Gorilla Safety ELD

7.5 Total Score
ELD + Safety and Compliance Management

Gorilla Safety's ELD is a simple BYOD system with some very interesting extra safety and compliance management tools.

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Up Front Cost Monthly Cost 3-year Total Cost
$175* $22** $967

*Or lease hardware for $7/mo
**$12/mo, plus an estimated $10/mo for cell provider data plan


PROS:
  • Unique features that go well beyond logs
  • Affordable price tag
  • Independently verified for ELD mandate compliance

CONS:
  • No speeding / harsh braking alerts (yet)
  • No engine fault code reporting (yet)


Gorilla Safety’s fleet management system is quite unique in the world of ELDs. Beyond the basic electronic logging features, it includes some very interesting safety and management tools that we have not seen in other systems. The ELD itself will feel straightforward to anyone familiar with electronic logs, but the system really shines in its extended tools for tracking everything from maintenance to FMCSA required support documents.

The Gorilla DVIR is a patented system that uses GPS to record how long a driver spends on each inspection, and to ensure they physically visited all important inspection points on the truck. Defects found during an inspection automatically create a maintenance work-order for back office staff to view and address. The Gorilla system tracks and manages the entire process from inspection, to defect report, to repair, to sign off.

Gorilla’s back office system also has the ability to store driver qualification documents, maintenance inspection dates, and many other clerical items required for safety and compliance. The system can provide alerts when documents are expiring, inspections need to be performed, and other critical compliance events. Policy and training documents can also be sent to the driver’s ELD for review and signature, which provides an electronic record of acceptance. To our knowledge, Gorilla is the only system on the market that is specifically designed to store and track all the supporting documents required by the ELD mandate.

Extra safety and compliance features abound for the driver as well. The mobile app includes an accident coaching feature that walks the driver through everything they need to do in the event of an accident. It will prompt them to take pictures of damage, record witness contact info, note police report details, and even capture audio statements from witnesses. In a high-stress accident situation, having a clear guide to ensure the driver gathers all the required info can be extremely valuable.

Gorilla also claims the distinction of being one of the few devices on the market to be verified by a third party for ELD Mandate compliance. The system was reviewed by KPMG (a major audit and accounting firm) to ensure that all of the FMCSA’s many requirements have been met. While there are many fully compliant ELDs on the market, detailed verification by a 3rd party provides customers with extra peace of mind, and reflects Gorilla’s confidence in their product.

Gorilla has continued to greatly expand their features and capabilities to provide an advanced compliance management toolkit, while still offering an easy and affordable way for independent drivers and smaller businesses to get ELD compliant. The pricing and simple ELD functionality may be appealing to anyone, but Gorilla’s unique extra features make it particularly interesting for growing fleets looking for a better way to manage the many processes and documents required to stay compliant.

Click to see Specifications

Specification

Display Device

Type: BYOD (Bring your own device)

OS: Android and iOS

Features

DVIR

Two-way messaging

IFTA

Document Scanning

Price per unit

Up-front cost: 175*

Monthly cost: 22**

3-year Total Cost: 967

General

Transmits logs to DOT via: Telematics (Email / Web Services)

Vendor: Gorilla

75 Comments
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  1. Reply
    Anonymous April 28, 2017 at 11:49 am
    5
    Add your rating
    100

    Great

    Helpful(5) Unhelpful(7)You have already voted this
    • Reply
      Edgar De Leon July 3, 2018 at 9:03 am

      Glad to see you’re enjoying the system! If anything comes up you can give us a call at 346-808-7065 and we’d be happy to help or to hear your feedback.

      Thanks!

  2. Reply
    Anonymous April 28, 2017 at 11:51 am
    4.5
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    90

    Very clean app

    Helpful(2) Unhelpful(6)You have already voted this
  3. Reply
    Edgar R. July 15, 2017 at 4:14 pm
    5
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    100

    Easy app and they have it in Spanish.

    Helpful(2) Unhelpful(6)You have already voted this
    • Reply
      Joseph July 3, 2018 at 9:17 am

      They also have Spanish speaking support representative.

  4. Reply
    JR October 13, 2017 at 7:46 am
    5
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    100

    The engine data feature works great, plus they support iOS and Android. Works on every one of our trucks.

