Fleetmatics REVEAL LogBook

4 Total Score
Good tracking, but not ELD focused yet

Fleetmatics is an industry leader in GPS fleet tracking, but is playing catch-up in the trucking and ELD industry.

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Up Front Cost Monthly Cost 3-year Total Cost
$0 $60 $2160


PROS:
  • Good GPS fleet tracking
  • Nice dashboards and reports
  • ELD device has its own 4G connection

CONS:
  • Not focused on trucking or ELD
  • Mandate-required features still in progress
  • Poor driver reviews


Fleetmatics is a major player in GPS fleet tracking and management. Recently acquired by Verizon, they are one of the more prolific tracking solutions on the market. However, a large part of that business is focused on fleets of smaller local vehicles. Think of service vehicles like plumbing or cable repair vans, local delivery trucks, etc. Over the road trucking is not historically their core market, and it shows somewhat in their ELD offering.

The system is priced somewhere in the upper mid-range for BYOD options. There is no up-front cost. Estimated monthly costs are $35/month for the basic REVEAL platform and hardware, which gives you GPS tracking and many other tools and reports. Adding on electronic logs is an additional $10/mo. And as always, we include an estimated $15/mo for a cell enabled tablet or smartphone with a data plan. So all-in you’re looking at something close to $60 per unit per month, if you are providing the cell data plan rather than asking drivers to use their own.

REVEAL is the basic fleet management offering. This is a great product used by fleets all over the country. The tracking is reliable, and there are some really great dashboards and reports to help you manage your mobile workforce. The back office tools for tracking and fleet management are visually attractive and easy to use. The tracking hardware can be concealed behind the dash, to help avoid tampering. And the device even has its own 4G cell connection. So even if the display tablet/smartphone is turned off, fleet managers can still get location updates from the unit. All this makes it a very robust GPS tracker. If all you need is tracking and fleet management this would be an excellent choice.

However, there are some significant shortcomings that trucking fleets looking for an ELD should consider. The system is a bit light on some of the features that are standard in many other systems. No two-way messaging, no truck route navigation, minimal engine diagnostics, no team-driver mode. Integration with transportation software like TMW and McLeod is limited or non-existent. The install process is much more involved and time consuming than most other BYOD ELDs. Rather than plugging straight into the diagnostic port, the 3-wire system must be connected to power, ground and ignition separately. The LogBook software used by drivers requires downloading a completely separate app from the main Fleetmatics app, and the LogBook app has received rather poor reviews from drivers in the Google Play store.

Perhaps most importantly, many ELD-mandate-required features are under construction but not yet available. Personal Conveyance and Yard Move modes are still in the works. Drivers cannot yet send logs via email or other wireless methods. Drivers can edit their own logs, but a mandate compliant approval process for edits made by fleet managers is still under construction. And on the topic of log edits, the system for making log corrections is a bit cumbersome, and there is not an easy way for fleet managers to quickly assign unassigned driving. Fleetmatics is actively developing all of these features, with the full intention of releasing them before the December 2017 deadline. But interested fleets should be aware that some important capabilities are not yet available, and will likely need some months of working out kinks once they are released.

Fleetmatics is a respected, thriving company with a strong history as an industry leader in tracking and telematics. As a Verizon subsidiary, they have the resources to make serious improvements to their product, and we have every reason to suspect they will do so. But for now, trucking fleets looking for an ELD should be cautious. This market is not yet the Fleetmatics wheelhouse, and until some improvements are made, the ELD component of REVEAL feels like an afterthought.

Click to see Specifications

Specification

Display Device

Type: BYOD (Bring your own device)

OS: Android and iOS

Features

DVIR

IFTA

Price per unit

Up-front cost: 0

Monthly cost: 60

3-year Total Cost: 2160

General

Transmits logs to DOT via: Telematics (Email / Web Services)

Vendor: Fleetmatics

86 Comments
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  1. Reply
    Reg Mackworthy June 9, 2017 at 9:22 am
    5
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    100

    Couldn’t disagree morer. This thing is easier then any other dang system I been forced to use. It seems like support and training didn’t even factor into em rankings.

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  2. Reply
    Tommy s August 2, 2017 at 10:57 am
    5
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    100

    Super easy and doesn’t drop service like the pos we used last year in a trial. dropped service on these things equals $$$ in the long run so we didnt gamble with the cheaper systems.

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  3. Reply
    Johnny Freightliner August 4, 2017 at 11:46 pm

    The above 2 reviews are fake. :/

    • Reply
      Just another trucking Co January 30, 2018 at 2:29 pm

      I totally agree. Been with them since March 2017 and have been given the run around of my life…

      • Reply
        Anonymous February 8, 2018 at 10:21 pm

        I have had nothing but issue after issue. There is a support team that can’t return calls or assist our company to get though all these issues. If your are lucky you will get a third party that will try and assist with the problem.

        • Just an OTR Driver May 4, 2018 at 12:44 pm

          I agree just had my first trip cross county with them and had to file three reports. I just turned it off and keep my paper logs. I needed real-time solutions something that is not possible with this company yet.

  4. Reply
    Ben hamby September 6, 2017 at 3:11 pm
    1
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    20

    The above are fake reviews

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  5. Reply
    Jenn September 22, 2017 at 11:49 am
    0.5
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    10

    We have had the worst experience using the fleetmatics with IOS devices. For instance, the driver would go to sleeper berth mode and then the system would automatically log on as on duty in the middle of the night. We signed a contract with them in April, it is now September and our units are still not all installed. I will say their first level of customer support is very, very helpful. Anything that is a question beyond this first level, seems to get lost in a black hole. Do not expect a call back.

