KeepTruckin ELD

9 Total Score
Easy to use, affordably priced, with lots of features

KeepTruckin provides a user-friendly ELD with lots of features, at a very attractive price point

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Up Front Cost Monthly Cost 3-year Total Cost
$0 $20* $720

*Plus an estimated $15 per month phone/tablet data plan.

BUY NOW
Stuck in a contract? KeepTruckin is offering up to $200 back per ELD and free dash cams if you switch


PROS:
  • Low cost
  • User friendly
  • Easy to install
  • More advanced features than most other BYODs

CONS:
  • Smaller fleets pay for the first year up front


KeepTruckin provides a slick, modern, user-friendly app for drivers to record their logs. When paired with the KeepTruckin ELD device and connected to the vehicle, it becomes one of the easiest and most affordable ELDs on the market.

The app is free for download from the Apple App Store or Google Play Store (where it receives very good user reviews). To make it into a compliant ELD all you need is the device that plugs into your vehicle’s diagnostic port. There’s no up front cost for the device, you simply pay KeepTruckin a monthly service fee, which includes the hardware. The basic service plan is $20/month and includes logs, DVIR, messaging, and some basic fleet management tools. Adding IFTA reporting and some “coming-soon” advanced features brings the cost up to $30/month, but not all fleets will find this necessary. If you plan to provide a phone or tablet to your drivers, then you should also budget around $15/mo for a cellular data plan. So you you’re looking at $35 or less per month, with no up front costs other than maybe mounting hardware for the display. That is one of the more affordable price tags you’ll find in the industry right now.

The KeepTruckin app itself is a pleasure to use. It’s very simple and intuitive, and has some convenient features that many other systems have missed. For example, there is a simple view of all “recap” hours that will be gained over the next 7 days. It also has the easiest method for driver log editing of any system we’ve seen. There is a convenient “DOT Inspection Mode” for showing log history to enforcement officers, and logs can be emailed or faxed right from the app. Other standard features like DVIR and two-way messaging are also available. While there is no built in navigation, a 3rd party app could be run alongside KeepTruckin for this purpose. Drivers can also take photos of paperwork, accident damage, or anything else and send in the images through the app.

The back office system is similarly modern and easy to use. It includes all the standard features like GPS locations, messaging, and an overview of HOS compliance. There are some basic Hours of Service and DVIR reports included, but more advanced reporting is part of the higher level service plan ($10 extra per month). Office personnel can view driver logs, and easily make suggested corrections, but the driver will need to approve the changes before they take effect.

Like most simple BYOD providers, KeepTruckin provides these basic features and a way to be ELD complaint without breaking the bank. However, unlike many of their BYOD competitors, they have been aggressively adding more advanced telematics features that bring them close to on-par with much more expensive systems. Engine diagnostics, fuel monitoring, idling reports, tampering alerts, driver safety scorecards, and geofencing are among the recently released features. Simple integrations with major TMS providers (TMW, McCleod, etc) are already available, and will be enhanced over time. With all these new features, KeepTruckin enjoys a fairly unique position as a simple, affordable device that can compete with the capabilities of the larger, pricier vendors. Very few other devices at this price point can boast such a rich feature list.

KeepTruckin has also set itself apart by being one of the first to actually achieve complete compliance with the ELD Mandate. Most other devices reviewed on this site are technically still only AOBRDs until they update their software to fully meet the new ELD standards. While all the major vendors will certainly reach full compliance before the mandate’s due date, it is worth noting that KeepTruckin is already at that point. Some of the other self-certified devices on the FMCSA’s list are of dubious quality and compliance, but KeepTruckin seems to have designed their system from the beginning to meet mandate requirements.

In short, KeepTruckin is a very attractive option, especially for fleets looking for low cost and an easy install. The system is simple to use for drivers and office staff, and the list of advanced features is a step above most of the competition. For our money, KeepTruckin is the premier low-cost ELD on the market right now.

BUY NOW
Stuck in a contract? KeepTruckin is offering up to $200 back per ELD and free dash cams if you switch

Click to see Specifications

Specification

Display Device

Type: BYOD (Bring your own device)

OS: Android and iOS

Features

DVIR

Two-way messaging

Engine Info (MPGs, faults, etc)

IFTA

Document Scanning

Price per unit

Up-front cost: 0

Monthly cost: 20

3-year Total Cost: 720

General

Transmits logs to DOT via: Telematics (Email / Web Services)

Vendor: KeepTruckin

Featured: 5

Tags:

101 Comments
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  1. Reply
    Aaron April 13, 2017 at 7:53 am
    4
    Add your rating
    80

    Only reason they didn’t receive 5 stars is the bluetooth connectivity (which is to be a hardwire in a month). The device does nto auto reconnect when in range, making it not a great answer for a fleet when your managing drivers leaving at all hours of the night. Not phone to be on my end of the phone.

    Easy to use, does indeed lack some of the bells and whistles you can get other places. Price is not as cheap as you originally think as you must supply the device with the data plan as well. However, I believe they are adding cellular service to the next version for an additional $10.

    Good company looking to become more robust as they are growing.

    Helpful(28) Unhelpful(42)You have already voted this
    • Reply
      Anonymous April 11, 2018 at 1:51 pm

      I already pay for the eld and we no receive yet. They say was delivered Friday but we no haven’t No one response Keep waiting call every day and keep waiting for response. Very bad experience. They answer for sale but no answer for resolve my problem!!!