    Helpful(6) Unhelpful(3)You have already voted this
  5. Reply
    Bill October 23, 2017 at 11:08 am
    2
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    40

    Office interface shows drivers moving when that same driver is sitting across from me in the office. It is easy for drivers to use, but on the office side of things, drivers info does not match up.

    Helpful(15) Unhelpful(5)You have already voted this
    • Reply
      Gorilla Safety July 2, 2018 at 4:24 pm

      Hello Bill, we have made multiple updates in the last 6 months…with tons of focus on our fleet manager portal. The system has been running great now for several months and I would love to have your feedback provided. Please feel free to email us at info@gorillasafety.com or call us today. Thanks, Gorilla Safety

    • Reply
      Gorilla Safety November 20, 2017 at 5:07 pm

      Thank you for your feedback. Gorilla Safety is committed to each of its customers and wants to have a chance to troubleshoot this for you. If you can, please contact our office at 844-636-1360 so we can help.

  6. Reply
    Damesia Crocker November 9, 2017 at 11:49 am

    We had a very bad experience with Gorilla. The program still has lots of programming bugs that needs to be worked out of These bugs had our drivers very frustrated with the program which lead to inaccurate data being provided. We had to discontinue using this app and swap to another provider.

    • Reply
      Joe J March 21, 2018 at 9:49 am

      The program has seen many updates since then and is getting better all the time. Customer service has also dramatically improved.

    • Reply
      RALPOH MACIAS January 20, 2018 at 11:23 am

      My Gorilla ELD doing same thing they are Junk stay as fall away from them have 6 trucks joke

    • Reply
      Gorilla Safety November 20, 2017 at 5:02 pm

      Thank you for your review of our product. We also appreciate your help in testing the application last January. There have been many improvements in the last 11 months that we are sure you would like to see. If you would like to take a look at the updates to the product, please let us know! 844-636-1360 or http://www.gorillasafety.com. It is very important to Gorilla Safety that each of our customers are as happy with the product as they can be.

  7. Reply
    Anonymous December 1, 2017 at 4:22 am
    1.5
    Add your rating
    30

    We implemented the divise a month ago, oh my goodness my Safety Department is Freeking our! Not at all accurate like the other users have said! I am requesting a refund not fair! They should have had there bugs worked out before putting it out there!!!!

    Helpful(9) Unhelpful(1)You have already voted this
    • Reply
      Gorilla Safety July 2, 2018 at 4:53 pm

      Hello, we would greatly appreciate your updated feedback on the stability of our product. We have made great strides over the last 8 months and for the last several months the program has been extremely reliable for thousands of fleets. Thank you in advance. Gorilla Safety

    • Reply
      Anonymous December 6, 2017 at 11:10 am

      Completely agree. So many bugs. Currently will not stay paired with our iOS devices. Customer service is not very helpful. I have been locked out of the account for over 24 hours since the initial registration this week. Really shouldn’t be that difficult to set up a new account. They had our name wrong- so many red flags. STAY AWAY!!!!

      • Reply
        Joseph July 3, 2018 at 9:10 am

        Despite the initial volume of technical related inquiries – Support at Gorilla Safety is now able to respond and troubleshoot effectively including after hour support 24/7.

  8. Reply
    Matthew December 4, 2017 at 8:14 am

    How do we know these people will be here in 2 yrs?
    Its all about the $$
    100s of different elds.
    And its just an app? No tablet included?

    • Reply
      Gorilla Safety July 2, 2018 at 4:57 pm

      Hi Matthew,
      We offer a full fleet management system that supports drivers, mechanics, fleet managers and admin. The driver and mechanic interfaces are on the Android / iOS platforms so you have total flexibility to use whatever device you’d like. We are exciting to be growing and look forward to providing fleet management services for many years to come!
      Best,
      Gorilla Safety

  9. Reply
    Scott December 7, 2017 at 4:31 pm
    0.5
    Add your rating
    10

    Junk poor customer service

    Helpful(7) Unhelpful(1)You have already voted this
    • Reply
      Gorilla Safety July 2, 2018 at 5:00 pm

      Hi Scott,
      December of 2017 was a chaotic time for almost every vendor providing ELD’s. We made drastic strides through December, but it was definitely not our finest days. We more than doubled our support and sales teams in December alone. We would greatly appreciate the opportunity to show you the level of service and support we provide now.
      Thank you,
      Gorilla Safety

  10. Reply
    Jennifer December 12, 2017 at 2:35 pm
    0.5
    Add your rating
    10

    I ordered AOBRD’s, a month ago, never received them. I tried calling them but all I get is voicemail. TERRIBLE company!