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    • Reply
      Marty March 29, 2018 at 1:42 pm

      Fast forward to March 29th. Jenn’s review is the same exact experience I am having with Fleetmatics ELDs. I chose them because we were already a Fleetmatics Reveal customer, so it seemed like an easy decision. I have been strung along since before Christmas. Our last (of 8) truck should have had it’s hardware installed today, and now I’m ready to yank them all out. Why? Because my drivers can’t get them to work correctly. Similar to Jenn’s experience these ELDs lose signal(?) get stuck in Yard Move, or their Mandatory Break and then they can’t get back to On-Duty. My drivers are spending time worrying about computer software glitches instead of being able to focus on the safe operation of their vehicles–which in our 24 year history we have not had a single accident caused by our drivers. Please advise as to which other federally required ELD I should try next.

      • Reply
        Anonymous March 31, 2018 at 10:51 am

        Same problems here. I need to switch too but don’t know which one to choose. I heard KeepTrucking was good but I don’t know what to try. Don’t have time to get another system that doesn’t work

        • Louis June 20, 2018 at 6:54 pm

          That is a good one u won’t be let down

    • Reply
      Jcwrkinman December 20, 2017 at 7:55 am

      I’ve watched the demo video for reveal logbook. Just wondering if there if there is a personal conveyance option with this system?

      • Reply
        Michael Avery January 1, 2018 at 1:57 pm

        There is with the Fleetmatics REVEAL Logbook ELD Edition app on Android & iOS. As well as yard moves, & adverse conditions. The non-ELD REVEAL Logbook app does not include these options.

  6. Reply
    Leon October 10, 2017 at 8:23 am
    0.5
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    10

    I have had one of the worst experiences of my business life with this company. Every vehicle they installed a gps unit on, started having major issues. I have reached out to them to get this resolved, but no one answers their phone or returns my calls. More than 1 month later and several different installers and the problems continue with the company telling me to take it to a mechanic to get the issues fixed and they will reimburse me. They have installers who are not in any way qualified to install these units and they leave the customer with the problem of getting the vehicles fixed. I have never had such a bad experience with a company. I am waiting for the camera crew to pop out and tell me it was just a horrible practical joke. I can say without a doubt, this company only cares about its large customers. Any company with 5-10 vehicles doesn’t warrant good customer service. I had them remove all the units yesterday and now I have to get all of my vehicles fixed. If you dont have 50 or more vehicles, Fleetmatics and verizon will not give you any support or customer service and leave you with holding the bag of problems they created.

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    • Reply
      Anonymous January 31, 2018 at 2:08 am

      We have over 100 units!! They don’t care about anything other than a contract. We get a citation out of this then they will be sued!! Do not use this company!! No return calls, incompetent staff, managers and no follow through! This was not designed for cmv’s, at least not 18 wheelers.. maybe dhl or ups.

    • Reply
      Ram_htown January 29, 2018 at 10:35 pm

      I’ve been having the same problems. How did you cancel your 3 yr contract? I want to return their garbage units back to them as well.

  7. Reply
    Upset Customer October 12, 2017 at 6:40 pm
    1
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    20

    Our company has had a bad experience with Fleetmatics. We thought we were ahead of the game by having this system installed and ready to go before the Dec 2017 mandate for Elogs. The sad and unfortunate thing is it now the system needs to come out and we have to look for someone else. We were promised that everything with the Elogs is ready to go and the IPhone will work.That was false. The IPhone application doesn’t work properly. At first we were told that they’ve had several calls with the same issue. Call after call to the company and no reply back became frustrating. All we were asking is when will the TECH TEAM provide feed back on a system we are paying for that doesn’t work!! Time and time again the reply was we have no answer for you. We’ve had the system register as driving when the driver wasn’t driving. When the driver was switching trailers it was registering wrong. We’ve been told to disconnect the system and connect again. That would be a temporary fix. That didn’t work. We are paying for a system and expect it to work!! I’ve worked in customer service for over 20 years and disappointed in the way this company operates. We should charge them for the time it took us to make three phone calls a week along with emails to get someone to answer and say we can’t give you a date over and over. We were asking what the status is and why they can’t hold their employees responsible for answers on a system they have no problem selling you!

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  8. Reply
    Seth S October 16, 2017 at 2:42 pm
    3.5
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    70

    The online user interface is easy to set up and use. The reporting features are great and just what we needed. We are probably using about 10% of what this system can do. However, we have trouble with almost every driver forgetting to log in, forgetting to log out, not connecting to vehicles etc. I feel almost all problems would be solved if the bluetooth enabled unit would automatically connect or even better be assigned to one device. This way all a driver would have to do is log into the app. Right now we have 1,000’s+ of miles unaccounted for because drivers will eat lunch and forget to connect back to the truck.
    Almost all errors I have encountered are user errors or installation errors. One of our trucks had the OBD2 device plugged into the transmission and not the engine… but that is because they use 3rd party installation companies. But I have also had quite a bit of trouble with fleetmatics when it comes to scheduling. Having several locations causes a lot of confusion and I get it. Over all they are prompt with good customer service.