  2. Reply
    JD April 20, 2017 at 8:30 am

    Bluetooth trouble, hard to reconnect

  3. Reply
    MK May 17, 2017 at 8:16 am
    2
    Add your rating
    40

    Agreed, Bluetooth seems to be a weak link. Only works intermittently on an older Samsung S6, but seems to work fine on an iPhone 7+. Might work for a day or 2, but intermittently starts and stops recording drive mode.

    Technical support has been focused on ‘reset the ELD and everything is fine’ mode, but after a couple of months of fighting with it, we might be getting to the correct support level. The support teams have been pleasant to deal with, just not yet gotten to the core issue.

    Helpful(31) Unhelpful(7)You have already voted this
  4. Reply
    patrick baskin May 31, 2017 at 4:59 pm
    5
    Add your rating
    100

    I was using the free keep trucking app for long time and then bought ELD. it is good switch. i don’t have the bluetooth problems on my android phone.

    Helpful(18) Unhelpful(14)You have already voted this
    • Reply
      ADKA TRANSPORTATION March 11, 2018 at 10:05 am

      My husband has had nothing but trouble because of the ELD losing connection with his Android bluetooth connection and it switches him from Driving Personal Conveyance to On Duty Driving which messes up his HOS and KeepTruckin says I (as Admin) nor they can change it. Today, he was driving our pickup truck without the trailer to put flyers around because we’re hiring more drivers and it switched on for 1 min 30 sec which starts his 70 hour week TODAY instead of TOMORROW! WE ARE LOOKING FOR AN NEW ELD!

      • Reply
        Ray W March 30, 2018 at 10:41 am

        I have also had much problems with the Personal Conveyance mode. No rhyme or reason why it changes or does not stay in Personal Conveyance mode. Tried calling “Tech Help” twice, got the standard you must be doing something wrong answers. The start up time is not 30 seconds like they say – try 5 to 7 minutes. If the battery on your phone dies you are SOL there to. May work well if you never turn your truck off but the way we work it is nothing but a pain.

    • Reply
      KeepTruckin February 6, 2018 at 10:25 am

      Thanks for sharing the review!

  5. Reply
    David M June 2, 2017 at 7:56 am
    1
    Add your rating
    20

    Good product, bad company policies. They offer monthly contracts to large companies, but only offer annual contracts to smaller companies and owner operators. You have to pay the whole year in advance and there are NO REFUNDS.

    Helpful(84) Unhelpful(21)You have already voted this
    • Reply
      Raoner May 31, 2018 at 9:03 am

      I use Apollo ELD and up to know they have been great I have a contract which I pay monthly , customer service is a plus they are based out of miami and the solution has been solid up to know.

    • Reply
      JC March 6, 2018 at 1:17 pm

      what is considered a small company, what size fleet?

      • Reply
        Anonymous June 12, 2018 at 1:24 pm

        30

    • Reply
      Anonymous December 20, 2017 at 2:13 pm

      You can also get the Keep Truckin ELD through Comdata, you do not have to pay for the year up front if you go through them.

      • Reply
        AB January 20, 2018 at 8:13 pm

        that’s correct I love the device the best in the market.

  6. Reply
    Jim Messina June 13, 2017 at 1:25 pm
    5
    Add your rating
    100

    these guys have figured it out. i bought the transflows device from loves. couldnt even start it. this is definitely hte best device out there. no bluetooht problems for me.

    Helpful(13) Unhelpful(6)You have already voted this
  7. Reply
    Rob June 30, 2017 at 5:14 am
    5
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    100

    I started using their app and quickly understood why e-log apps are a thing of beauty. Everything is automatic and my boss loves the fact that he can check my logs simply by logging into a dashboard rather than having to wait for me to send it to him. After a couple of months of using the free app I have now subscribed to their ELD and the best part is that it tells me when my vehicle needs a check.

    Helpful(18) Unhelpful(16)You have already voted this
  8. Reply
    oleg July 13, 2017 at 8:59 pm
    5
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    100

    They just added USB connection. Now we can do bluetooth or USB. I love this one. So easy to use. Have 7 drivers on it now. going to be 30 by end of year. best prodcut for small carriers.

    Helpful(30) Unhelpful(9)You have already voted this
  9. Reply
    mike bell July 20, 2017 at 3:02 am
    5
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    100

    I tried a few of the elds. the 50 and the transflo. both have connection issues. bt works fine for me with kt but now got usb to if that stops. best of the 3.

    Helpful(7) Unhelpful(5)You have already voted this
  10. Reply
    Vinod Singh July 24, 2017 at 2:45 am
    5
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    100

    Just got it. Like it so far.

    Helpful(4) Unhelpful(7)You have already voted this
  11. Reply
    Brian Gunter August 8, 2017 at 7:20 am
    0.5
    Add your rating
    10

    Been using almost a year, everything was working fine, then all of the sudden they quit working. Losing connectivity to the phones intermittently or not connecting at all. Been dealing with customer service for over a month and still nothing resolved, their solution is to switch from IOS devices to Android devices and maybe they will work. Not happy at all and would highly recommend looking elsewhere for a better, more reliable device.

    Helpful(36) Unhelpful(9)You have already voted this
    • Reply
      ADKA TRANSPORTATION March 11, 2018 at 10:14 am

      Switching to Android won’t help. My husband has a new Android phone & it can’t keep the bluetooth connection. He has a Hot Shot pickup, so any time he’s off duty, personal conveyance and loses the connection — it switches him to On Duty Driving and messes up his HOS. I’ve been on the phone with customer service for more hours than I can count and they say we can’t correct the ERRONEOUS “On Duty Driving Status” back to Off Duty Personal Conveyance — even when it clearly shows that he was off duty prior and after the 1 – 3 minute “On Duty”. Driving us crazy — Looking for a new ELD.