    Helpful(10) Unhelpful(1)You have already voted this
    • Reply
      Gorilla Safety July 2, 2018 at 5:16 pm

      Hi Jennifer,
      Please accept our apologies for the growing pains we experienced in December. We have done a lot to our system, our support team and our interface to make drastic improvements. Please reach out to us at 844-636-1360 or info@gorillasafety.com if there is anything we can do anything to assist you.
      Regards,
      Gorilla Safety

  11. Reply
    Anonymous December 12, 2017 at 2:47 pm

    Worst customer service ever ordered my AOBRD was told it will take at most 2 weeks it’s now been a month and still no devices. Been calling everyday for a week and everyday keep getting told i will be getting a call back. Every single time i call i spend 1-2hours on the phone with these people can get a manager on the line just keep getting fed lies every time. Avoid this company at all cost

    • Reply
      Joseph July 3, 2018 at 9:16 am

      Call handling is much better at this time and includes 24/7 support available for after hours assistance.

  12. Reply
    Anonymous December 14, 2017 at 4:48 pm

    I tried to raise them many times via email or phone possible, I guess I’m other provider

    • Reply
      Joseph July 3, 2018 at 9:26 am

      By phone or email support@gorillasafety.com is responsive and ready to assist customers with high accuracy and problem ownership. They have come a long way in a short time.

  13. Reply
    Victor December 14, 2017 at 6:03 pm

    Aweful customer service and apparently the company as well. Called them to check on my order 3 days ago was told it’s been shipped called now again and was told that my order didn’t go through and needs to be finished I fu..ng freaked out! She asked me who I spoke with 3 days ago, i said don’t remember her name but asked hers and SHE REFUSED TO SAY HER NAME. Unbeliveble! I never heard from customer service people that “I don’t want to give out my name”. Ridiculous.

    • Reply
      Joseph July 3, 2018 at 11:25 am

      Accountability is everything but due to the volume of customers that flooded the small company it is understandable that these situations could occur however under normal conditions Gorilla Safety has been able to to stay on top of issues reported and effectively minimized most problems encountered.

    • Reply
      Joseph July 3, 2018 at 9:21 am

      Due to the initial response of customers inquiring about the compliance deadline, Gorilla Safety was overwhelmed however is now able to respond and provide better service and customer satisfaction.

  14. Reply
    PJ December 15, 2017 at 2:12 pm
    0.5
    Add your rating
    10

    Terrible customer service, ordered AOBRD. Said it will be here in 3-4 days. Been almost 2 weeks, cannot even get a hold of a customer rep to track it down.Wish I read these reviews before I purchased these.

    Helpful(6) Unhelpful(0)You have already voted this
  15. Reply
    ALA December 17, 2017 at 2:02 pm

    DON’T GO WITH GORILLA, YOU WILL REGRET IT AS MUCH AS I DO. THEY DO HAVE A TON OF TECHNICAL ISSUES WITH THE SYSTEM, THEMAINTENACE IS POOR, CUSTOMER SERVICE – HORRIBLE, THIS IS WHAT IT HAPPENS WHEN YOU GO WITH SOMEONE CHEAP.

  16. Reply
    Matthew December 19, 2017 at 3:17 pm

    This is Garbage!!! Worst technical support ever. Sales rep has lied to the capabilities of this setup

    • Reply
      Joseph July 3, 2018 at 11:27 am

      Customer service is now readily available and able to effectively respond to customer issues.

  17. Reply
    Lee December 20, 2017 at 3:02 pm
    0.5
    Add your rating
    10

    The customer service is non existent. I wait on hold for hours and no one ever picks up. The system is very buggy and gps map is not working. I would not advise anyone to use them.

    Helpful(4) Unhelpful(0)You have already voted this
  18. Reply
    Shane L December 20, 2017 at 4:30 pm

    They are completely un responsive when you have problems or questions. Worst customer service I have ever experienced!

