J.J. Keller ELog

5.5 Total Score
Focused on compliance

J.J. Keller is the name in DOT compliance. Their ELog ELD is a simple device that is part of their larger Encompass compliance management software. ELog will keep you on the right side of DOT regs, but it does not have a lot of flashy features beyond that.

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Up Front Cost Monthly Cost 3-year Total Cost
$199 $40.50 $1657


PROS:
  • J.J. Keller is an industry leader in DOT compliance
  • Part of the Encompass back office system for compliance management
  • No contract, pay as you go

CONS:
  • Complicated pricing (read below)
  • Limited telematics features
  • User reports of hardware and usability issues


J.J. Keller is a very respected name in trucking compliance. They essentially invented the paper logbook back in the 50s. So it makes sense that they would have an ELD product on the market. Their ELog product is an optional add-on to their larger compliance system, Encompass. Encompass is a full fledged compliance management tool that handles everything from logs, to driver qualification files, to preventative maintenance and much much more. Customers who use their ELog ELD system will automatically become Encompass users as well, with all the great compliance tools that brings along with it.

The Elog device itself is a simple “black box” that plugs into the truck’s diagnostic port, and communicates with a display device via Bluetooth. The display can be any Android or Apple smartphone or tablet. The device can be provided by the trucking company, or the drivers could use their own. Or for fleets that want an all-in-one solution, J.J. Keller can provide you their own tablet to use with the system. With all these options, pricing can get a little confusing, so we’ll dive into that next. One warning, while ELog looks fairly inexpensive initially, there are other charges that can greatly increase the price. So it’s important to really crunch the numbers and get an official quote from J.J. Keller.

Pricing works like this…

Up Front

  • The black box that plugs into the truck is $199 (financing options available)
  • If you provide your own device or use the driver’s, that will likely be free or very cheap to get the hardware (with 2 year contract).
  • But if you want to use J.J. Keller’s official tablet, that is $349.
  • There is also a one-time training and implementation fee. This depends on the size of your fleet but will likely be several thousand dollars.

Monthly

  • $25.50/mo per vehicle, if you provide your own display device
    • If you provide your own device, expect to pay roughly $15/mo for a cell data plan
  • Or, $59/mo per vehicle if you use the official J.J. Keller provided tablet
    • So that’s an additional $33.50/mo which includes a Verizon data plan
  • Extra drivers are $3.50/mo (if you have more drivers than vehicles)
  • If you want to track DVIR records and other compliance info on trailers, it is $3.50/mo for each trailer as well
  • If you want ALK Co-Pilot GPS navigation for drivers on the device that is $10/mo

So the cheapest route would be to have drivers use their own smartphones, then you pay only $199 for the Elog box up front and $25.50/mo, giving a total 3-year cost of only $1,117 per device. Or on the more expensive side you could use the official J.J. Keller tablet and add Co-Pilot Navigation, so you pay $548 up front and $59/mo. This gives a quite large 3-year cost of $3,032.

For our pricing above, we took the middle road: trucking company provides a device with data plan. So $199 up front, and $25.50/mo + $15/mo for data plan. Total 3-year cost of $1,657, which is still a pretty affordable solution compared to many.

And remember, that in any of the scenarios above you ALSO need to consider the cost of extra drivers, trailers, and the implementation/training fee. All around, while JJ Keller looks like a budget option on paper, the actual costs can quickly get very high, so crunch your numbers carefully.

The device itself is a pretty simple solution, focused on compliance, without a lot of fancy features. Logs and DVIRs are included. Navigation is an add-on, as is GPS tracking in the back office. There is no messaging feature, or engine diagnostics, or document scanning abilities. Driver’s cannot currently email logs from the device. The Encompass back office system is rich with excellent compliance tools, but it is a somewhat dated feeling system and some users may not find it the most user friendly. The features and capabilities may change as software is updated to comply with the mandate, but right now its a fairly basic no-nonsense device, geared at compliance not fleet management. This is fine if you can stay at the lower end of the price range, but the higher priced scenarios described  above seem overly expensive for the features you get.

Quite a number of users have reported experiencing many hardware issues and problems with usability and accuracy of the application. While this experience isn’t universal, it is a comment we’ve heard often enough now to make it worth consideration. It might be wise to speak to a few existing customers, and demo some trial units before deciding if the device will work well for your needs.

