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Fleetmatics REVEAL LogBook

4 Total Score
Good tracking, but not ELD focused yet

Fleetmatics is an industry leader in GPS fleet tracking, but is playing catch-up in the trucking and ELD industry.

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Up Front Cost Monthly Cost 3-year Total Cost
$0 $60 $2160


PROS:
  • Good GPS fleet tracking
  • Nice dashboards and reports
  • ELD device has its own 4G connection

CONS:
  • Not focused on trucking or ELD
  • Mandate-required features still in progress
  • Poor driver reviews


Fleetmatics is a major player in GPS fleet tracking and management. Recently acquired by Verizon, they are one of the more prolific tracking solutions on the market. However, a large part of that business is focused on fleets of smaller local vehicles. Think of service vehicles like plumbing or cable repair vans, local delivery trucks, etc. Over the road trucking is not historically their core market, and it shows somewhat in their ELD offering.

The system is priced somewhere in the upper mid-range for BYOD options. There is no up-front cost. Estimated monthly costs are $35/month for the basic REVEAL platform and hardware, which gives you GPS tracking and many other tools and reports. Adding on electronic logs is an additional $10/mo. And as always, we include an estimated $15/mo for a cell enabled tablet or smartphone with a data plan. So all-in you’re looking at something close to $60 per unit per month, if you are providing the cell data plan rather than asking drivers to use their own.

REVEAL is the basic fleet management offering. This is a great product used by fleets all over the country. The tracking is reliable, and there are some really great dashboards and reports to help you manage your mobile workforce. The back office tools for tracking and fleet management are visually attractive and easy to use. The tracking hardware can be concealed behind the dash, to help avoid tampering. And the device even has its own 4G cell connection. So even if the display tablet/smartphone is turned off, fleet managers can still get location updates from the unit. All this makes it a very robust GPS tracker. If all you need is tracking and fleet management this would be an excellent choice.

However, there are some significant shortcomings that trucking fleets looking for an ELD should consider. The system is a bit light on some of the features that are standard in many other systems. No two-way messaging, no truck route navigation, minimal engine diagnostics, no team-driver mode. Integration with transportation software like TMW and McLeod is limited or non-existent. The install process is much more involved and time consuming than most other BYOD ELDs. Rather than plugging straight into the diagnostic port, the 3-wire system must be connected to power, ground and ignition separately. The LogBook software used by drivers requires downloading a completely separate app from the main Fleetmatics app, and the LogBook app has received rather poor reviews from drivers in the Google Play store.

Perhaps most importantly, many ELD-mandate-required features are under construction but not yet available. Personal Conveyance and Yard Move modes are still in the works. Drivers cannot yet send logs via email or other wireless methods. Drivers can edit their own logs, but a mandate compliant approval process for edits made by fleet managers is still under construction. And on the topic of log edits, the system for making log corrections is a bit cumbersome, and there is not an easy way for fleet managers to quickly assign unassigned driving. Fleetmatics is actively developing all of these features, with the full intention of releasing them before the December 2017 deadline. But interested fleets should be aware that some important capabilities are not yet available, and will likely need some months of working out kinks once they are released.

Fleetmatics is a respected, thriving company with a strong history as an industry leader in tracking and telematics. As a Verizon subsidiary, they have the resources to make serious improvements to their product, and we have every reason to suspect they will do so. But for now, trucking fleets looking for an ELD should be cautious. This market is not yet the Fleetmatics wheelhouse, and until some improvements are made, the ELD component of REVEAL feels like an afterthought.

Click to see Specifications

Specification

Display Device

Type: BYOD (Bring your own device)

OS: Android and iOS

Features

DVIR

IFTA

Drivers can make log corrections

Price per unit

Up-front cost: 0

Monthly cost: 60

3-year Total Cost: 2160

General

Complies with latest ELD Mandate standards: Not yet

Vendor: Fleetmatics

24 Comments
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  1. Reply
    Reg Mackworthy June 9, 2017 at 9:22 am
    5
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    100

    Couldn’t disagree morer. This thing is easier then any other dang system I been forced to use. It seems like support and training didn’t even factor into em rankings.

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  2. Reply
    Tommy s August 2, 2017 at 10:57 am
    5
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    100

    Super easy and doesn’t drop service like the pos we used last year in a trial. dropped service on these things equals $$$ in the long run so we didnt gamble with the cheaper systems.

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  3. Reply
    Johnny Freightliner August 4, 2017 at 11:46 pm

    The above 2 reviews are fake. :/

  4. Reply
    Ben hamby September 6, 2017 at 3:11 pm
    1
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    20

    The above are fake reviews

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  5. Reply
    Jenn September 22, 2017 at 11:49 am
    0.5
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    10

    We have had the worst experience using the fleetmatics with IOS devices. For instance, the driver would go to sleeper berth mode and then the system would automatically log on as on duty in the middle of the night. We signed a contract with them in April, it is now September and our units are still not all installed. I will say their first level of customer support is very, very helpful. Anything that is a question beyond this first level, seems to get lost in a black hole. Do not expect a call back.