    • Reply
      Anonymous January 13, 2018 at 4:15 am

      I had same issue their customer service is lacking bad… the guy even chuckled and told me no refunds after I paid for a whole year for 3 trucks
      I would advise anyone to go with a company that doesn’t charge upfront like they do… I went with trans flo

  12. Reply
    trevor September 5, 2017 at 11:24 pm
    5
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    100

    It works well for me

    Helpful(8) Unhelpful(9)You have already voted this
  13. Reply
    Howard Daschofsky September 9, 2017 at 5:20 pm
    0.5
    Add your rating
    10

    Was told that with the cable plugged into the tablet or phone it would charge it but it will not charge tablet now support tells me there is a problem and they’re working on trying to fix it so now I’m stuck with a tablet that I have to charge my hand

    Helpful(10) Unhelpful(4)You have already voted this
  14. Reply
    Northern Transportation September 14, 2017 at 11:13 am
    4.5
    Add your rating
    90

    Keep Truckin’ is an excellent low cost ELD solution for Owner Operators or small fleet companies. I like the breadcrumb trail so I can see where my truck is (I’m not the driver) and work through routing issues. They’ve added IFTA reporting and the ability to upload your fuel records, although a bit cumbersome, it works well once you’ve got it figured out. Driver needs an up to date smart phone or tablet and will need a small amount of time to get familiar with the app and how it works. The Dashboard and reporting has been very helpful. It’s particularly nice to see the fault codes as they are thrown so we know what maintenance we’re in for when we roll home. Their customer service is excellent. They are quick to respond and provide answers. I can’t imagine using anything else. And I think my drivers like it too! Ability to log personal conveyance and yard moves when necessary and installation in the truck is a breeze!

    Helpful(20) Unhelpful(4)You have already voted this
  15. Reply
    Chris September 14, 2017 at 4:26 pm
    5
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    100

    Best BYOD ELD out there. I’ve tested a lot and they are by far the best one I have used. Support is great. Love the product and I would recommend it to anyone.

    Helpful(11) Unhelpful(5)You have already voted this
  16. Reply
    Bronn Walter September 20, 2017 at 1:10 pm
    5
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    100

    USB works fine ! No connectivity issues that the others have mentioned . Great support team !
    Even though we have to pay upfront , its still cheaper than the others !

    Helpful(8) Unhelpful(2)You have already voted this
    • Reply
      Dan December 14, 2017 at 11:38 am

      When you plug in your tablet/phone into the device does it charge the phone as well?

  17. Reply
    Sid M September 27, 2017 at 6:27 pm

    Once we give our phone to the officer for the inspection, would they be able to exit the app and open phone calls and messages in their cruiser?

    • Reply
      Saratoga Express February 6, 2018 at 1:15 pm

      No. When you set the phone/device to view logs by a LEO, you lock it with a password that you set. It will not exit the logs viewer without the password.

  18. Reply
    Corey Watson October 5, 2017 at 9:13 am
    0.5
    Add your rating
    10

    This is a total scam. Do not do business this company. They will lock you into a contract without your permission or knowledge. Their equipment is subpar at best and customer service is non-existent.

    Helpful(21) Unhelpful(18)You have already voted this
    • Reply
      Janet December 29, 2017 at 6:45 pm

      Are there any reliable ELD providers who don’t lock you in a contract? I’ve had great customer service, even after-hours

  19. Reply
    Jeanie October 11, 2017 at 12:17 pm

    Corey,
    It does state it is for a year, did you get locked into more than one? Who did you deal with at KT.

  20. Reply
    Teddy October 12, 2017 at 12:56 pm
    2.5
    Add your rating
    50

    Tested these guys few months ago, nice interface but support was not great. They were rude, with so many options out there this was not the company for us.

    good product though

    Helpful(9) Unhelpful(2)You have already voted this
  21. Reply
    Lynn October 17, 2017 at 3:10 pm
    4.5
    Add your rating
    90

    Been using KT for several months. Very user friendly and customer support has been outstanding each and every time I have called or emailed. Just ordered 7 more.

    Helpful(1) Unhelpful(4)You have already voted this
  22. Reply
    JD October 26, 2017 at 1:13 pm
    2.5
    Add your rating
    50

    easy to use but has a poor bluetooth connectivity.

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  23. Reply
    Wesley November 1, 2017 at 10:28 am

    We have AORDs now that don’t really suit our needs so we have been researching ELDs. KeepTrucking may be a fine option but it has proven difficult to get past the “Hard Sell” and get answers to our questions.

  24. Reply
    Anonymous November 2, 2017 at 10:51 am

    Is the pricing in USD? I am a Canadian company and curious

    • Reply
      ELD Ratings November 2, 2017 at 11:11 am

      Our estimated costs here are in USD. You’d want to contact KeepTruckin directly to get an official quote from them for your business. Thanks!

  25. Reply
    Boris November 11, 2017 at 2:21 am

    It’s ELD and can’t be used as AOBRD. Tested it myself and confirmed with customer support.

  26. Reply
    Julie November 20, 2017 at 10:33 am
    0.5
    Add your rating
    10

    If I could give them zero stars, I would. Their customer service is non-existent! After 2 weeks of me emailing them and being promised a demo, it never happened (and no “Product Specialist” would even call me.). Every time I emailed them, “Claire” responded back to me calling me “Ray”. Her email responses always seemed canned and failed to answer detailed questions that I would ask. I went with another company that offers the same service at the comparable price. Shame on keeptruckin to have such poor customer service.