All around, Elog with Encompass is a basic ELD from an industry leader. If you want to know you’ve got the top name in regulatory compliance behind you, J.J. Keller is a good place to be. For fleets looking to go beyond logs and improve compliance across the board, Encompass may be especially appealing. But evaluate the pricing carefully, and consider bang-for-buck before diving in.

Click to see Specifications

Specification

Display Device

Type: BYOD (Bring your own device)

OS: Android and iOS

Features

DVIR

Navigation

IFTA

Price per unit

Up-front cost: 199

Monthly cost: 40.50

3-year Total Cost: 1657

General

Transmits logs to DOT via: Telematics (Email / Web Services)

Vendor: J.J. Keller

64 Comments
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  1. Reply
    Pete October 5, 2016 at 4:12 pm
    0.5
    Add your rating
    10

    THE Galaxy Tablet E very poor freezes up thejjkeller mobile app very difficult to use NOT USER FRIENDLY AT ALL!! no manual no vehicle charger an it to be used in a Truck!! they give a Household charger Very Poor FOLKS!! come on Give some Guidence an Redo your ELOG to a more user friendly Elog We all going to be using Elog Soon Right now I telling everybody to stay away from it.

    + PROS: Cant Think of Any.
    - CONS: Very poor product Elog App not user friendly at all.
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  2. Reply
    Mike December 16, 2016 at 9:31 am
    5
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    100

    I find the app to be very user friendly. The system actually helps me manage the data captured by the eld. The system I previously used just gave me info that I still had to manage. JJ Keller provides in-house support which was very helpful when I was first learning the program. I am very happy with Encompass.

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  3. Reply
    Ted D. December 22, 2016 at 1:20 pm
    5
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    100

    The pricing on this site is off. JJ Keller lets me bring my own device to use with the ELD to sign off and on. The cost I paid is $249 for the ELD and $25.50 per unit per month. I’m happy with the system so far. I agree that JJ Keller support has been good. It’s user friendly, and I know with this company my device and my records is compliant.

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    • Reply
      ELD Ratings December 22, 2016 at 2:03 pm

      Hi Ted, thanks for your input. Glad to hear you’ve had a good experience with JJ Keller. They’re a good company with lots of experience in this industry.

      If you read the body of the review, you can get a bit more info about how we arrived at those pricing numbers. For one thing, when we price a BYOD solution, we include the typical $10-15/month cost of a cellular data plan. Not all fleets will be responsible for this cost, as they may ask their drivers to use their own personal device. But we include it for the sake of a fair apples-to-apples comparison. You can read more about how we estimate ELD costs here: http://eldratings.com/about/

      Thanks again for sharing your experience. Any other thoughts you have about the ELog product, we’d love to hear them.

      • Reply
        Unhappy professional driver January 16, 2018 at 2:17 pm

        The Keller system is so bad (locations to not registering driving duty) I also keep a paper log! It never has ‘worked’ correctly from day one. I’ve spoken to six different techs, my sales rep and I am ready to return your product. It takes me too much time sitting doing computer work (thus taking my driving time away) causing on time delivery issues!

  4. Reply
    Jeff January 17, 2017 at 10:42 pm
    2.5
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    50

    Our company is installing 250 Keller units in the next few months. I have had mine for about a week. Bluetooth connection can be fickle. Not too hard to learn the rest of the system, not as intuitive as it could be. At the moment mileages and locations at change of duty status are way off, Keller system problem that they will have to solve. System defaults to on duty when you sign on which presents problems, as does the system defaults to off duty when signed off, which doesn’t show any sleeper time. Don’t know how DOT enforcement will go for that. In other words, this system is not ready for prime time.

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    • Reply
      Jeff January 17, 2018 at 7:49 pm

      An update to the above review. In December 2017 JJ Keller did a firmware update to all of our units to ELD rules. It has been a nightmare since. 180 trucks with various levels of inoperative units.
      It became so bad, after 1 month JJ Keller is no closer to solving all the problems our company was forced to secure another vendor. We will be switching to EROAD asap.
      JJ Keller should remove the product from the market.