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    • Reply
      Just another trucking Co January 30, 2018 at 2:34 pm

      I found a bluetooth auto on the andriod play store and installed that on our tablet and that cut down on some of the connection problems… we let the driver keep the tablet with them at all times do we never have them log out of the tablet…

  9. Reply
    Tony M. November 29, 2017 at 10:03 pm
    0.5
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    10

    Contacted company to discuss purchase. Was told that they don’t offer their service to companies my size (4 trucks). The representative was rude and acted like I had wasted their time. This isn’t the first company to do this. These services providers need to clearly state their fleet size limits if they don’t want to be contacted.

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    • Reply
      Dan R. April 24, 2018 at 8:12 am

      Consider yourself lucky. I wish they told me they didn’t offer service to my company.

  10. Reply
    Big Bear December 10, 2017 at 9:10 pm
    0.5
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    10

    This is the worst ELD on the market it does not work the way it’s suppose to run away from this company don’t walk

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  11. Reply
    Matt Oates December 14, 2017 at 4:40 pm

    We’ve been a customer for years, Fleetmatics for GPS has been great. After signing a contract for the ELD program, I have had the WORST customer service experience of any business of all time. Did not honor contract, no one will respond to emails or calls or give any information. Look somewhere else!

  12. Reply
    Big Bear December 18, 2017 at 8:52 am

    Junk stay away this is the worst ELD out there!!!

  13. Reply
    Lucy December 18, 2017 at 4:04 pm

    I have had nothing but problems since we started . Same as everyone, no help, no one answers phone or emails. The tutorials are worthless by a large part. First they sent the wrong hardware and they never did send the stickers for the outside of the truck or the hard copy for the DOT. My drivers are all frustrated (their 24 hr hotline for help is no good). I am reporting them to the federal motor carrier. The worst ELD system ever.

  14. Reply
    Tim December 18, 2017 at 10:21 pm
    0.5
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    10

    I rarely ever give out a bad review. I try to just avoid any dealings with it, if I am don’t like something; however, this is just too terrible not to review. The company must be intentionally trying to be terrible. The support number on their back office website will roll over to Australia and they can’t help you with anything of real value. They instruct you to call the “other” support number. So, I do and I have been only hold for over an hour (which is normal and why I tried to call the backline support number first). Their ELD constantly has issues that put drivers in a bad situations. Due to the back office portion (also malfunctioning most of the time), you cannot even make changes in real time to help the issue. If a driver takes a break, and then the devices will not give him credit for it, there is nothing you can do at that time. you must wait (sometimes a few hours, sometimes the next day) until it shows what he or she has done on their logs. Then you can suggest an edit to fix the issue that never should have been in the first place. It is incredibly frustrating. You must choose to tell the driver to continue with the device showing violation (even though they are not) and risk the issues or tell them to shut down and take ANOTHER BREAK and hope that it will actually accept it this time. We have a fleet of 150 trucks and the drivers are getting angry and so am I. Their tracking works fine and does a great job but their ELD is a nightmare….stick to what you are good at Fleetmatics. I have to call in so much that I am starting to learn the names of the people who work there. A lot of their staff cannot answer questions but they do have a couple who are knowledgeable Overall, I would say to avoid this product. I have worked with other ELD / AOBRD as a driver and in mngt and this falls short of any other device / product I have experience with.

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  15. Reply
    Chicago Tim December 19, 2017 at 8:50 pm
    0.5
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    10

    We Started using this junk a month ago, Can’t believe how bad this system is, and support that is just a ringing phone, as an example a driver compleats a reset on monday morning logs in and has all his hours at first, then about an hour later he is out of all hours yet his logs on his tablet would challenge what the system is saying and the logs in the system show him to be in compliance as well, also have a program that records all keystrokes and screenshots to see if the driver missed anything wher he logged out everything he did was by the book. it is just not ready it is a waste of time and money right now.

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  16. Reply
    Keith McClellan December 20, 2017 at 7:23 am
    0.5
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    10

    This ELD app is garbage, needs major improvement, does not log location by name, where is the DOT inspection Mode? What do I tell a DOT officer? I don’t know you figure it Out? It barely complies, yes you can add a bunch of remarks to each status but come on the whole reason to have an electronic log is to not have to write out everything.
    Fleet magics take a gander at the Keeptruckin app, and copy what they are doing, they have their crapp together.

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  17. Reply
    Anonymous December 21, 2017 at 11:57 am
    1
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    20

    It is a very poorly designed system. My company has had the system installed on the trucks for over 6 months. The tracking is good, but the ELD part is not. Having drivers constantly calling their customer service about bugs in the system and the app not working right. Now factor all the time spent doing that with the cost of the units, looking at well over the estimated price of $60 a month.

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  18. Reply
    Michael Avery January 1, 2018 at 1:48 pm
    4.5
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    90

    At least compare the REVEAL Logbook ‘ELD Edition’ of the app. It’s very user friendly, & includes personal conveyance, yard moves, and adverse conditions. Everything is editable except for driving time by the driver. Much more flexible than Qualcomm Omnitracs AOBRD. While the ELD Edition app is still in development it is quite user friendly, easy to troubleshoot and use on a daily basis.

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  19. Reply
    Frustrated January 7, 2018 at 10:28 pm
    0.5
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    10

    Used ELD for years. This thing is total garbage. Works like a pro all day long. Then somewhere in the night it completely changes the log. They told me I was crazy so I started taking before and after screenshots to prove it. Haven’t been able to get an accurate log in over 30 days. I have plenty of proof for DOT if I get pulled over. Hope it doesn’t come to that.