  19. Reply
    Cassie little December 20, 2017 at 4:30 pm

    Worst company ever!!! Stay away from them!!!

  20. Reply
    Troy. December 20, 2017 at 5:19 pm

    Biggest piece of garbage on the market. So many faults with this system it’s unreal. I absolutely DO NOT recommend this product. Even management at the company I work for can’t get these people on the phone. JUNK JUNK JUNK

  21. Reply
    Gurnam Singh December 21, 2017 at 8:39 am

    Gorilla has worst customer service and equipment .we bought month ago no one help us and Tech support even did not know how to resolve the problem.We really frustrated with them. There customer service is worst. I did not see in my life. We will try month and probably cancel there service.

  22. Reply
    Anonymous December 22, 2017 at 10:21 pm
    0.5
    Add your rating
    10

    we ordered month an a half ago for a friend of mine he never got it.
    i ordered 5 received 2 four weeks later.Almost impossible to get a hold of anybody,voicemails only.
    i’ll be calling Samsara or keep trucking

    Helpful(3) Unhelpful(0)You have already voted this
  23. Reply
    Alex December 23, 2017 at 11:26 am

    Junk. Adapter connects with my IPad via Bluetooth just fine, but when I start driving, disconnects every 20-30 minutes and put me in “on duty” mode. My logbook is a mess, I have more hours on duty than driving.

    Decided to give the Gorilla a second chance, purchased a Samsung tab a8. This android tablet is not expensive – $129.99 at Best Buy.

    The Gorilla adapter can’t connect at all. The application was trying to connect with the adapter forever- with no success.

    WHAT A PIECE OF JUNK!!!!

    About the support – forged IT! They never answer phone calls.

  24. Reply
    Anonymous December 24, 2017 at 4:08 pm
    0.5
    Add your rating
    10

    No good. The Bluetooth connection doesn’t stay on.

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  25. Reply
    Anonymous January 2, 2018 at 12:48 pm
    0.5
    Add your rating
    10

    Customer service is beyond pathetic. Useally gotta call multiple Times to even get help. There app has so many problems and messes up daily.

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  26. Reply
    Cheri January 25, 2018 at 10:45 am
    5
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    100

    It was rough with tech support and I was frustrated, but after the mandate it got a lot better.

    Helpful(3) Unhelpful(1)You have already voted this
    • Reply
      Edgar D July 3, 2018 at 9:09 am

      Hey Cheri, just following up to see how everything is going.

      Thanks for the great review and if you’re having any technical issues or want to leave any feedback please call 346-808-7065 or email me at edeleon@gorillasafety.com

      Thanks!!

  27. Reply
    Ror January 31, 2018 at 4:54 pm
    0.5
    Add your rating
    10

    called 2 times today, just ring ring ring ring ring ring… you get it. No one home i guess.

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  28. Reply
    CAT Anderson Trucking February 12, 2018 at 4:49 pm

    What a joke gorilla safety is!!!! I tried to cancel and they charged me $240 to cancel a contract I never signed!!!! Keep Truckin is the way to go!!!!

  29. Reply
    Anonymous February 21, 2018 at 12:40 am
    0.5
    Add your rating
    10

    Poor customer service didn’t get the aorb in time went with someone else. Never could get how to return, but then did never got money back and now owe for a cancellation charge. I’d stay away from them! Bad Bad

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  30. Reply
    Unhappy Customer February 21, 2018 at 7:29 pm

    They are trying to do the same with us we have more than 10 trucks. Poor customer service blaming everything on the drivers. Mileage off, showed one driver in China,I ‘m doing test in my personal truck, I had a log that showed me in Africa. so logs arent compliant with DOT our experience has been a joke. we dont have signed contract and they are trying to charge us the $240 per unit.
    maybe a Class Action Lawsuit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    • Reply
      Anonymous March 24, 2018 at 1:37 pm

      Same experiences in our company.

  31. Reply
    Unhappy Customer March 2, 2018 at 11:36 pm

    Stay away from this company. Worst company ever to do business with. Product is junk and doesn’t work always connecting and disconnecting. Billing is horrible double billing some months and can’t talk to billing department on phone. Have to contact through email. When ordered no contract was signed but now they say we owe $240 for 2 years. I’m thinking class action suit might be the way to go with all the unhappy customers. What a joke of a company. After reading these reviews sounds like alot of people having the same problems with this company.