  5. Reply
    Anonymous April 21, 2017 at 12:08 pm

    We have had Encompass for over 2 years in 10 of our trucks. In that time we have had a lot of glitches that have increased after the last update. In the last 45 day we had multiple truck traveling up to 120 mile before their table moves from on duty not driving to drive. In all five cases about a week later it comes into my administer screen as unassigned driving time for that truck. Twice in the last 45 days I have had one truck show on duty not drive for a whole shift. Both times it took a week a half for it to show on my computer as unassigned driving time. I call JJ Keller 4 weeks ago about this problem. The response was, “your are the only one that is having problems”. It was a lot like working with the phone company your always talking to a middle man. I ask if someone with authority to make decisions could call me, I am still waiting for that phone call. Here is the best one yet, on 4/16/17 it show one of our trucks doing 139,435 mph. NASA will probably want to check this truck out it was going that fast for 4 minutes and 13 seconds.

  6. Reply
    Frustrated! April 24, 2017 at 10:22 am

    I have had the same problem with the reports in Encompass. It has me really questioning the reliability in the reports. I tried calling and the hold times were longer than usual because of large volume of calls. hmmmm, don’t think we are the only ones have problems!

  7. Reply
    DSI May 1, 2017 at 5:54 pm
    0.5
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    10

    we have been using it for 5 months and our drivers hate it. When they use navigation it will log them out of the app. Needs a lot of improvement. I think we may look at another vendor.

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    • Reply
      Scott May 2, 2017 at 6:56 pm

      I’m sorry to hear you’ve had a negative experience with your current ELD provider. If you decide to explore your options, you should definitely look at KeepTruckin. Drivers love it.

  8. Reply
    Bill May 30, 2017 at 11:32 am
    1
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    20

    Very complicated system to use. We cross the border regularly and there is often no place to pull over and enter a border cross after waiting for the system to allow a change. It often does not recognize windsor ontario as a location and has to be entered manually. Again, no place to pull over and play with this. If the tablet freezes, we have to restart it,it logs you off and sends in the log. I will keep running a paper log as a secure back up because the MTO and DOT could care less about bugs and will put you out of service for log irregularities. This device is only making more work in my already busy day. I am told there are better programs out there but are more costly which is why we have these units…

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  9. Reply
    Steph June 29, 2017 at 1:16 pm
    1
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    20

    in my experience with this system, back office not terrible, but it was not compatible with just ANY android tablet, we attempted to sync the device with an Android and while the device was ” compatible” it would Not connect to the Bluetooth rendering the android tablet we had available NOT COMPATIBLE, we were told(from the 24/7 help line) we needed a different type of android tablet preferably a Samsung, or a IOS (Apple) device.

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  10. Reply
    jake July 23, 2017 at 7:53 am
    0.5
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    10

    This is awful. Please READ THE WHOLE REVIEW. Beware that anyone giving this ELD more than 1 star probably works for the manufacturer. It changes from off duty to driving at will during the night while you are sleeping and parked. It is difficult to use and if you aren’t really good at technology stuff you will stay in violation a lot. IF Every single step (and there are many) isn’t done to perfection it will put you in violation. I consider myself decent at tech but I have had to take extra 30 minute and 10 hour breaks because the clocks are not synced. If you are off duty and release your brakes for any reason it will put you on duty as soon as you release them. You are put on duty the moment you log in or move even an inch. If you call them for help they just hurry to get you off the phone by making you feel stupid, and tell you to call your company. I know this is a long review but if you are a company is considering this device SHOW THE DECISION MAKERS THIS REVIEW…IT IS THE ABSOLUTE TRUTH.

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  11. Reply
    Janet August 13, 2017 at 5:04 pm

    My first week using it… Not a fan!
    * Driver should have access to make changes to all fields except the drive line. This currently is done by management when notified.
    *Driver approval / Confirmation a log change took place does not exist. Management can change anything and driver wouldn’t know it.
    *When sleeper status is selected it logs off duty instead making it a challenge to take advantage of an 8/2 split. Driver must again contact management to change it. Management is NOT available nights and weekends unless a serious problem exists.

  12. Reply
    Anonymous September 14, 2017 at 2:49 pm
    0.5
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    10

    Before you take a job with any Trucking Company using JJ Keller I suggest you download the administrative manual. This will tell you all the ways big brother is watching. Personally I have no problem with that however the application is defective. There are many problems that will put you into violation for DOT compliance. Unfortunately companies now don’t actually know their drivers all they see is a bunch of data on an Encompass screen to judge their drivers ability. I urge you to ask any driver that’s had experience with this system and they will all tell you it is garbage. It is almost impossible to be 100% compliant with this application. Companies reading this review if you want to alienate and piss off your drivers this is the way to go .Personally this application has cost me over $1,000 in two years in performance bonus. Company and drivers beware this application needs a lot of fixing it is not reliable. Call your boss at 3:30 in the morning to fix your log . Then when it’s time for a raise what do you think they will remember? Qualcomm is Superior in every way.