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  20. Reply
    audrey era January 8, 2018 at 3:17 pm

    This is the worst system ever. I wish i had never gotten this for our company …. does not work , customer services sucks…. have same problem for over a month nothing done

  21. Reply
    Grumpy Log Auditor January 9, 2018 at 5:21 pm
    0.5
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    10

    Absolutely not impressed with the customer service of this system. It is easy enough to learn, if it worked it would be a great app. However, it falls apart starting with the installers. I tried to explain to the installers, that the Freightliner Cascadias must be connected to the fuse box under the passenger side glove box area. After 3 different installers, finally found one who would listen and most of our issues were resolved with those units. However, almost all other units have a diagnostic sync issue, that brings up a blue box that can be exited out, but instantly come straight back. We have several units, that don’t log mileage, or on duty driving correctly. I have been waiting for over a month for additional boxes be sent to finish off our fleet. We have 60 units and 24 do not have issues, other than the Engine Diagnostic sync warning. So of the biggest errors so far, is a driver @ 16:30 was showing he was in San Antonio, but @ 16:45 he was showing in New Orleans, @ 17:10 he was back in San Antonio, where he physically was……I wish I had a better ELD software to recommend, but I’m stuck with this as it is what our company signed up for……

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    • Reply
      Derrick January 22, 2018 at 5:39 pm

      My company has purchased this product. I would love to talk to you about how it works if you have time at some point. 800-264-7952

  22. Reply
    Keith molle January 10, 2018 at 5:01 am
    0.5
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    10

    I find this program to be one of the worst I have had to use yet in the industry I run the app on my cell phone have to leave remarks every place I stopped and what I am doing that seems worthwhile when you have an app that should do it my big concern is there is no way to sign my log I have to get on a tablet or a computer which means I go for days without signing a log run away from this app I wish my company would

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  23. Reply
    fleet manager January 17, 2018 at 12:46 pm
    0.5
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    10

    Stay away, we ordered elds in november still not received and just hearing excuses from fleetmatic that devices will arrive soon, also we are charged every month for a service we do not have. we do have the gps system which is fine but apparently the elds from fleetmatics are just another money maker for them .This company could care less about requirements for trucking companies

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  24. Reply
    Big Bear January 19, 2018 at 10:06 am

    Hey fleetmatics your ELD does not work it has been over 6 weeks and two service calls still don’t work.Maybe you should respond to your customers because your ratings are at down to 1 star.Ever hear the term breach of contract or class action lawsuit?

    • Reply
      You suck January 31, 2018 at 2:12 am

      Class action. Ready to go!!

  25. Reply
    Jack January 23, 2018 at 11:09 am
    0.5
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    10

    Everything looks great and very easy to use. Too bad it DOESN’T WORK!
    All day long I’ve been changing my status to ‘on duty unloading’ (not driving) only to come out of my stop to see it has switched me back to driving after, on average, a few minutes. It’s saying the truck is driving while it’s off!.
    Taking a break; same issue. I set it to my mandated break. I turn the truck off and go get a coffee. I come back and see it has switched back to ‘driving’!
    Garbage system that’s eating up my hours and my companies money. Don’t do it!

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  26. Reply
    Just another trucking Co January 30, 2018 at 2:44 pm

    It is so bad, it doesn’t deserve a rating….

  27. Reply
    Highly Upset Costumer February 1, 2018 at 11:03 am
    0.5
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    10

    Your ELD’s are a joke! They’re not providing enough information for the drivers and for the Admins we call and are put on a wait of up to an hour and just keep receiving the same information that is no help at all we keep having to switch apps because apparently we are not using the right one every time we call. We were told from the very beginning Fleetmatics would give hands on help and received nothing but excuses. How do you have pride in something that none of your team has no idea on how to do honestly I am highly disappointed and would want to get out of this contract but just received threats from your workers. My opinion would be to not ever get involved with this company save yourself from the stress this company puts not only on you but also the drivers!

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  28. Reply
    Help February 1, 2018 at 1:38 pm

    Having same issue as all other post(s). Numerous calls to the customer service #, with no answers (just put on hold indefinitely), have sent multiple emails with no response. I am at the end of 3yr contract with them in Nov. Any suggestions how to get out earlier?? Breach?? Class Action?

  29. Reply
    Frustrated February 2, 2018 at 3:26 pm

    Support seems to be non existent. You call and sit on hold for 45 minutes only to be told you can only leave a message. App is making mistakes and drivers are not able to edit anything. Shows drivers in violations of hours of service when they really are not. If you actually get to speak with support they have no idea about the hours of service regulations. Was told every driver must take a 34 hour restart each week and when tried to explain it is not a requirement was told if drivers do not take the 34 hour restart they will just be in violation. Its very frustrating trying to implement a new system that is not functioning correctly and support is not available to even try an help resolve the issue. If you have signed a contract I would research long and hard and do not go with fleetmatics.

