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Fleetmatics REVEAL LogBook

4 Total Score
Good tracking, but not ELD focused yet

Fleetmatics is an industry leader in GPS fleet tracking, but is playing catch-up in the trucking and ELD industry.

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Up Front Cost Monthly Cost 3-year Total Cost
$0 $60 $2160


PROS:
  • Good GPS fleet tracking
  • Nice dashboards and reports
  • ELD device has its own 4G connection

CONS:
  • Not focused on trucking or ELD
  • Mandate-required features still in progress
  • Poor driver reviews


Fleetmatics is a major player in GPS fleet tracking and management. Recently acquired by Verizon, they are one of the more prolific tracking solutions on the market. However, a large part of that business is focused on fleets of smaller local vehicles. Think of service vehicles like plumbing or cable repair vans, local delivery trucks, etc. Over the road trucking is not historically their core market, and it shows somewhat in their ELD offering.

The system is priced somewhere in the upper mid-range for BYOD options. There is no up-front cost. Estimated monthly costs are $35/month for the basic REVEAL platform and hardware, which gives you GPS tracking and many other tools and reports. Adding on electronic logs is an additional $10/mo. And as always, we include an estimated $15/mo for a cell enabled tablet or smartphone with a data plan. So all-in you’re looking at something close to $60 per unit per month, if you are providing the cell data plan rather than asking drivers to use their own.

REVEAL is the basic fleet management offering. This is a great product used by fleets all over the country. The tracking is reliable, and there are some really great dashboards and reports to help you manage your mobile workforce. The back office tools for tracking and fleet management are visually attractive and easy to use. The tracking hardware can be concealed behind the dash, to help avoid tampering. And the device even has its own 4G cell connection. So even if the display tablet/smartphone is turned off, fleet managers can still get location updates from the unit. All this makes it a very robust GPS tracker. If all you need is tracking and fleet management this would be an excellent choice.

However, there are some significant shortcomings that trucking fleets looking for an ELD should consider. The system is a bit light on some of the features that are standard in many other systems. No two-way messaging, no truck route navigation, minimal engine diagnostics, no team-driver mode. Integration with transportation software like TMW and McLeod is limited or non-existent. The install process is much more involved and time consuming than most other BYOD ELDs. Rather than plugging straight into the diagnostic port, the 3-wire system must be connected to power, ground and ignition separately. The LogBook software used by drivers requires downloading a completely separate app from the main Fleetmatics app, and the LogBook app has received rather poor reviews from drivers in the Google Play store.

Perhaps most importantly, many ELD-mandate-required features are under construction but not yet available. Personal Conveyance and Yard Move modes are still in the works. Drivers cannot yet send logs via email or other wireless methods. Drivers can edit their own logs, but a mandate compliant approval process for edits made by fleet managers is still under construction. And on the topic of log edits, the system for making log corrections is a bit cumbersome, and there is not an easy way for fleet managers to quickly assign unassigned driving. Fleetmatics is actively developing all of these features, with the full intention of releasing them before the December 2017 deadline. But interested fleets should be aware that some important capabilities are not yet available, and will likely need some months of working out kinks once they are released.

Fleetmatics is a respected, thriving company with a strong history as an industry leader in tracking and telematics. As a Verizon subsidiary, they have the resources to make serious improvements to their product, and we have every reason to suspect they will do so. But for now, trucking fleets looking for an ELD should be cautious. This market is not yet the Fleetmatics wheelhouse, and until some improvements are made, the ELD component of REVEAL feels like an afterthought.

Click to see Specifications

Specification

Display Device

Type: BYOD (Bring your own device)

OS: Android and iOS

Features

DVIR

IFTA

Drivers can make log corrections

Price per unit

Up-front cost: 0

Monthly cost: 60

3-year Total Cost: 2160

General

Complies with latest ELD Mandate standards: Not yet

Vendor: Fleetmatics

8 Comments
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  1. Reply
    Reg Mackworthy June 9, 2017 at 9:22 am
    5
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    100

    Couldn’t disagree morer. This thing is easier then any other dang system I been forced to use. It seems like support and training didn’t even factor into em rankings.