    Helpful(15) Unhelpful(1)You have already voted this
    • Reply
      Jess November 20, 2017 at 8:15 pm

      Julie…what did you choose? I’ve researched almost 20 ELD offerings over the last two months, looked at lots of demo’s, compared pricing…. I believe I’m more confused and frustrated than when I first became a teenager… Lol

  27. Reply
    Robert Johnson November 20, 2017 at 5:12 pm
    0.5
    Add your rating
    10

    DON’T BUY THIS DEVICE!!!! I AM WARNING YOU. There customer service is bad and device has Bluetooth issues also it is one year contract. They won’t fix the Bluetooth issue.

    Helpful(12) Unhelpful(3)You have already voted this
  28. Reply
    Jim November 28, 2017 at 9:32 am

    what Bluetooth issue are you having?

  29. Reply
    Cara November 30, 2017 at 9:56 am
    0.5
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    10

    Customer Service is horrible. This ELD is not compliant with Canadian Rules, even though they will tell you it is. My account rep refuses to respond to my emails or my voicemail, and no one else is able to help. They all just pass the buck onto someone else.

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  30. Reply
    Sabrina November 30, 2017 at 7:38 pm
    2
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    40

    Oh my word cara i couldnt agree with you more!!! The exact same thing is happening to us! Horrible horrible horrible service. Would not recommend to any canadian customers!!

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  31. Reply
    Todd December 1, 2017 at 7:25 pm
    1
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    20

    Finally talked to a rep today…. $240 turning into $390 up front because I need a “special $150 cable since my truck is pre 2008 OBD2” a cable that is probably made in China for $1. Bought a Transflo T7 at Flying J and I will see how that works… KT needs to get their shit together…. offer a plug and play solution… not a patch solution.

    Helpful(11) Unhelpful(1)You have already voted this
    • Reply
      Anonymous December 6, 2017 at 2:57 pm

      I think they would be talking about an autotap, not a cable, because pre 2008 OBDII cables actually DO require an autotap.

  32. Reply
    Todd December 1, 2017 at 7:26 pm

    I should add that I do like their app.. just not happy with the $$$ for an add on cable.

  33. Reply
    Thomas December 4, 2017 at 6:40 pm

    I tried for 4 days to get to talk to a sales rep. but they wouldn’t return my calls.
    I guess at this late date they have more sales than they can handle. I had to go with another eld supplier for my small fleet.
    Sounded like KeepTruckin ELD had what I wanted. But they didn’t want to sell it to me.

  34. Reply
    Tony M. December 5, 2017 at 1:22 pm
    0.5
    Add your rating
    10

    Ordered the devices and paid for 1 years service upfront on 11/28/17. Emailed support twice to check status of my order no response. 12/5/17 called support and was told my devices would arrive in 10 days to 2 weeks. I told the representative that would put me past the deadline and his only response was “Yes Sir”. They do not have enough devices available to meet their orders. If they make a mistake like that how likely are they to provide good service. Deciding what to do as the clock ticks down. Thanks for nothing Keep Trucking.

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  35. Reply
    Tony M. December 5, 2017 at 1:44 pm

    Just canceled my order. Was told the reason I wasn’t informed of the delay was because I ordered online I should’ve called. They also told me my expected delivery date was 12/20/17 an additional day longer than I was told just 30 minutes before. Strange that a Silicon Valley company blamed poor customer service on using the internet rather than the phone.

  36. Reply
    Dmitry December 5, 2017 at 3:03 pm

    Completely dissatisfied. They will screw you with the contract. Poor product.

  37. Reply
    RKILL December 13, 2017 at 9:39 am
    2
    Add your rating
    40

    Was told that with the cable plugged into the tablet or phone it would charge it but it will not charge tablet now support tells me there is a problem and they’re working on trying to fix it But now I’m stuck with a small fleet of tablets that I have to charge by hand

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  38. Reply
    Wyatt Earp December 16, 2017 at 2:05 pm
    0.5
    Add your rating
    10

    Like many other companies Keep Trucking is no exception. Once they hook you in a contract and they TAKE YOUR MONEY most of their promises are gone. They claim 24 hrs assistance.
    Well, I’m desperately trying to reach them but all I get is a robot who tell me to let a message and they will come back to me. I tried that many times but no success.
    They got my money so right now I’m useless for them until next year.
    Just to make sure people understand: before getting my money they would call me every day. Yeah the same old trick, milk and honey till they get your money.
    good luck to y’all.

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  39. Reply
    Shannon December 17, 2017 at 9:06 pm

    So does this app. give minute for minute or is it straight 15? So far I’m finding every 15 min and it SUCKS.

    • Reply
      ELD Ratings December 18, 2017 at 8:11 am

      Hi Shannon,
      I believe you can change a setting to switch it between 15 minute increments or 1 minute increments. If you know how to log in on the website (web.keeptruckin.com), you can then go to Admin > Company and change the “Log Increment” setting from 15 Minutes to 1 Minute. Hope that helps, but contact KeepTruckin support if that doesn’t do the trick for you.

  40. Reply
    Lee Way Transport Inc December 19, 2017 at 9:42 am
    0.5
    Add your rating
    10

    Signed up sounded like a good deal. Was told 24/7 support. Called 6 days ago and several times a day since. Have to leave a message. My device wont hold a solid red light and wont pair with our device, I am needing technical help. Before the mandate I got daily calls from them to get set up and now nothing, like they up and disappeared. I do not care how decent the price is if they have no one to help us!! I want a refund!! Lee Way Transport, Inc.

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  41. Reply
    Jim Thomas December 19, 2017 at 10:21 pm

    Very disappointed. Customer service is non existent. Been calling , leaving messages, and email for about a week and no reply. Take your money and run. Good thing it’s only a one year contract. I’ll put up with it but will be shopping around. Forced to do paper logs. Terrible. No score.