  32. Reply
    Elizabeth Crump March 12, 2018 at 5:40 pm

    Horrible service. The program never work. I’m still trying to get my money back.

  33. Reply
    NOT IMPRESSED March 13, 2018 at 2:50 am
    0.5
    Add your rating
    10

    They over charge us but never return our money like promised. They rarely call us back and still haven’t fixed any of the problems we’ve had with the device since November when we first started using this devil device. The two insurance agents that created this devil device can’t even tell me what the newest violation that I can’t figure out or get rid of even mean. It says: VIN of the vehicle does not match with the VIN pulled from the VNA. What’s that mean? I have called/text Mark W’s personal cell phone 2 weeks ago and at the same time emailed Tommy J’s personal email address. Still NO reply. I am tired of calling customer service to get rerouted to China and having to listen to them type my question into a computer to read me the answer that pops up. This device won’t stay connected and randomly screws my driver over on hours to drive. STAY AWAY FROM GORILLA SAFETY AND THEIR DEVIL DEVICE!!!! All of the positive reviews on here and on the Google Play app are from the employees and Gorilla Safety. You’ll notice the names as you call customer service and receive no help each time. Take note and you’ll notice it too. Too bad I can’t go way less than 1 star, like in the negatives. That’s where this company needs to be. Fleet manager only works on Firefox now not Internet Explorer or Google Chrome!

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    • Reply
      Gorilla Safety August 17, 2018 at 8:13 am

      Thank you for your feedback. Gorilla Safety works very hard to make each customer happy but most importantly compliant. It was discovered that many times a VIN entered into the system would be different from the truck and alerts were created to bring this to a user’s attention.

      Our technical team tests this on Chrome, Firefox, Safari and Microsoft Edge. If you experience difficulties with any of these, please reach out to our support department.

      Billing is very important and we want to be sure any concerns are addressed. Please reach out to us at billing@gorillasafety.com or management@gorillasafety.com for any issues.

      We look forward to helping you with your concerns.

  34. Reply
    Tom March 17, 2018 at 12:49 pm

    JUNK STAY AWAY SENT MINE BACK

  35. Reply
    Clayton Jr. March 21, 2018 at 7:45 am
    5
    Add your rating
    100

    This has been a great choise so far I was having issues before but their support team helped me all the way through them and some updates fixed alot of their issues.

    Would recommend to a friend

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  36. Reply
    Joe J March 21, 2018 at 9:31 am

    Updates are getting better and so is performance!

  37. Reply
    Gail G April 2, 2018 at 4:49 pm
    0.5
    Add your rating
    10

    Ordered one for our truck first week of Jan. and it came pretty fast. We are exempt from ELD’s but husband wanted one that was cheap enough to get, just in case dumb officer put us out of service anyway; and radio ad convinced him to get one for the 12.00 per month and free hardware. I still needed to buy a tablet but never did after two months. Never registered or even opened unit. Decided to send back, called them and was given instructions, address and email follow up. The day after they received it, a letter was sent to me to pay up for $240.00 for services rendered! What services? We never used it but paid for 3 months of $12.99 each. Never was told of a contract,cancellation charges or anything. This was a form letter, and badly worded, also. Last line is ” to contact me so that we can discuss this matter further if you believe this demand is made in error” . Signed Gorilla Safety, and the only contact is the 844 number and a long wait on the phone to talk to a tech person, not billing or accounting dept. You have to email them! Did so, and will wait for a reply because I sent my phone number to them to call me, so I could talk to a person, not an email. There is no paperwork signed and no mention of a service contract or cancellation charges when you sign up. BEWARE. Lousy Customer Service, No regular phone numbers and address is in a small office park.
    Gorilla Safety needs some business lessons.