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  13. Reply
    Dwight September 22, 2017 at 1:46 pm

    don’t waste your time or money! we got rid of this and went with teletrac

  14. Reply
    John S. October 17, 2017 at 8:38 pm
    0.5
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    10

    I’ve just started using the jjk eld, so far its the biggest POS. Dang thing keeps running my battery dead within 3 hrs, the app keeps locking up to the point I have to turn the phone off, Bluetooth will not stay connected while I’m driving. The best thing I can say about it is
    “it’s CHEAP for a reason”.
    JJK customer service makes me feel like it’s a big inconvenience when I call to get all these problems figured out!!!

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  15. Reply
    Quincy November 6, 2017 at 1:45 pm
    1
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    20

    Let me start by saying our company has been using JJ Keller Encompass for more than 2 years. If this rating was broken down into different categories, in some areas they would receive 5 stars, and other areas only 1 star. For our company, the entire setup and installing process was relatively easy. I don’t like the fact that when you first logon to the device, the status starts out in on duty not driving mode first. Why is that, since my last change of duty status was off duty. I discovered later, (DOT Inspection) that JJ Keller wasn’t completely in compliance. In the e-log app, it didn’t display our company’s name, address, or any of that information. The e-log as of right now can’t email or fax your logs to the DOT officer. It doesn’t have the ability to sign your log, and even in a DOT inspection, you don’t have the ability to display any of your DVIR to the DOT officer. But that’s not why I gave JJ Keller the 1 star. I gave them the 1 star because some of their locations for the city was incorrect. Incorrect to the point of a city being 85 miles away from your actual located city, and to the point of being off by 324 miles away from the actual city you’re located in. Long story short, it’s been 3 months since this has been reported to JJ Keller, and still hasn’t been corrected. To make matters worst, remember, I been doing e-logs with JJ Keller for 2 years and 2 years ago, those locations were correct and accurate. Since JJ Keller uses 3rd party map source, that makes JJ Keller the middleman. I’ve asked JJ Keller all the right questions when it comes to accountability for the 3rd party map source being incorrect, but I’m told the same thing each month that we’ve submitted all the info to the map source and nothing yet. When you talk about being in compliance, incorrect locations isn’t being in compliance. So honestly, I really do like JJ Keller Encompass and all the features that it has to offer, and our company has the full package, (expensive). But an incorrect city location is a serious problem! JJ Keller will not question their 3rd party map source as to why were these locations correct at one time, then somehow became incorrect. JJ Keller’s response was, they were more concerned about it being corrected, rather than how it became incorrect. JJ Keller’s protocol to address issues like this one in particular, is they run the data, identify the problem, submit to the info to the 3rd party map source, and those updates are done monthly. It’s been 3 months and still not corrected, is why JJ Keller is receiving a 1 star. JJ Keller WILL NOT hold their 3rd party map source accountable as to why this happened in the first place. JJ Keller’s response was, lets focus on getting it corrected, rather than question their 3rd party map source as to how did this happen? So I guess in my commercial vehicle, if I constantly keep losing air in my tire, JJ Keller’s analogy to my air leak would be, lets just focus on putting air in the tire, rather than finding out what’s causing the leak. In my opinion, JJ Keller Encompass is still in the testing phases when it comes to compliances with ELDs.

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  16. Reply
    Herb Webber December 12, 2017 at 3:12 pm

    their elog sucks training sucks, customer support really sucks, left a voice mail 4 days ago after being on hold for 20 min. and still no reply. if I could post a neg. I would

  17. Reply
    Herb Webber December 12, 2017 at 3:27 pm

    all the money jjkeller made over the years with log books and trying to help the system. reinvestment in quality vs. quantity would make sense. They were truly hoping the paper logs would stick, so in my opinion they are throwing a hissy fit. and blind sided by reality.