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    • Reply
      Jcwrkinman December 20, 2017 at 7:55 am

      I’ve watched the demo video for reveal logbook. Just wondering if there if there is a personal conveyance option with this system?

      • Reply
        Michael Avery January 1, 2018 at 1:57 pm

        There is with the Fleetmatics REVEAL Logbook ELD Edition app on Android & iOS. As well as yard moves, & adverse conditions. The non-ELD REVEAL Logbook app does not include these options.

  6. Reply
    Leon October 10, 2017 at 8:23 am
    0.5
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    10

    I have had one of the worst experiences of my business life with this company. Every vehicle they installed a gps unit on, started having major issues. I have reached out to them to get this resolved, but no one answers their phone or returns my calls. More than 1 month later and several different installers and the problems continue with the company telling me to take it to a mechanic to get the issues fixed and they will reimburse me. They have installers who are not in any way qualified to install these units and they leave the customer with the problem of getting the vehicles fixed. I have never had such a bad experience with a company. I am waiting for the camera crew to pop out and tell me it was just a horrible practical joke. I can say without a doubt, this company only cares about its large customers. Any company with 5-10 vehicles doesn’t warrant good customer service. I had them remove all the units yesterday and now I have to get all of my vehicles fixed. If you dont have 50 or more vehicles, Fleetmatics and verizon will not give you any support or customer service and leave you with holding the bag of problems they created.

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  7. Reply
    Upset Customer October 12, 2017 at 6:40 pm
    1
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    20

    Our company has had a bad experience with Fleetmatics. We thought we were ahead of the game by having this system installed and ready to go before the Dec 2017 mandate for Elogs. The sad and unfortunate thing is it now the system needs to come out and we have to look for someone else. We were promised that everything with the Elogs is ready to go and the IPhone will work.That was false. The IPhone application doesn’t work properly. At first we were told that they’ve had several calls with the same issue. Call after call to the company and no reply back became frustrating. All we were asking is when will the TECH TEAM provide feed back on a system we are paying for that doesn’t work!! Time and time again the reply was we have no answer for you. We’ve had the system register as driving when the driver wasn’t driving. When the driver was switching trailers it was registering wrong. We’ve been told to disconnect the system and connect again. That would be a temporary fix. That didn’t work. We are paying for a system and expect it to work!! I’ve worked in customer service for over 20 years and disappointed in the way this company operates. We should charge them for the time it took us to make three phone calls a week along with emails to get someone to answer and say we can’t give you a date over and over. We were asking what the status is and why they can’t hold their employees responsible for answers on a system they have no problem selling you!

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  8. Reply
    Seth S October 16, 2017 at 2:42 pm
    3.5
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    70

    The online user interface is easy to set up and use. The reporting features are great and just what we needed. We are probably using about 10% of what this system can do. However, we have trouble with almost every driver forgetting to log in, forgetting to log out, not connecting to vehicles etc. I feel almost all problems would be solved if the bluetooth enabled unit would automatically connect or even better be assigned to one device. This way all a driver would have to do is log into the app. Right now we have 1,000’s+ of miles unaccounted for because drivers will eat lunch and forget to connect back to the truck.
    Almost all errors I have encountered are user errors or installation errors. One of our trucks had the OBD2 device plugged into the transmission and not the engine… but that is because they use 3rd party installation companies. But I have also had quite a bit of trouble with fleetmatics when it comes to scheduling. Having several locations causes a lot of confusion and I get it. Over all they are prompt with good customer service.

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  9. Reply
    Tony M. November 29, 2017 at 10:03 pm
    0.5
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    10

    Contacted company to discuss purchase. Was told that they don’t offer their service to companies my size (4 trucks). The representative was rude and acted like I had wasted their time. This isn’t the first company to do this. These services providers need to clearly state their fleet size limits if they don’t want to be contacted.

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  10. Reply
    Big Bear December 10, 2017 at 9:10 pm
    0.5
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    10

    This is the worst ELD on the market it does not work the way it’s suppose to run away from this company don’t walk

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  11. Reply
    Matt Oates December 14, 2017 at 4:40 pm

    We’ve been a customer for years, Fleetmatics for GPS has been great. After signing a contract for the ELD program, I have had the WORST customer service experience of any business of all time. Did not honor contract, no one will respond to emails or calls or give any information. Look somewhere else!

  12. Reply
    Big Bear December 18, 2017 at 8:52 am

    Junk stay away this is the worst ELD out there!!!

  13. Reply
    Lucy December 18, 2017 at 4:04 pm

    I have had nothing but problems since we started . Same as everyone, no help, no one answers phone or emails. The tutorials are worthless by a large part. First they sent the wrong hardware and they never did send the stickers for the outside of the truck or the hard copy for the DOT. My drivers are all frustrated (their 24 hr hotline for help is no good). I am reporting them to the federal motor carrier. The worst ELD system ever.