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  2. Reply
    Tommy s August 2, 2017 at 10:57 am
    5
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    100

    Super easy and doesn’t drop service like the pos we used last year in a trial. dropped service on these things equals $$$ in the long run so we didnt gamble with the cheaper systems.

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  3. Reply
    Johnny Freightliner August 4, 2017 at 11:46 pm

    The above 2 reviews are fake. :/

  4. Reply
    Ben hamby September 6, 2017 at 3:11 pm
    1
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    20

    The above are fake reviews

    Helpful(1) Unhelpful(1)You have already voted this
  5. Reply
    Jenn September 22, 2017 at 11:49 am
    0.5
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    10

    We have had the worst experience using the fleetmatics with IOS devices. For instance, the driver would go to sleeper berth mode and then the system would automatically log on as on duty in the middle of the night. We signed a contract with them in April, it is now September and our units are still not all installed. I will say their first level of customer support is very, very helpful. Anything that is a question beyond this first level, seems to get lost in a black hole. Do not expect a call back.

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  6. Reply
    Leon October 10, 2017 at 8:23 am
    0.5
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    10

    I have had one of the worst experiences of my business life with this company. Every vehicle they installed a gps unit on, started having major issues. I have reached out to them to get this resolved, but no one answers their phone or returns my calls. More than 1 month later and several different installers and the problems continue with the company telling me to take it to a mechanic to get the issues fixed and they will reimburse me. They have installers who are not in any way qualified to install these units and they leave the customer with the problem of getting the vehicles fixed. I have never had such a bad experience with a company. I am waiting for the camera crew to pop out and tell me it was just a horrible practical joke. I can say without a doubt, this company only cares about its large customers. Any company with 5-10 vehicles doesn’t warrant good customer service. I had them remove all the units yesterday and now I have to get all of my vehicles fixed. If you dont have 50 or more vehicles, Fleetmatics and verizon will not give you any support or customer service and leave you with holding the bag of problems they created.

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  7. Reply
    Upset Customer October 12, 2017 at 6:40 pm
    1
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    20

    Our company has had a bad experience with Fleetmatics. We thought we were ahead of the game by having this system installed and ready to go before the Dec 2017 mandate for Elogs. The sad and unfortunate thing is it now the system needs to come out and we have to look for someone else. We were promised that everything with the Elogs is ready to go and the IPhone will work.That was false. The IPhone application doesn’t work properly. At first we were told that they’ve had several calls with the same issue. Call after call to the company and no reply back became frustrating. All we were asking is when will the TECH TEAM provide feed back on a system we are paying for that doesn’t work!! Time and time again the reply was we have no answer for you. We’ve had the system register as driving when the driver wasn’t driving. When the driver was switching trailers it was registering wrong. We’ve been told to disconnect the system and connect again. That would be a temporary fix. That didn’t work. We are paying for a system and expect it to work!! I’ve worked in customer service for over 20 years and disappointed in the way this company operates. We should charge them for the time it took us to make three phone calls a week along with emails to get someone to answer and say we can’t give you a date over and over. We were asking what the status is and why they can’t hold their employees responsible for answers on a system they have no problem selling you!

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  8. Reply
    Seth S October 16, 2017 at 2:42 pm
    3.5
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    70

    The online user interface is easy to set up and use. The reporting features are great and just what we needed. We are probably using about 10% of what this system can do. However, we have trouble with almost every driver forgetting to log in, forgetting to log out, not connecting to vehicles etc. I feel almost all problems would be solved if the bluetooth enabled unit would automatically connect or even better be assigned to one device. This way all a driver would have to do is log into the app. Right now we have 1,000’s+ of miles unaccounted for because drivers will eat lunch and forget to connect back to the truck.
    Almost all errors I have encountered are user errors or installation errors. One of our trucks had the OBD2 device plugged into the transmission and not the engine… but that is because they use 3rd party installation companies. But I have also had quite a bit of trouble with fleetmatics when it comes to scheduling. Having several locations causes a lot of confusion and I get it. Over all they are prompt with good customer service.

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