  18. Reply
    Tom December 13, 2017 at 3:05 pm
    1.5
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    30

    Our company used their beta program for 2 years, and recently switched to ELD compliant system. Very dissatisfied by it. Needs more firmware improvement. Driver must pay attention or a 2 minute move at the truckstop will log at many more minutes if not switched to a different duty status.

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  19. Reply
    Makala T December 13, 2017 at 6:10 pm

    The product worked just fine until we made the switch and updated the software to be ELD compliant. Now, none of the devices are working, the drivers themselves find it much more difficult to make sense of now. I could accept that this is a new change for their software and there are bugs but I have tried twice a day for a week to get a hold of somebody in support through voicemails and emails and nobody at their company seems interested in responding to their customers. The system does NOT work at all, and frankly I am worried that come Monday my drivers will have no way of being compliant.

  20. Reply
    Will Atchley December 19, 2017 at 12:37 pm

    I haven’t even been using it a day and I already hate it. our company bought this junk for two trucks. I don’t know how the people at JJ Keller sleep at night ripping people off like they do. I installed the supposed ELD in the truck yesterday evening. After I left the note pad (or what ever you call it) showed up, so I installed it this morning (NO mounting hardware at all) (No cigarette lighter connecter, but it has a freaking 120 plug-in adapter). the note pad keeps freezing up and not doing anything. I have to force a restart, then it’ll work till I lay it down for a few minutes then it’s back to square one again. Something (ELD or note pad) wont let me go off duty unless I logout. And too many other problems to want to add here. All I can say to anybody thinking about buying this system is DONT!!!

  21. Reply
    Randy December 20, 2017 at 6:55 pm
    0.5
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    10

    JJ Keller is junk. It logs you on duty when YOU log on the device to the main app. If it can’t find your location and you go to SB. When you wake up and the piece of junk wants the location it places you on duty and illegally logs you, changing the log YOU put in. No drive line option. So when you take your half hour break you have to take at least 37 minutes because it goes back at least that when it puts you on drive. Get the Keep Trucking or Big Road app. You will thank yourself later. And oh yeah you better have a hotspot enabled phone for this junk…

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  22. Reply
    Christopher Melon December 28, 2017 at 6:45 pm

    The worse thing my company bought I never in my 14 years of driving had a log book violation and since this system came along I can’t stay in law I’m always in violation I log off after work turn the tablet off wake up the next day with no hours of service I keep my keep on trucking app on my phone it’s way better then JJ Keller every driver in our fleet has the same problems

  23. Reply
    Brian L King January 4, 2018 at 9:16 pm

    Does not work crap

  24. Reply
    Moglar January 8, 2018 at 12:26 pm
    0.5
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    10

    Horrible customer service. I mean really really bad! Shoved on hold for literally an hour then put on hold then hung up on. Happens more than once. Their software is constantly having issues which causes problems on the road! JJKeller always has an excuse and routinely blames it on patches, bugs etc.

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  25. Reply
    Neil January 11, 2018 at 12:28 pm
    0.5
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    10

    Encompass software design is not for driver convenience, it is made for a fleet managers.
    Its default setting trying to manage me are a nuisance!

    If you are looking for a device to manage yourself it’s OK.

    IF you are looking for a simple to use ELD to log what you are doing on the road DO NOT buy JJ Keller encompass you will hate it.

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  26. Reply
    Butch Cargile January 12, 2018 at 9:24 am

    This system is truly a nightmare. Lost first driver in less than 2 weeks bc of this system. More pins/usernames/ and a difficult format to check. Will be going elsewhere as soon as I can replace this.

  27. Reply
    Randy January 16, 2018 at 9:10 am
    0.5
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    10

    I am a super trucker now! JJ Kellers system claims I drove over 300,000 miles in one day. That’s the only funny part of my experience with this company. Not a day has gone by where it hasn’t failed.

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  28. Reply
    Ed January 22, 2018 at 7:04 pm
    0.5
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    10

    I’ve been trying off and on for 7 weeks to get this system set up. It’s very complicated, little to zero support. I want my money back.