  30. Reply
    David Vermette February 2, 2018 at 4:13 pm
    0.5
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    10

    Why oh why didn’t I look this up before agreeing to the Fleetmatics ELD solution? We had been using them for their basic fleet tracking since 2015. Thought it would be a simple add on. Well…………………………… we actually began the ELD upgrade starting in Aug of 2017 for 20 trucks. It has been every bit the nightmare that the folks have described above. Wrong hardware sent, incompetent and/or overbooked 3rd party installers, wrong hardware sent again, backordered hardware, hours on hold waiting for technical support, admin site appears to not be displaying current information, apps not working properly, etc………………… I have been way too patient with them. Time to talk to my lawyer friend. The only reason I give them 1/2 a star is due to the pain I feel for my account rep from Fleetmatics. It appears to be a complete sh!t show behind the scenes there. Avoid Avoid Avoid them. At least for now. Verzion should have the resources to get this fixed. I’m surprised this is so bad.

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  31. Reply
    OMG Seriously?? February 14, 2018 at 4:13 pm

    Nightmare hell and I don’t know what to do now that we spent all the time and money to be ahead of the game and here I am making excuses. I would love to know what systems out there actually work like they should with the reporting I need. The IRP audit I had said her supervisor wanted to inform me that almost all of the registrants that use Fleetmatics result in an out of compliance fee of 20%. Their reports were labeled unacceptable because the mileage reports don’t match the odometer readings. IRP isn’t as strict as IFTA so I have to make a change.

  32. Reply
    Ron W February 19, 2018 at 9:48 pm
    0.5
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    10

    Our rep had no idea how the ELD system he was selling was going to work. After asking numerous questions about mobile device compatibility we ordered and installed 9 logbooks into our trucks. Before installation we were told that they would work with iPhone, iOS, and all Android devices. After they were installed they told us we had received ELD devices that would only work on Android. No Apple devices were compatible. We then ordered 3 Android tablets for our apple users and setup data plans for those ($800). We still can’t use all of the ELD required features because now they don’t work with Android phones, only tablets! I talked all of this over with our rep before we ordered. I don’t think he lied, I think he had no idea! The updated App we need for the phones is still “being developed” and we still don’t have it. I can’t get thru on the phone and our rep was either fired or quit. His replacement won’t call us back even though we have left him countless messages and emails. This is the worst customer service I have ever received.

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  33. Reply
    Joe thomas March 1, 2018 at 9:09 pm
    0.5
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    10

    This system is one of the worst I’ve ever seen . log in at 4:15 am and get a violation for over my 11 hrs by noon . our company had to take a driver off the road but of the same type of issue. It won’t let you log in or out at times and my favorite is when you do the 34 he reset and says you off then on Monday am I’ll have 12 violations for everything . just straight junk . how could someone put a system out to the public that doesn’t work properly .

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  34. Reply
    pablo March 6, 2018 at 2:45 pm

    Fleetmatics or Verizon Connect is the worst company for ELD’s. Every other week we have to call them to fix issues with the driver hours, we know how to use this ELD’s but there so many glitches and also updates that they need that we are’t willing to be on board with them.

    Please if you read this review don’t get a contract with Them….
    Currently i’m in the phone with them for more than 4 hours and they don’t know what to do with what i ‘m going through..

  35. Reply
    LINDZIE March 9, 2018 at 11:54 am
    0.5
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    10

    This system sucks! There are so many glitches! Lots of bugs to work out, which I’m really fine with. Customer care is terrible. At least 45-hour every time you call and they’re basically useless. I’m hoping that it improves enough to be functional.

    But one particular driver of mine is having the strangest problems with the ELD. He connects in the morning and it works perfectly fine, but when he goes to take his mandatory 30 min break the system changes his previous driving time to off duty! I’ve called customer care, but they can’t even understand what I’m telling them. The device connects, there’s just this weird glitch. DRIVING TIME SHOULD NEVER CHANGE. I don’t understand what’s going on.

    HAS ANYONE ELSE HAD THIS PROBLEM???!! PLEASE HELP!

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  36. Reply
    David R March 13, 2018 at 4:10 pm
    0.5
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    10

    FleetMatics is the worst app out there. Connection issues to the truck. Their support team is absolutely useless. There installs are even worse. Two of our trucks started on fire due to bad installs and another would not go into gear. Would recommend staying far away from this company.

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  37. Reply
    Joe thomas March 15, 2018 at 4:59 am

    This is the worst elog on the market. The tracking works well but as far as the log it’s straight junk. It will give you violations on the main screen and in the notifications when clearly on the graft log it shows that it is not. Customer service is the most unconcerned and non caring people I’ve ever spoke to. I think Verizon must be working with DOT to raise revenue. There have been several drivers ticketed while clearly within compliance but DOT says “well your company needs to make sure it work” with a start time of 4:15 am when I was clocking out at lunch I had an 11 he violation and it’s been a lot of issue like that and others . if Verizon can’t get the junk to work properly they should be sued for each ticket plus damages. Stop selling cheap that don’t work

  38. Reply
    Mark Pounders March 19, 2018 at 8:12 am

    Fleetmatics is hands down the worst solution for ANY company looking to meet ELD requirements. Our experience was that the product is it NOT an ELD solution, they were dishonest in their sales approach, fraudulent in their product representation and unscrupulous in their accounting and contracts. If we had wanted a bullet to the brain, we would have bought a gun. It would have been cheaper.

  39. Reply
    Upset Customer March 20, 2018 at 2:21 pm

    Fleetmatics/Verizon Connect has the very worst support team in the country. Sales people tell you all the stuff it will preform yea right. connection lost all the time. DO NOT USE VERIZON CONNECT

  40. Reply
    Produce Carrier March 22, 2018 at 7:48 am
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    20

    This system is not user-friendly for new hires. My biggest issue with the system is when a driver is off for the 34-hour restart they have to prompt the system to give them there 70 hours. I mean this to me is common sense and should automatically reset without any prompts.