  42. Reply
    Wes hoffman December 19, 2017 at 10:38 pm

    This thing hasn’t work right once in the five days I’ve had it !!!!! They don’t return calls and they got all the excuses why it don’t work

  43. Reply
    Fast Way Express December 22, 2017 at 11:58 am

    I placed my order for an ELD with Keeptruckin on 11/21/2017 and was informed it would be shipped as soon as possible and that once my order is processed and shipped I would receive an e-mail with the tracking info. No e-mail was received by the beginning of December and I contacted Keeptruckin again and was again told the ELD would be shipped as soon as possible and that I shouldn’t worry because I would receive it by December 18th. The ELD was eventually shipped on 12/12/2017 and I received it on 12/19/2017. When I placed my order I was not informed that it would take this long for the order to be processed and shipped. I opened the package and immediately noticed I had received the ELD but the wrong cables for it, even though Keeptruckin had all the info needed, including the VIN of my truck. I contacted Keeptruckin.com as soon as I noticed their unacceptable mistake to inform them they had shipped the wrong cables and I was told that the Volvo cables would be shipped as soon as possible. I contacted Keeptruckin again the next morning and afternoon and was told the same thing and after insisting on having them rectify their mistake and process and ship my order the same day, I was transferred to a different member of their staff who eventually admitted that they didn’t have the Volvo cables in stock and that they would be available again in “a week or two”. I was also told my order would be shipped overnight once they would have the cables in stock again. They didn’t even have an exact date when these cables would be available again. All this was just outrageous. Needless to say how frustrated and disappointed I am in the way Keeptruckin handled all this, the way it took a month for my order to be received, the way they hid important information from me from the very beginning and the way I’ve been lied to in regards to the fact that they didn’t even have the Volvo cables in stock anymore. Not to mention all the money I am losing by not being ELD compliant because of this company. If they had told me I wouldn’t have my ELD by December 18th, I obviously would have chosen a different ELD provider. As of 12/12/2018, Keeptruckin.com has charged my credit card, even though I don’t use their service. I am being charged for a service I am not receiving from this company.

  44. Reply
    SIMPLY THE BEST CHARTERS December 26, 2017 at 4:38 pm
    2
    Add your rating
    40

    Nice app but NO SERVICE AFTER THE SALE. 2 of my 6 ELDS arrived and the connecting cables were incorrect. I have been trying for 8 days and no return phone call or email. I did get very quick return calls prior to placing my order. I can see that this company is not staffed to accomodate the business they are accepting. To the guy previously commenting….I have a VOLVO cable and need 2 GREEN 9 pin cables.
    1/3 of my fleet is down and if I dont receive a call within 24 hour, I will have no option except to call my C/C company and dispute the charges. Then move to one of the BIG companies who are staffed to help.

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  45. Reply
    Janet December 29, 2017 at 6:50 pm
    5
    Add your rating
    100

    KeepTruckin is my favorite, hands down

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  46. Reply
    Sara January 2, 2018 at 4:20 pm
    0.5
    Add your rating
    10

    Horrible customer service. They have never addressed our problem even after calling and emailing multiple times. We have the ELD but it doesn’t show up in our online account and therefore it doesn’t work. Literally paid $200+ for a useless ELD. It’s been two months and no solutions just the run around. Feels like we have been ripped off.

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  47. Reply
    Don Crowe January 4, 2018 at 9:48 am
    5
    Add your rating
    100

    Keep truckin has been working with my company for the last six months. Customer service has been great. I ordered the ELDs for 40 tractors six months ago and got them delivered as promised. The negative remarks look like they are coming from the guys that waited until December to try and get the system up and running. They overloaded the customer service center and caused the issues. Everyone knew that this was coming up in December and like a deer in the headlights the procrastinators had issues.

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  48. Reply
    Jamie January 23, 2018 at 10:20 am

    I am a dispatcher. And we are using Keeptruckin. It has so many flows. Mistakes. My question to DOT is- HOW YOU CAN TRUST THE ELD WHEN IT DOES SO MANY MISTAKES?
    My driver was in MS yesterday and the Keeptruckin shows him in MT.
    Another driver switched to off duty. But the ELD was showing driving time.
    One more driver did 34 hour restart. And the Keeptruckin didn’t add 70 hours cycle. So, how can I trust my company to this company? How does DOT trust

  49. Reply
    Brian Brown (Brown Boys Transport LLC) January 29, 2018 at 4:07 pm
    0.5
    Add your rating
    10

    I purchased the most expensive eld package I could and it was supposed to figure all of my “IFTA” fuel tax. The first unit shipped did not have the right cable and so they shipped my a different cabel. Then the system still wont read that the truck is moving so then im told I need to pay an additional 150 dollars and I have to cover shipping to get yet the proper cable I was supposed to get in the first place…Know the money I paid so that the system would read the miles driven to figure up my “IFTA” fuel tax is out the window because the system has not been recording it and I have to pay around 200 dollars to get it working correctly—That was their mistake!!! AAAAAnd I will know have to pay a book keeper around 500 just to manually figure my ifta and all I get was a pathetic “sorry we messed your company records up sir and your out over 700 dollars “thanks for calling Keeptrucking” in some Spanglish I could barely understand………………….If you are reading this and you are a owner operator with authority to operate–Do yourself a favor and find another outfit who speaks good English and is upfront with you and the right equipment right out of the gate….This company is a very expensive hastle/ headache for a small trucking business to have to deal with.