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  29. Reply
    greg January 29, 2018 at 12:13 pm
    0.5
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    10

    verry poor do not wast you money we are running 5 trucks all 5 are having problems from firmware updates to leaving you on driving mode while parked good luck trying to get a hold of customer service the wait is about 45 min we are looking for new eld company asap also you will drive 600 mile the eld only records 200 mile so many problem to list

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  30. Reply
    Laura January 29, 2018 at 4:24 pm
    0.5
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    10

    Very poor software and does not do what its supposed to do. When a driver takes a 30 minute break, it will come back on duty but not put the driver into drive time. It has also told my drivers they had more drive time hours than they really do. Absolutely horrible and a waste of money. They also say they have 24/7 and I waited on old 40 minutes and never spoke to anyone. Spend the money and get a good device. WE have had to reset the ELD device several times and days it will work fine and others not so much. More problems than I could possibly imagine.

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  31. Reply
    Nathan January 30, 2018 at 3:05 pm
    0.5
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    10

    junk, garbage, crap. Cant logoff, times are wrong, cant submit, randomly logoffs. get something else

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  32. Reply
    Steve February 1, 2018 at 10:59 am
    0.5
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    10

    We purchased this program for a small fleet and have had nothing but trouble with it since. There has not been a day go by that I haven’t had to fix at least one problem. The device will quit logging driving time and locations and the driver will not realize it until he/she has driven for a few hundred miles. We have one device that has not registered anything since Jan 11th even though the tablet is functioning and connected. He will have a full days logs in the device when he arrives at his destination and when he submits them it will show that he is about 400 miles away from location and delete the grid. The average wait time for tech support has increased to over an hour. On the Encompass side, I am receiving more and more error messages while trying to correct logs. When we first started back in July 2017, it seemed like a very reliable system but has gone down hill since the mandate took effect. Very discouraged with this system and are currently looking for other options.

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  33. Reply
    Brent February 7, 2018 at 11:18 am

    Absolutely the worst , DO NOT , I REPEAT , DO NOT use these guys , We have had this solution going on 4 years , we figured in the beginning there would be bugs that they would work out but they never have in fact it has gotten much much worse! The Encompass side of reports is good however for the ELD side, it stinks . We are randomly unable to view pre-trip and post-trip write ups, when it does work it can take as long as 5 minutes to log into one write up and then after you make the correction the next day it will be back uncorrected . So the DVIR side is completely useless , as for the driver log side? Its just as bad you will spend easily 15 to 30 minutes a driver per day updating and correcting logs that do not record correctly. This is not a new problem these problems have gone on for years . I have called them so many times I have a better relationship with them then my own mother! Would like to point out we have this solution in 10 vehicles in our fleet so I feel pretty well versed in their deficiencies

  34. Reply
    SMALL FLEET February 14, 2018 at 2:21 pm
    0.5
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    10

    Tried to make them work. Couldn’t do it. We had them for a small fleet and decided to switch providers when we had Bluetooth issues, miles issues, unassigned issues, and the list goes on. It seems like they report another issues and upgrade release every week.

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  35. Reply
    Smaller fleet February 28, 2018 at 2:30 pm
    1
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    20

    It started out great. We thought it was going to work for our type of business. Unfortunately, we have been plagued by non connectivity issues. It would log you out after logging in and start driving down the road. Fuel entries would not match up with trucks if they showed up at all. Just to name a few. Tech reps never got back to you on issues. So we are still dealing with multiple issues.

    Like I said started out it was great. But as we got to compliance date it got worse and afterwords it has been barely usable. Maybe once they fix all the bugs and get back to their customers would I recommend it.

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  36. Reply
    Big M March 2, 2018 at 10:34 am

    This is my first go around with Encompass. The system itself is clunky and not user friendly. The ELD aspect is atrocious. It doesn’t matter if we use a Keller tablet or a Samsung, there are connectivity issues, incorrect reporting, logoffs, the list is extensive and the problems are constant. Recognizing that driver skill sets regarding technology vary widely, a system such as this shouldn’t be such a headache for both the drivers to use and for me to have to fix. I have a collection of used tablets in my office that would make Best Buy jealous and they all had issues with Encompass. My IT department checked all of them and the tablets function fine, the problem is Encompass. We have 24 trucks and are paying over a grand a month for this entire system and it is a total waste of money. The DOT regards paper logs as an attempt to subvert the law but this system leaves you no choice but to keep them on hand and in the trucks because you never know when the tablets are going to stop functioning. So you enter a paper log and two days later the system uploads the digital data and now you have multiple entries for the same day, and the only explanation you can give (And the system requires one) is “Tablet Failure” and after a while that just starts to look suspicious when you use it so frequently. I am actively shopping for a new system and will avoid JJ Keller like the plague once this mess is handled.