  14. Reply
    Tim December 18, 2017 at 10:21 pm
    0.5
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    10

    I rarely ever give out a bad review. I try to just avoid any dealings with it, if I am don’t like something; however, this is just too terrible not to review. The company must be intentionally trying to be terrible. The support number on their back office website will roll over to Australia and they can’t help you with anything of real value. They instruct you to call the “other” support number. So, I do and I have been only hold for over an hour (which is normal and why I tried to call the backline support number first). Their ELD constantly has issues that put drivers in a bad situations. Due to the back office portion (also malfunctioning most of the time), you cannot even make changes in real time to help the issue. If a driver takes a break, and then the devices will not give him credit for it, there is nothing you can do at that time. you must wait (sometimes a few hours, sometimes the next day) until it shows what he or she has done on their logs. Then you can suggest an edit to fix the issue that never should have been in the first place. It is incredibly frustrating. You must choose to tell the driver to continue with the device showing violation (even though they are not) and risk the issues or tell them to shut down and take ANOTHER BREAK and hope that it will actually accept it this time. We have a fleet of 150 trucks and the drivers are getting angry and so am I. Their tracking works fine and does a great job but their ELD is a nightmare….stick to what you are good at Fleetmatics. I have to call in so much that I am starting to learn the names of the people who work there. A lot of their staff cannot answer questions but they do have a couple who are knowledgeable Overall, I would say to avoid this product. I have worked with other ELD / AOBRD as a driver and in mngt and this falls short of any other device / product I have experience with.

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  15. Reply
    Chicago Tim December 19, 2017 at 8:50 pm
    0.5
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    10

    We Started using this junk a month ago, Can’t believe how bad this system is, and support that is just a ringing phone, as an example a driver compleats a reset on monday morning logs in and has all his hours at first, then about an hour later he is out of all hours yet his logs on his tablet would challenge what the system is saying and the logs in the system show him to be in compliance as well, also have a program that records all keystrokes and screenshots to see if the driver missed anything wher he logged out everything he did was by the book. it is just not ready it is a waste of time and money right now.

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  16. Reply
    Keith McClellan December 20, 2017 at 7:23 am
    0.5
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    10

    This ELD app is garbage, needs major improvement, does not log location by name, where is the DOT inspection Mode? What do I tell a DOT officer? I don’t know you figure it Out? It barely complies, yes you can add a bunch of remarks to each status but come on the whole reason to have an electronic log is to not have to write out everything.
    Fleet magics take a gander at the Keeptruckin app, and copy what they are doing, they have their crapp together.

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  17. Reply
    Anonymous December 21, 2017 at 11:57 am
    1
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    20

    It is a very poorly designed system. My company has had the system installed on the trucks for over 6 months. The tracking is good, but the ELD part is not. Having drivers constantly calling their customer service about bugs in the system and the app not working right. Now factor all the time spent doing that with the cost of the units, looking at well over the estimated price of $60 a month.

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  18. Reply
    Michael Avery January 1, 2018 at 1:48 pm
    4.5
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    90

    At least compare the REVEAL Logbook ‘ELD Edition’ of the app. It’s very user friendly, & includes personal conveyance, yard moves, and adverse conditions. Everything is editable except for driving time by the driver. Much more flexible than Qualcomm Omnitracs AOBRD. While the ELD Edition app is still in development it is quite user friendly, easy to troubleshoot and use on a daily basis.

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  19. Reply
    Frustrated January 7, 2018 at 10:28 pm
    0.5
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    10

    Used ELD for years. This thing is total garbage. Works like a pro all day long. Then somewhere in the night it completely changes the log. They told me I was crazy so I started taking before and after screenshots to prove it. Haven’t been able to get an accurate log in over 30 days. I have plenty of proof for DOT if I get pulled over. Hope it doesn’t come to that.

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  20. Reply
    audrey era January 8, 2018 at 3:17 pm

    This is the worst system ever. I wish i had never gotten this for our company …. does not work , customer services sucks…. have same problem for over a month nothing done

  21. Reply
    Grumpy Log Auditor January 9, 2018 at 5:21 pm
    0.5
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    10

    Absolutely not impressed with the customer service of this system. It is easy enough to learn, if it worked it would be a great app. However, it falls apart starting with the installers. I tried to explain to the installers, that the Freightliner Cascadias must be connected to the fuse box under the passenger side glove box area. After 3 different installers, finally found one who would listen and most of our issues were resolved with those units. However, almost all other units have a diagnostic sync issue, that brings up a blue box that can be exited out, but instantly come straight back. We have several units, that don’t log mileage, or on duty driving correctly. I have been waiting for over a month for additional boxes be sent to finish off our fleet. We have 60 units and 24 do not have issues, other than the Engine Diagnostic sync warning. So of the biggest errors so far, is a driver @ 16:30 was showing he was in San Antonio, but @ 16:45 he was showing in New Orleans, @ 17:10 he was back in San Antonio, where he physically was……I wish I had a better ELD software to recommend, but I’m stuck with this as it is what our company signed up for……

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  22. Reply
    Keith molle January 10, 2018 at 5:01 am
    0.5
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    10

    I find this program to be one of the worst I have had to use yet in the industry I run the app on my cell phone have to leave remarks every place I stopped and what I am doing that seems worthwhile when you have an app that should do it my big concern is there is no way to sign my log I have to get on a tablet or a computer which means I go for days without signing a log run away from this app I wish my company would

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