    Second when a driver stops it automatically goes to the On-Duty status. This is setting any driver up for failure because if he/she does not catch it they will eat up there 70 hours.

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  41. Reply
    flatbedder March 24, 2018 at 9:58 pm

    doesnt even let me log in i keep getting errors and other issues wtf is this shit?

  42. Reply
    Greg @ executive express March 27, 2018 at 7:23 pm

    We have had the system for four months. And they have not been able to get the app to work through the nox upgrade and White glove service the talked us into.
    Which means we have a system that has never worked.
    I love the back side of it. But, the tech people should be fired! 2018 and nobody can get this working for months.
    There are multiple companies involved and they all keep pointing the finger to someone else. SOMEBODY TAKE THE REIGNS AND FIX THIS!

  43. Reply
    BEYOND DISAPPOINTING CUSTOMER SERVICE March 28, 2018 at 8:50 am
    0.5
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    10

    We signed on with Verizon in October 2018, and it has been an uphill battle to get new trucks installed with the devices. I’ve been calling and emailing regularly for the past five weeks, and NO ONE has called to set up installation. This has to be a breach of contract.

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    • Reply
      Anonymous May 9, 2018 at 11:43 am

      Just curious, were you able to get out of your contract?

  44. Reply
    JIM T March 30, 2018 at 9:25 am

    WORST BUSINESS DESICION I HAVE EVER MADE SAME ISSUES EVERYONE BELOW IS HAVING. DRIVERS CANT LOG IN, EQUIPMENT DOESNT WORK,CANT DOWN LOAD THE FUEL REPORTS NOW AUTOMATICALLY LIKE WE WERE TOLD, ON HOLD WITH CUSTOMER SERVICE FOR HOURS AT A TIME AND NO FIX HAS ANYONE BEEN ABLE TO GET OUT OF THEIR CONTRACT ?

  45. Reply
    Gale April 3, 2018 at 9:31 am
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    20

    We have had this system since early December, not sure how they were able to self Certify as the system sucks! You may as well forget customer service I have kept a log of the number of issues I have called about that are not resolved. I have one truck that it quit tracking 28 days ago, and is still not working have called support several times they always say they will get back to me. If I wasn’t under contract I would take them all out and start again. Wish this website would have been around when we chose our company. We too picked them because Verizon is large and for a bunch of owner operators this was affordable oh and when they offer the free Samsung E tablet DON’T GET IT DOESN’T WORK WITH THE AP IT IS ALWAYS LOCKED UP. I spend more hours fixing the tablet then anything.

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  46. Reply
    Debbie Moore April 4, 2018 at 11:17 am

    TERRIBLE customer service. I have tried for a week to contact someone. Mailboxes not accepting any more messages. Cant get a part for installation. Need help troubleshooting and no one answers.. I could go on and on about what a terrible experience this is.

  47. Reply
    Al April 5, 2018 at 1:17 pm
    0.5
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    10

    Garbage, drops connection, Bluetooth connection keeps dropping out. Have to reset BT every time in order to connect to different truck. Lost 2 hrs of driving time no idea why (other than connection drop). Logged out then couldn’t log back in again to the app, said “your details are not recognized” wth!! Stay clear! Awful system. Maybe it’s great for tracking your plumber fleet but in no way should it be used in class 8 otr trucks!!

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  48. Reply
    Verlie Mettler April 8, 2018 at 12:26 pm

    I have Reveal in truck sense 12/17 to this day it is short of piece of crap cannot wait to get a real ELD

  49. Reply
    eMz April 16, 2018 at 1:50 pm

    We switched from Loadtrek to this system because it was supposed to be “easier” I never thought I’d say that I HATE a system more than I hated Loadtrek. I can NEVER get the system to work, and I have a running email of issues I deal with EVERY DAY. Even the 24/7 “support” line doesn’t know how to deal with the issues and I’m getting calls about messages I sent almost 2 months ago. I work in the admin side of our trucking company and I can’t rely on this system for crap. Our drivers absolutely hate it, and I’m curious to see how long it will last before the entire trucking industry is shut down due to inadequate regulations that have been forced upon us.

  50. Reply
    Joe April 17, 2018 at 3:46 pm

    If I could assign negative stars I would.
    Same all the others, 3 year contract from high pressure sales jerk, whom you will NEVER EVER HEAR FROM AGAIN. Then the sales/account reps will tell you how to get tablets for free , newsflash” Verizon will give them to you without this crappie product!
    Service is rural/remote areas is the biggest problem, but this morning my fleet was dark for a couple hours, no one seems to know why, thank god no one was at a scale house getting inspected.
    Their support people will act like you are too stupid for their lofty software, yet they can’t drive a truck, and , don’t care about your problem . Their favorite answer is ” call us from the scale house and we’ll fix it”
    Really? Like the dot inspector cares what they think? How absurd.

    Strap on a jet pack and point yourself away from fleetmatics/ Verizon

  51. Reply
    Jeff tucker April 19, 2018 at 5:49 pm
    0.5
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    10

    Stay far far away

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  52. Reply
    jim April 20, 2018 at 4:48 pm

    this system sucks every day you start it up and the home screen changes won’t loack out anymore won’t let you certify logs p.o.s.