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  50. Reply
    Bob February 2, 2018 at 10:13 pm

    I want my money back and if they wont comply I will blog and start a class action law suit with other unhappy customers. The first week of use 2 of 3 ELD cellular units lost signal with no tracking. Many issues related to a multi piece system design…..customer supplied tablet not designed for rugged use, charging cable issues vs wired one piece ELD units. The first week we had one DOT warning because the tablet battery went dead. Poor readability of the software, to small even on 10.1 tablet. Too many double steps for duty change and not enough drop down boxes to populate…..to much typing for drivers. Lots of driver lost time related to a two piece system, waiting to blue tooth pair tablet to truck ELD. Buy a one piece device. You get what you pay for.

  51. Reply
    Joseph E Skeen February 13, 2018 at 3:18 pm
    0.5
    Add your rating
    10

    Have had nothing but trouble with ELD since installing it. Tech support is lousy. Tried to get them to take it back and refund me my money. Its like talking to wooden post.

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  52. Reply
    TIM February 13, 2018 at 6:56 pm
    5
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    100

    I’ve used other E-Logs as tests before the mandate and this one is by far the best. The dashboard for is easy to use with drivers on both apple and android phones. It works with both! Before you complain about this ELD make sure you try the others. We tested 6 before buying these.

    Tim

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  53. Reply
    Mike Simon February 25, 2018 at 4:45 pm
    0.5
    Add your rating
    10

    I’ve had nothing but issues with the eld and their support staff. I’m a easy going guy and it takes a lot to piss me off but these people have managed to do just that. I can’t get my money back and all I get is the run around. I even bought a new Android device, at their request, because my tablet was supposedly out of date. New device and still problems! Looks like some people aren’t having issues and I envy that. Buyer beware!

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  54. Reply
    MPK Trucking February 27, 2018 at 11:46 am

    I have been using this product for about 2 month. And hate it. Have a lot of problems. And customer service doesn’t know how to help. Every time I call I get out on hold usually a 15 min wait. And if you wanna ask for manager or someone who can make a quick decion, is never available. I’m trying to return the product and no one there know what are the steps to do that. Terrible company, terrible customer service. And ELD. My suggestion go somewhere else.

  55. Reply
    QJ Hayes March 6, 2018 at 10:26 pm
    4
    Add your rating
    80

    Ive used this App for years without the ELD unit and never had a single issue. Though the ELD unit and the updated App had a few problems but quickly ironed out in next update. The PC based dashboard isn’t as easy to navigate but not terribly complicated with the use of a decent internet search engine. I say search engine because customer support is wishful thinking at it’s worst. Long waits for an operator in India who barely speaks English and no offense, i do not speak Hindu and feel that i shouldn’t have to learn just to find out why IFTA function doesn’t work.
    That being said, if your buying the ELD version, buy the base service and do not bother upgrading. Use YouTube to teach you how to use it and don’t bother calling support. Sales might answer quickly but any question that doesn’t have to do with sales gets you transferred to support and the ON HOLD purgatory.
    So Great App, crap service.

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  56. Reply
    YJ March 14, 2018 at 4:09 pm
    0.5
    Add your rating
    10

    Their customer is right there next to non-existent. Had the ELD with them for about a year now, connectivity is on and off on an Iphone 7. Been trying to get a hold of them for over a week, they never return emails, and they never return calls (needless to get anyone live on the phone).

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  57. Reply
    Ramon March 16, 2018 at 10:35 am
    0.5
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    10

    No customer service what so ever…as soon as pay for your device, that’s it with customer service….my device is draining my batteries, I unplugged it, the problem is solved…now I’ve been trying to get KeepTruckin to get me a new device, and I keep on getting the same answer, we’ve send it to the engineering department, oh yeah we’ll call you back, as soon as we get an answer.

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  58. Reply
    Larry Sanders March 19, 2018 at 12:39 pm
    5
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    100

    Finally found a ELD that works how it says it does. This ELD is easy to use and has 24/7 support if you ever have a question. Plus the price is very reasonable at $240 for the first year.

    I use an apple and have no connectivity issues. I hear they are also backed by google.

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  59. Reply
    Arnold April 5, 2018 at 11:03 am

    No one seems to care no one seems to know what’s going on no one seems to know how to use their own telephone they put you on hold and forget all about you I was on hold twice for over 30 minutes each time

  60. Reply
    Bert T April 7, 2018 at 7:10 am
    4
    Add your rating
    80

    Used the App for 6 months, then got my ELD in March of 17. Been using it ever since. Have not had the problems with Customer Service that I see some have complained about. I have always gotten a call back when leaving a message. Even got a callback when I hung up due to an incoming call. Have been thru 3 Level 1 inspections in 2018 with no problems or questions from officers. The breadcrumb mapping even helped me explain a 15 minute overage in HOS with the ability to show that I was sitting in traffic stopped for an accident. I will say that I am not crazy about the new mapping they have upgraded to, but you take the good with the bad, and so far the good outweighs it by a truckload.