  37. Reply
    HEAVY D 1 March 2, 2018 at 10:39 am

    I think JJK needs to put a satellite up and stop with cellular stop putting the money in pockets and put it in technology
    this thing is JUNK !!!

  38. Reply
    Sebastian March 20, 2018 at 11:51 am
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    20

    If you are thinking about buying this garbage save your money and spend it on something that will actually work for your company. I personally purchased 7 units from JJ Keller complete with their rugged tablets to the tune of @$830 per truck and it’s been one problem after the other. Number one issue with their Jacs rugged tablets is that the charging cable for the tablet vibrates it’s way out of the charging port leaving our drivers with dead tablets. It’s pretty ridiculous that a driver has to tie a string to the charging cable just to keep the $500 plus dollar tablet charged. The tablets come with only one application (JJ Keller mobile) nothing else, you can’t download apps like navigation or weather apps or anything else without unlocking the table which requires you contact JJ KELLER to unlock the tablets but you have to terminate the monthly service and purchase your own plans to have full access to your tablets. Well enough about this $500 paper weights and now on to JJ KELLER mobile app, in the beginning everything was work properly until the updates came and it was down hill from there. Drivers couldn’t log into their tablets ( user not authenticated ) Leaving my drivers to switch to paper logs. Drivers report all sorts of issues with cell signal, not being able to see how many hours available, log not switching from on duty to driving and the list goes on and on. I tried working with JJ Keller and I informed them of all the issues we were having, they assured me that the next update would correct all these issues. I told them that unless these issues were corrected i was going to return all equipment back and they assured me i could get a full refund. I have moved on to a different system that actually does what it’s supposed to do with not one single issue and now that i am contacting JJ Keller about returning everything they inform me that i can only return the log books but not the expensive tablets? What a joke this company has become, i hope that my experience helps anyone out there looking to purchase this product.

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  39. Reply
    Bryan March 22, 2018 at 10:35 am
    0.5
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    10

    Complete garbage! They absolutely suck and shouldn’t be in business!

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  40. Reply
    HEAVY D 1 March 23, 2018 at 1:07 pm

    David
    We have had this S___ for a year now JJ Keller has no good answer never can help nothing works it will log you in when you are logged out then log you out when you are in put sleeper berth when you are at well site waiting and we do not have a sleeper berth nice ticket for that and they are dumb enough to tell us use paper so that’s 2 log books somehow that sounds illegal
    JJ Keller should put up a satellite cell is nit working

  41. Reply
    Bam Bam March 25, 2018 at 9:53 am
    1.5
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    30

    Clock says I have 3 minutes before I have to take break and then says I’m in violation for being over. Takes a minute to come out of driving mode and when I do get on break it says I’m negative 2 to 5 minutes into break and will force me to wait those extra minutes before the break ends. Fleet vehicle and the other drivers report same problems, I foresee a class action lawsuit in J.J. Kellers future

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  42. Reply
    Steve March 26, 2018 at 9:18 am
    0.5
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    10

    Terrible app for buses.

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  43. Reply
    Andy Gates March 28, 2018 at 7:42 am
    1
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    20

    Terrible app for everything. Very unreliable poor software. Lots of bugs.

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  44. Reply
    Anonymous March 29, 2018 at 8:33 am
    0.5
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    10

    I don’t think JJ Keller had any idea what they were getting into. Poor customer service. Hours on hold waiting to speak with someone that had no idea how to fix issues. Days waiting for answers. Devices that don’t work. Terrible purchase.

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  45. Reply
    Ismael Gutierrez March 30, 2018 at 2:25 pm
    4
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    80

    Very easy to install 45 minutes on two of my buses and excellent service prices if you need help they will be there to help you no waiting and waiting jjkeller #1

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  46. Reply
    Matt Olson April 4, 2018 at 12:31 am
    1
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    20

    These things are worthless and the customer service sucks. They do not know the rules and you’ll get different answers from different people

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  47. Reply
    Tas April 4, 2018 at 3:08 am
    0.5
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    10

    Complete junk no instructions how to use very confusing to use

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  48. Reply
    Unhappy jjkeller user April 6, 2018 at 5:37 pm

    ELD version doesn’t always switch from driving to on duty not driving and also multiple locations missing.Time to send this company packing save your money find another elog vendor

  49. Reply
    Sharon Tominovich April 8, 2018 at 8:06 pm
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    20

    On hold for almost 4 hours for a mobile support issue ….new customer. Sorry i got involved with this application. Second time i have waited an unacceptable amount of time. I am a busines owner and needed to get driver set up on an iPhone. Android was much easier

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  50. Reply
    Juan Urbina April 25, 2018 at 8:13 pm

    This Elog device is the most unreliable when it comes to being user friendly and when having to drive as a team. Additionally, when you call JJ Keller’s support and waiting for long periods of time only to not have them be able to help with the situation.