  53. Reply
    BEnglish April 23, 2018 at 9:29 am

    This app is absolute garbage. Save yourself the headaches, down time and money and get Keep Trucking. This ELD system provided by Verizon is the worst system I have seen to date. You’ll spend more time on the phone with tech support than you will actually using the system successfully. If it were possible to give negative stars, it would be a -5.

  54. Reply
    Dan R. April 24, 2018 at 9:11 am
    0.5
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    10

    Has anyone been successful in getting out of their 3-yr contract? If so, please let us know how you did it! We all agree here that their product is horrible, there’s no need to continue complaining about how poor their service is. Now is the time to work together and start sharing information on how we can drop Verizon and their junk equipment.

    Unfortunately, Fleetmatics contract is very one-sided and even says that they’re not responsible for unsatisfied customers and even claim they don’t guarantee their product will work to customers’ satisfaction:

    “Fleetmatics does not warrant that customer will achieve any certain results by use of the service. Fleetmatics does not warrant that the functions contained in the ELD equipment or services will meet customer’s requirements or will be uninterrupted and error free.”

    I’ve heard rumors of people getting out of their contract by a breach on Fleetmatics part. Apparently, there is a clause in section N (Terms and Termination) that states: “customer may terminate this agreement without liability if Fleetmatics commits a material breach and fails to remedy that breach within 30 business days of being notified in writing of the breach.”

    Most of the problems with the ELD cannot be remedied within 30 days because there are some serious glitches in their system. It’s not anything us as consumers are doing wrong. It’s not driver error, it’s not an installation error, it’s simply that their service doesn’t work. Period.

    I’m being told that if you document and record all correspondences with Fleetmatics customer service, you can fight the contract and obtain a contract release if you can prove you’ve been experiencing the same problem more than 30 business days with no attempt to resolve from Fleetmatics.

    I’m not sure if this is true, but we’re currently documenting ALL correspondences with them and starting to build a case. I’ll follow up at a later date with an update on our progress.

    Let us know if you’ve been able to get out of your contract.

    Thanks!

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  55. Reply
    Anonymous April 27, 2018 at 1:15 am

    STAY AWAY FROM FLEETMATICS !!!! They are a rip off !

    KEEP TRUCKING is the easiest and most affordable e-log !
    I have only called customer service twice, and that was for questions about editing a log.
    Even the 55 yr. old drivers(that never run computers) caught on to the logs.

    I,also, signed a 3 year contract with Fleetmatics ( I know, STUPID move) and would like to know how to save myself $9500.00 !!!!!
    Had the junk in our trucks for 2 weeks, and customer service only cared about ” feeding their family”, and didn’t answer any questions…..

  56. Reply
    PISSED OFF CUSTOMER May 1, 2018 at 4:02 pm

    ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. THEY TAKE WEEKS TO RESPOND TO DIRECT EMAILS. OVER 6 WEEKS TO RESPOND TO THE CUSTOMER SUPPORT EMAIL, NEVER RETURN PHONE CALLS OR VOICEMAILS, NEVER ANSWER DIRECT LINES. GIVE OUT BOGUS PHONE NUMBERS AND TRANSFER TO DEAD AIR. BEEN UNDER CONTRACT FOR 3 MONTHS NOW AND STILL ONLY ONE OF THE 10 ELD DEVICES ARE INSTALLED AND WORKING PROPERLY. THE INSTALLATION COMPANY THEY HIRED TO INSTALL THE DEVICES ALMOST STARTED OUR TRUCK ON FIRE! GETTING ISSUES RESOLVED HAVE BECOME ABSOLUTELY IMPOSSIBLE AND WE WOULD NEVER RECOMMEND THIS VERIZON OWNED COMPANY TO ANYONE!!!

    THE APP IS NOT USER FRIENDLY, DOES NOT LOG AND TRACK HOURS CORRECTLY, FULL OF GLITCHES AND CRASHES ALL THE TIME.

    DO NOT GET SUCKED INTO THIS CON!!!

    IF NEGATIVE STARS WAS AN OPTION I WOULD GIVE THEM A NEGATIVE 5 FOR WASTING SO MUCH OF OUR TIME AND MONEY!!!

  57. Reply
    Tomeka Hardaway May 1, 2018 at 5:56 pm

    So , My driver went into sleeper berth on last night only to awake this morning to be told that he can not drive because the system took it upon itself to log him as on. I have had so many issues with this system, It is not logging properly at all.

  58. Reply
    Dream Catcher Coaches May 2, 2018 at 10:00 am

    Going through an FMCSA Level 1 audit, as it is our 3 year turn in-the-bucket. I have over 75 cases on file and not 1 has been fixed. When we printed our logs off from the driver log report in this system, none of them are signed. There is no way to SIGN a log. Therefore, I had to have every driver physically sign 6 months worth of logs. My customer service rep won’t call me back and never does. Seeking others to join me in conversing with an attorney. Feel free to call 937-477-1657 or email rob@dreamcatchercoaches.com The FMCSA Special Agents say that we shouldn’t have to have a driver sign anything physically. I passed my inspection with no major issues, but these logs are not compliant per FMCSA until they are signed.