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    • Reply
      Gorilla Safety July 2, 2018 at 5:25 pm

      Gail,
      Please contact us at management@gorillasafety.com to get these issues resolved immediately. We apologize for any inconvenience this has caused and would like to make it right for you as soon as possible!
      Best,
      Gorilla Safety

  38. Reply
    Jeremiah April 6, 2018 at 12:24 pm
    0.5
    Add your rating
    10

    Exactly what happened to me the worst ever !!!!!! Waited 4 months for a reply just to hear no refund we will call it even . What kind d of crap is this ,do yourself a favor try bigroad

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    • Reply
      Gorilla Safety July 2, 2018 at 5:21 pm

      Jeremiah,
      Please email us at management@gorillasafety.com so we can get your issues resolved immediately.
      Regards,
      Gorilla Safety

  39. Reply
    TUYA May 22, 2018 at 10:51 am

    THEY WILL GIVE YOU SHITTY SERVICE AND IF YOU CANNOT DEAL WITH THAT SHITTY SERVICE, THEY WILL SUE YOU!!!!!!!!! BE CAREFULL!!!!!!!

    • Reply
      Gorilla Safety July 2, 2018 at 5:18 pm

      Hi Tuya,
      Please accept our apologies if you received bad service. If you could please email us at management@gorillasafety.com someone from our management team will get involved immediately and get this resolved for you.
      Kind Regards,
      Gorilla Safety

  40. Reply
    terrible eld June 10, 2018 at 3:04 pm
    0.5
    Add your rating
    10

    tech. service was unhelpful

    Helpful(0) Unhelpful(0)You have already voted this
    • Reply
      Edgar D July 3, 2018 at 9:11 am

      Hello,

      Customer service is our top priority and we hate to see an unhappy customer. Please let us know what issues you’re having to get them resolved asap.

      Please call 346-808-7065 or email me at edeleon@gorillasafety.com

      Thanks!!

    • Reply
      Gorilla Safety July 2, 2018 at 5:14 pm

      Hello,
      Can you please provide us your contact information so we can resolve your concerns. I am very sorry you experienced bad service and will do everything possible to make sure this is resolved immediately.
      Email: support@gorillasafety.com
      Regards,
      Gorilla Safety

  41. Reply
    Tony Rimpley July 19, 2018 at 4:30 am
    0.5
    Add your rating
    10

    I have used gorilla for 8 months. Hasn’t worked correctly one day. They have replaced the device more often than I can recall, to no avail. I have had to purchase 3 different tablets because they say it’s my tablet that’s the problem. Bought an iPad just for this. Still doesn’t work.

    Helpful(0) Unhelpful(1)You have already voted this
  42. Reply
    Chris K August 14, 2018 at 2:01 pm
    4
    Add your rating
    80

    We have been using/testing Gorilla since before mandate. Lost connections is still our biggest challenge, dedicated tablet would help this, especially if driver is in and out of the truck with their handheld device. Support has been responsive and helped resolve almost all issues we have had. The logs work well but there is a learning curve for driver and management.
    Everything worked great when we had a recent roadside inspection, Washington State Police could not read the logs but we were able to quickly compile a report and email the last 7 days to satisfy the inspectors.

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  43. Reply
    Anonymous August 15, 2018 at 5:04 pm
    4.5
    Add your rating
    90

    Had issues in the beginning, but support was great. Now does what I need. Support is still great!

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  44. Reply
    B Paterson August 15, 2018 at 5:35 pm

    Started using Gorilla just before the mandate kicked in, got the AOBRD, it’s great wish I could keep it past Dec 2019

  45. Reply
    Rigoberto August 16, 2018 at 11:58 am
    5
    Add your rating
    100

    I love the repair and maintenance features. It brings my fleet organisation and I like how it keeps all of my records

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  46. Reply
    John fuller August 16, 2018 at 12:00 pm
    4.5
    Add your rating
    90

    Good support. Couple of issues but I think they are my fault

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  47. Reply
    Marbella August 16, 2018 at 3:39 pm
    5
    Add your rating
    100

    La bitácora funciona genial. Estoy en el valle y todavía hace un seguimiento de mis horas cuando no tengo ningún servicio. mantiene mi flota organizada y puedo usar la aplicación en español.

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  48. Reply
    John H August 16, 2018 at 3:51 pm
    5
    Add your rating
    100

    Responsive support, much better than last year.

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  49. Reply
    Vince F September 13, 2018 at 9:00 am
    4.5
    Add your rating
    90

    AMAZING support team. Every email, text and/or phone call is promptly responded to with resolutions following shortly thereafter.

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