  51. Reply
    ALMEMTZ April 26, 2018 at 2:45 pm
    0.5
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    10

    TECH SUPPORT IS THE WORSE NO ONE NOT EVEN MANAGEMENT KNOWS WHAT THE PUCK THEY ARE DOING, SO MANY GLITCHES , THAT THEY ARE ALWAYS WORKING ON, IN THE MEANTIME YOU PUT IN MORE WORK TO MANUALLY DO WHAT YOU ARE PAYING THEM FOR EX: GENERATE YOUR IFTA REPORTS, BRACE YOURSELF AND CALL SEVERAL TIMES ABOUT THE SAME ISSUE AS EACH PERSON YOU TALK TO WILL TELL YOU SOMETHING COMPLETELY DIFFERENT

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  52. Reply
    Lorena Daniels April 28, 2018 at 5:57 pm
    0.5
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    10

    It’s extremely disheartening when the company that is supposed to be the industry standard for log books and other literature is so far and removed from designing a comprehensive easy to use elog system. It’s counterintuitive it does not have a straightforward function. You should be able to plug in the town you’re loading in and the bill of lading number. Still to this date I can’t figure out how to make this show me off duty for my half-hour break. It keeps wanting me to put in a town and remain on on-duty not driving status. The system is glitchy, continually crashes I don’t have anything good to say about this thing..

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  53. Reply
    LindTran May 29, 2018 at 4:59 pm

    Total garbage can’t get a costumer service person to fix went to level 2 they can’t fix it has been 21 days since I first contacted them and still not fixed I told them today I’m done give me my money back and we will be done waiting to hear from them

  54. Reply
    Steve May 30, 2018 at 8:15 pm

    I drive around Washington DC. Not in Washington DC. Log keeps showing miles driven in Washington DC. It has been 3 years with the same problem. They say you can just delete the dc miles. Now they say that the government is messing with the satellites by the base. They can’t and don’t provide what they advertise.

  55. Reply
    Andrew June 13, 2018 at 9:25 am

    This ELD doesn’t even disserve a star. It crashes all the time. Leaves you on “driving” when away from the truck. Will even put you on “driving” at 12am when you aren’t even connected to the truck.

  56. Reply
    Gail June 23, 2018 at 6:20 am

    Hideous product. The DOT should pull away their ability to run an ELD. It switched me from off duty to on duty during my 10 hour break while I slept and, by itself, flipped back to off duty. Now I have to do an extra five hours. This is the 4th time in a month

  57. Reply
    D.M. Young June 24, 2018 at 8:58 am
    1
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    20

    Dissapointed!
    If your company has more than 50 trucks, then be prepared to hire someone to have at your office to constantly work to keep everyone DOT compliant. Since we launched Encompass, we’ve had to create a position internally to deal with all the headaches.

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  58. Reply
    Monster June 27, 2018 at 8:14 am

    If you are a New York resident and want to use JJ Keller ifta and hut program. Stay away! These programs don’t separate the miles properly! It has a place where a place where you put loaded in empty and in the program to bring up a report it says empty miles and it’s zero in the state of New York you have to separate your empty miles from your loaded miles I called several times and complained about it the last time I called they told me we’re not going to do anything about it even if it’s in the program and shows your empty miles they told me I had to go back and every load and enter it myself very very very disappointed in this if I would have known this before I would have stayed away from JJ Keller the program is totally useless for the people who live in New York state cuz we get a refund for the empty miles!

  59. Reply
    Monster June 27, 2018 at 8:17 am

    Also I would have to agree with all the other reviewers above or below!

  60. Reply
    Sam beaver June 30, 2018 at 8:39 am
    1.5
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    30

    SYSTEM IS JUNK CAN NOT CONNECT AND SHUTS OFF ALL THE TIME?

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