  59. Reply
    Mid Sized Trucking Co. May 3, 2018 at 3:01 pm

    This could possibly be the most challenging vendor/consumer relationship I’ve ever been involved in! At time customer service has been non existent. Countless emails and voicemails left unanswered. Continues revolving door on Acct. Mgrs. My insistence for a contact in an upper mgt. role has finally (after 6 mos. of complaining) led me to yet another person offering his Oh so sorry, and promise for improvement. Countless service failures on new installs and re-installs, wrong equipment sent to installation sites, on-going merry-go-round of departments that must be contacted from installations to tech problems, an average on hold wait time of 45 minutes, etc. etc. etc. My initial thought was that with over 100 trucks in my fleet we’d be treated with some level of respect and help – well that some level turns out to be NONE!! Then there’s the two “versions” of the Fleetmatic’s system – old AOBRD and the new ELD version. Nothing was ever mentioned of this during the initial sell. Now I’m forced to stop all trucks and download a new on all driver tablets! Folks if it weren’t so hard to start this process over with another vendor I’d walk, no RUN away today!!!

  60. Reply
    Thunder chicken 🤘 May 7, 2018 at 3:12 pm

    Just started with a company that uses fleetmatics I started 2 weeks ago and 15 days later still running paper logs been waiting for fleetmatics to tell us how to solve the problem they are nothing but a dam joke my rating -10 stars

  61. Reply
    Derek May 8, 2018 at 10:51 am

    0 Stars, Two Thumbs Down.
    Terrible!!!
    Don’t waste your time or money.
    6 months of the same issues.
    5 technicians later and 100’s of open cases (which they keep closing without resolving)
    Still same issues.

    Use peoplenet, qualcomm, anything but this crap.
    GPS is the only thing that works.
    Truck is “driving” on my drivers log but has been sitting parked for hours.
    Trucks is now actually driving but my driver is on duty not driving.
    The system does not communicate to the ECU/ECM properly, bluetooth is crap, and no one in customer service cares to do anything.
    Currently trying to invoke early termination clause.

  62. Reply
    Tim May 18, 2018 at 2:04 am
    0.5
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    10

    Fleetmatics is the biggest piece of garbage I’ve ever used, it has not worked correctly since we’ve had it.

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  63. Reply
    Milos May 21, 2018 at 12:09 pm

    They are now Verizon Connect. I was using Telogis until two month ago. From the time that Verizon bought couple of major eld and fleet management companies out and merge them together to Verizon Connect they become the worst company on the market!!!!!!
    I had so many problems with them. They added too many trucks for the short period of time and they didnt prepare enough trained and qualified peoples for that job. Regular customer service doesent even know what is the ELD and my account manager Andrew Dennis is reachable ones in two month.
    I had 3 owner operators ,ready to start driving, for last month that left to another companies because they didnt had any more patience to wait for ELD. I cant reach my manager or ether his boss to ordr new ELD units, and the owner cant strat driving without it. Also software by itself has so many problems, its changing the status without the reason in mid driving or seating on the truck stop.
    Everybody knows that ELD on the driver side by the law is suppose to be showing Company main terminal time. With them its local time, so be ready that you can have a difference up to 3 hours between safety department and driver side. Worst Company ever!!!!!!!!!!!!!!!!!!!!!

  64. Reply
    Jim May 21, 2018 at 2:19 pm
    0.5
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    10

    The worst company ever. I got their GOS tracking last year and thought they would be better with the ELD compliance. Not so much. I cannot wait to get done with my contract. I am going to see what my early buy out is so I can leave sooner. Waste of time and I hope you dont go with this crap place. This place only gets 1/2 star from me. I am looking to jump ship and go with keep trucking or big roads.

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  65. Reply
    Don May 28, 2018 at 8:13 pm
    0.5
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    10

    This app should be banned by the FMCSA as it is totally unreliable . I sometimes need to sit there waiting for 15 minutes to make sure it doesnt false log me back in . Then waiting on hold for fleetmatics to maybe get it right. Best thing is to get paid by the hour because this system is not very well thought out and will add significant time to on duty not driving.

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  66. Reply
    Nillac May 31, 2018 at 9:13 am
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    10

    Fleetmatics/Verizon Connect are the worst to deal with. RUN AWAY! Terrible business practices and staff, shotty apps/equipment, and overpriced to top it off. You’ve been warned, I wish I would have seen these comments before I signed up.

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  67. Reply
    Anonymous June 6, 2018 at 9:29 am
    0.5
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    10

    Horrible just horrible!

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  68. Reply
    Katie July 1, 2018 at 9:55 pm
    0.5
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    10

    Just Called Verizon Reveal to see how to Run Reports for ELD mileage per State on our Fleet.

    She had ABSOLUTELY NO CLUE….. OPENED A CASE???? TAKES 2 DAYS TO GET BACK ???

    Are you kidding me. Come On,

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  69. Reply
    PAT July 6, 2018 at 1:42 pm

    These people should be brought in to a class action lawsuit and the FMSCA should demand they take their product off the market! Never saw such an epic failure of a product in all 40 years dealing with trucking.

  70. Reply
    Renee' July 10, 2018 at 1:12 pm
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    10

    Beware…..Fleetmatics ELD product is NOT FMCSA compliant as they claim to be. They should be removed from the FMCSA self certified list of compliant vendors. You do not want to sign a contract with this company. Not only are they NOT compliant, but they have the absolute worst vendor customer service I have ever dealt with in nearly 15 years of trucking company management. It’s unfortunate that so many companies have been duped by Verizon. Shame on them.

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  71. Reply
    TIM July 16, 2018 at 10:43 pm

    WOW, INCOMPITANT ELD SYSTEM. TRYING TO END MY CONTRACT. WHAT A NIGHTMARE.

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