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  61. Reply
    Lauren April 9, 2018 at 10:31 am
    2
    Add your rating
    40

    We are a fleet of 1 vehicles. 2 drivers. We haul hot-shot loads around the Midwest. Strictly a family run business. The biggest issue with this ELD is that it isn’t accurate and doesn’t record properly. I can have a driver park the truck at our lot, do his post trip inspection, turn off Bluetooth on his phone and drive home in his personal vehicle; it still says he and the truck are moving. I’ve also had it say two drivers are driving the same vehicle but located in different states. The most common issue is that the ELD just stops responding to the phone(Samsung and Iphone8+) and won’t allow the driver to log as driving.It doesn’t come back on for hours. When you call, all support tells you is that your driver must have unplugged the device and they need to stop unplugging the device and the driver needs to call exactly when the incident has occured so that they can make a “report” for the engineers. (Between our two guys we have 22 hours of drive time a day, that being said, we don’t have a reason or need to tamper with the ELD device in the truck)
    Technical support is lacking with this device. They don’t seem to understand drivers can’t wait around for hours for their devices to work or to even call tech support as it stops work as they are driving. This issue leaves a big risk for DOT Compliance for our company. Being a hotshot, we get pulled into weight stations what seems like weekly for level 1. There is no way to prove that our drivers aren’t the ones causing this issue. And Keeptruckin hasn’t done anything to fix the issue or further investigate our multiple calls and complaints about malfunctioning equipment.

    I would have given a smaller score, but the online tool for admin are relatively easy to use and straight forward. I can get an idea of location of drivers, their hours and breaks and any issues that are red flagged on their previous logs.

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  62. Reply
    Anonymous April 12, 2018 at 5:39 am

    I really hope people will read all these reviews and will think hard about using them for elogs. If you are having issues and need help you mind as well go buy your self a new unit from someone else because this company’s technical support is non existent. I have tried contacting them for th he past 7 days about a issue with a unit and I am still not being able to talk to anyone to get this resolved, when you call their support line you get someone at a call center in India and when you tell them your issue you get transferred to a line that’s always busy and you have to leave a message, I even emailed the sales guy who sold me all the equipment and all I hear is excuses how they have been to busy since April 1. And the worse thing in all of this is they are rated among the best , in my opinion all this place is capable of is to sell you the equipment and then you are on your own.

  63. Reply
    TONY April 18, 2018 at 11:06 am
    4
    Add your rating
    80

    i don’t know why they forgot to give an admin app. you have to log in the web browser and then you can track your trucks.
    please do figure out this problem and let me know.
    thank you.

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  64. Reply
    Michael Jackson April 20, 2018 at 11:09 am

    They will tell u anything to get u to buy and when it doesn’t work won’t refund

  65. Reply
    Very Frustrated May 1, 2018 at 11:50 am
    0.5
    Add your rating
    10

    So sad that you think you are bying a product that will be user friendly and that you have “all the support” you need after you buy it.
    This system does not computed your miles or gas cost, by month or jurisdiction or nothing.
    When I called to ask how can I do that, they told me “use a calculator”
    I know I can do the calculator, but what are you going to do to help me safe the time that I’ll be using doing the calculator?
    I can’t belive that a system like this one does not have capabilities to add anything I need, any way I need. Very poor customer service. Very poor. I wonder if the owner ever read the ratings. I guess he does not care. An attitude, “you bought it, you deal with it”
    They do not have a way for us the customers to know if a driver added a receipts that is a month old. They told me, “ask your driver” Sure, the driver is going to call or text or email me saying an old dated receipt is waiting for you. Where? What date? I have to every month, check every purchase entered and be sure that it matches with my excel sheet.
    Not a friendly system at all. If you are going to purchase this system, you better ask lots of questions. Although, they tell you anything you want to hear until you buy it.

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  66. Reply
    Bosco May 9, 2018 at 1:50 pm
    5
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    100

    Our company had Rand McNally for a year, constant problems, gps not accurate, devices going bad, support awful, etc. Switched to KT ELD some month ago, no problem whats so ever, support is very helpful and always available. I think this is a very good ELD solution

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  67. Reply
    anonymous May 12, 2018 at 6:11 pm
    5
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    100

    awesome service

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  68. Reply
    Ben Kanes May 23, 2018 at 4:00 pm
    5
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    100

    An absolutely amazing app and device. Easy to use and you get absolute value for your money. All these other ratings are probably from rival companies who don’t like how good the app and device is. I give it full marks.

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  69. Reply
    Larry May 31, 2018 at 8:02 pm
    5
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    100

    By far the best company in terms of ELD. They have great account execs and i absolutely love their 24/7 tech support. I run a family owned business and KeepTruckin eld has saved me hundreds of dollars each month on vehicle diagnostics and fuel monitoring. I recommend KeepTruckin to every small or big truck company

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    • Reply
      KeepTruckin August 3, 2018 at 12:30 pm

      Hey Larry, thanks for such a great feedback. Highly Appreciated! We consider all of our customers as a part of our KeepTruckin Family and really mean it. We make sure that any second of the day if you guys need us, we are there for you just a contact away and help you with resolving your issues and bringing smile on your faces.

  70. Reply
    Disappointed June 4, 2018 at 10:43 am
    2.5
    Add your rating
    50

    I’ve been using this program for over a year now and we tried out a few different products prior to committing to this one. We decided that this one of the three we tried was the most user friendly for our drivers. Things went pretty well and we took into consideration this is new for all of us. They’re are going to be kinks. At this point, I’m extremely unsatisfied and looking into other programs.

    This has quadrupled the amount of time I’ve spent auditing drivers logs. Every time I call customer support regardless of the issue, they sound like a bunch of parakeets. “I’ll forward this to the engineering department.” “I’ll forward this to the concerned department”. It took me over a month to get our first replacement for an ELD. I thought that was going to take an act of congress to get a replacement. It’s been recording driving events that don’t exist. They will not remove them. They tell me to have a driver put in a note. I called again because another ELD went dead and they’ll repeat the issue back to me. So you’re calling about unclaimed driving events? We’re very familiar with the five- minute reboot. If the device is dead, it’s dead. But they wouldn’t give me a return authorization for the ELD until we called and went through all the troubleshooting steps over the phone with them.

    If a driver claims a driving event in error, I can’t reassign it. Even if it puts that driver in violation. I’ve been told to tell them to pay better attention and not claim them in error. It’s human to error! I’ve asked to speak to one person, have one person assigned to my account so I don’t have to repeat myself over and over every time I call to follow up on an issue. I was given my account mangers name. I emailed him about the issues I’ve been having. He had someone else call me back.

    I can’t assign multiple unclaimed events at one time. I have to do them one by one. There is no way to be notified if a driver edits a previous day log. If I add a note in a drivers log, I have to make a list and scratch it off the list after I get an email notification the correction was made. There’s no report for logs drivers pending approval. Many of their reports could be combined. I’d also like to be notified if a driver is siting on site for more than a 15 minute period. Newer trucks are not made to sit and idle. We also need to determine if we should bill our customers wait time.

    I can’t edit yesterdays log if the driver hasn’t logged in the following day. We track our units and where they go in the note section of the log. If there are issues, etc. We also pay our drivers of their logs. Their payroll matches hours logged.Drivers can no longer edit a driving event to personal conveyance or a yard move. They have to put a note it. If they don’t do it prior to the event taking place, it can no longer be changed. It’s all acceptable by DOT. This was after being told I had to add a co-driver and reassign the driver event. So their suggestion was for me to falsify their log to get rid of a driving event. I have 30 trucks and I have a manager that wants me our compliance rate to be at 100%. He only sees the reporting end, not drivers notes on their logs! I have four drivers show being in violation in the last month that are NOT in violation and there’s nothing I can do about it.

    The engine power up and shut down times are inconsistent. I’m sick of calling about that one too! I have no idea how their utilization reports are even close to accurate if this doesn’t work correctly. Their IFTA has no way to track NYS toll miles.

    This program is no longer working out for us and we need to explore other options. If you’re a competitor of Keeptruckin and think your program and customer service is superior, please comment and I will reach out to you for a tutorial and see what you have to offer.

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  71. Reply
    Steve Marshal June 25, 2018 at 12:32 am
    5
    Add your rating
    100

    Great Experience. Actually works great with my drivers and myself!

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    • Reply
      Jason July 15, 2018 at 6:49 am

      Hi Steve, we completely agree with your remarks. KeepTruckin is the best!

  72. Reply
    Arnold July 27, 2018 at 11:22 am

    Nothing about this Eld is good! 8 WEEKS TO GET A REPLACEMENT UNIT. PAY UP FRONT FOR THE USE AND THEY TAKE THEIR TIME REPLACING THE UNITS. SEND BILLS FOR UNITS THAT HAVE NOT BEEN RECIEVED. UP TO 30 MINUTE DELAY FOR VEHICLE TRACKING.

    We have 22 units and never all working at the same time.

    • Reply
      KeepTruckin August 1, 2018 at 10:20 am

      Hi Arnold,

      We are sorry to hear that you did not have a very good experience of using the KeepTruckin ELD! We are interested in learning more about the technical difficulties you are experiencing and working with you to solve them, please write us at support@keeptruckin.com or call our 24/7 support line at 855-434-3564. Thanks

      KeepTruckin

  73. Reply
    Jeanne August 15, 2018 at 2:10 pm

    HORRIBLE!! HORRIBLE!!! HORRIBLE!!!

    Dont waste your time with this company. We have had our ELDS since March and have had nothing but problems with them. Only half the reports show up and very rarely can I even get one. I have had to run our IFTA miles myself because they cant seem to get the Distance Report to work. Their call center is overseas so good luck trying to understand what is being said. And really they have ABSOLUTELY no answers just repeat themselves over and over again.
    I have been battling with them now since June and our units still are not working properly and they have yet to even offer new devices. But yet they keep taking our monthly payment.

    As I told the company, I will continue to turn them into the FMCSA and BBB and anyone and everyone until we get working units or all of our money back.

    Save your money and all the headaches, go with a different company!!!

    • Reply
      KeepTruckin August 21, 2018 at 1:32 pm

      Hi Jeanne,

      We do respect every feedback and opinion coming from our customers as they mean family to us. We always make sure that all the concerns our customers have are being looked into on priority basis. I would first like to apologize to you for all the inconvenience you have been through.

      Looking at your account history, we have reached out to you a couple of times and tried to explain that this is occurring due to the synching issue. Our engineering department has rolled out the fix which requires your driver to connect to the internet. I can have one of the representatives reach out to your driver and guide him with the procedure that needs to be done at their end for the reports to be fetched properly.

      The driver was told to connect to the ELD and the internet as well, which will automatically synchronize all the un-synced data. Unfortunately observing from the back end, the driver is not doing it as required. In order for the issue to be sorted, the aforementioned steps are required to be done.

      If you wish we would be more than happy to schedule a callback from with one of our support representatives and this issue will be soon rectified and terminated, if the instructions are followed. You can also call our 24/7 support line at 855-434-3564 or email us at support@keeptruckin.com.

      Thanks

  74. Reply
    Tyler Durden August 28, 2018 at 8:00 am
    0.5
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    10

    These folks out in the field are truck drivers, not Systems Engineers, KT you fail to understand that…

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    • Reply
      Tyler Durden September 7, 2018 at 1:08 pm

      And I would like to add; anyone who is using this to calculate IFTA miles, you should double check, not with KT, but against hard records, and when you see the discrepancies, ask for answers. Let me know when/if they give you answer…Do not hold your breath

  75. Reply
    Cara August 29, 2018 at 9:43 am

    Sub par software. Absolutely terrible customer service. Staff is friendly but not knowledgeable on product. They sound if they are reading off a script and won’t deviate from what they are “suppose” to say

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