Omnitracs IVG

8 Total Score
New tech from the industry leader

The latest offering from Omnitracs features a simplified install process, lots of new bells and whistles, and a more affordable price tag.

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Up Front Cost Monthly Cost 3-year Total Cost
$799 $30 $1879

  • Easier install. One  device, one cable
  • New tech features like voice commands and smart phone pairing
  • Lower overall cost than the Omnitracs MCP

  • Higher up-front cost than the older MCP50

Omnitracs is the best known player in the ELD industry, and in early 2016 they announced the Intelligent Vehicle Gateway (IVG) as the future of their telematics product line. The fact that Omnitracs seems to view IVG as their new flagship product is reason enough for most fleets to take a serious look, but they’ve also sweetened the deal with a quicker install, some innovative new features, and a more affordable price tag.

The IVG markets itself as a one device, one cable solution. The standard install still involves removing some dash panels to attach a back-plate for the screen mount, and to connect the device cable to the diagnostic port behind the dash. This is a much simpler and quicker install than the older MCP units, but you can still expect to spend 30 minutes or so. While it’s more time consuming than some of the truly plug-and-play options (like Rand McNally TND), you arguably get a more stable, tamper-resistant connection once it’s done. It’s a nice balance between ease and reliability.

All the standard features you’d expect from an industry leading ELD are available: logs, DVIR, messaging, navigation, engine diagnostics, etc. Users of the top shelf MCP models (110/200) will also recognize the more advanced capabilities that continue to be available with IVG such as in-cab scanning, tire pressure monitoring, dash cams, and so on.

In addition to familiar features, the IVG also brings some new innovations of its own. Drivers can link their own smart phone to the IVG via WiFi or Bluetooth, allowing them to perform certain tasks while away from the truck. A driver could send and receive dispatch messages, update trip progress, and even capture signatures or document images remotely from their phone. Soon the device will even function as a mobile WiFi hotspot, allowing drivers to connect their personal tablet or phone and get internet access through the IVG. The IVG also has a voice command system, somewhat like Apple’s Siri. A driver can simply say “Hello, Omnitracs”, and then speak a wide variety of basic commands to the system. They can do things like go to the home screen, adjust brightness settings, and check on remaining Hours of Service time. This gives drivers the helpful ability to access basic features without touching the device or taking their eyes off the road.

One of the stated goals of the IVG is to provide the advanced capabilities of the higher level MCP models at a lower price point. The up-front cost of the unit is $750-800. This is a little more than the MCP50 base unit, but cheaper than the upper level MCPs and with most of the same advanced features available. Monthly pricing on the IVG is also lower at around $30 for a basic plan. The lower monthly bill adds up over time, and creates a lower total cost than even the MCP50.

All around, the IVG seems to be a great new step in the already excellent line of Omnitracs products. It brings the features and reliability that make Omnitracs an industry leader, and adds new capabilities and an easier install, all for a lower overall price. IVG should be on the short list for any fleet looking for a full telematics solution that goes way beyond ELD basics.

Click to see Specifications


Display Device

Type: Dedicated



Two-way messaging


Engine Info (MPGs, faults, etc)


Document Scanning

Price per unit

Up-front cost: 799

Monthly cost: 30

3-year Total Cost: 1879


Transmits logs to DOT via: Telematics (Email / Web Services)

Vendor: Omnitracs

Top Five: 3

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  1. Reply
    Mary April 20, 2017 at 8:40 am
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    Fast, easy, and highly reliable. 100% satisfied.

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  2. Reply
    Martin July 18, 2017 at 7:35 am
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    We started to put these in a year and a half ago. Installation is fast and easy (its a plug and play) once you get cable tucked safely behind dash. My drivers love them, they respond faster than anything to date. We’ve used Qualcom for over 10 years, and because its a Qualcomm (or Omnitracs) device we know they’ll last for years. We turned our hours of service around with this system. Very good company with great people.

    Helpful(19) Unhelpful(14)You have already voted this
  3. Reply
    joe August 18, 2017 at 1:27 pm
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    Not a fan of the system.

    Helpful(13) Unhelpful(51)You have already voted this
    • Reply
      Mr. J January 18, 2018 at 9:44 am

      Hey Joe, great review! what was wrong with it, would help.

      • Reply
        J dub January 20, 2018 at 3:51 am

        I’ve been using it over a year and the previous model 3 or 4 and ours a top of the line product .durable. very informativ. And reliable .

    • Reply
      SW September 22, 2017 at 9:15 am

      It would help if you were more specific as to WHY you are ‘not a fan of the system’. What feature(s) make you not a fan?

  4. Reply
    Hannah August 21, 2017 at 11:28 am
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    Omnitracs has proven to be the reliable company, and their new IVG just proves that again! Looking forward to using ELD on mine.

    Helpful(14) Unhelpful(9)You have already voted this
    • Reply
      Anonymous March 27, 2018 at 8:41 am

      can my company hear me over this thing?

  5. Reply
    Tony August 21, 2017 at 1:37 pm
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    Omnitracs definitely has the market knowledge and experience.

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  6. Reply
    Roger August 30, 2017 at 9:30 am
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    Not sure why the description says this is “relatively new to the market” since I put these in a year and a half ago along with my older equipment, all works together and now my drivers are screaming for the new Qualcoms. We tried two other products and neither one stood up to reliability of these. I’ve used Qualcom for over 15 years and they continue to work great in truck after new truck. My owner operators put them in themselves too. Why would you take a chance on something that really is new to the market when you can go with a product that is a sure thing.

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  7. Reply
    Jim Johnson September 23, 2017 at 8:47 pm

    I am new to this and we are looking to put the first one in, so my question is what do we get for the monthly fee? Some are cheaper and have no monthly fee/

    • Reply
      ELD Ratings September 24, 2017 at 7:34 pm

      Hi Jim,
      Most ELD systems have a monthly fee to cover access to the online system where your log information is stored long term (as in logs older than the 8 days that are stored on the ELD itself). These systems also usually have other fleet management tools beyond just logs, so the monthly service cost covers access to that as well. And, with a dedicated all-in-one system like Omnitracs IVG, the monthly cost also includes a data plan.

      There are some options on the market that don’t have monthly fees. But these are going to be BYOD systems, meaning you’ll need to use your own smartphone or tablet with it’s own data plan.

      Which route you go depends on your needs and what you want to get out of the system beyond just logs. If you ever want to talk more about that, drop us a line any time:

  8. Reply
    Ken September 28, 2017 at 10:16 pm
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    Worst device I’ve used. This Omnitracs has so many bugs in it you need to hire a pest control expert! Our fleet drivers and dispatchers are pulling their hair out. The system just doesn’t work, tech department is trying to solve Omnitracs problems 24/7. Go else where if you want an easy to operate and dependable E.L.D.. Good Luck Out There!

    Helpful(31) Unhelpful(33)You have already voted this
    • Reply
      Stephen Carter January 30, 2019 at 11:41 am

      All due respect, I vehemently disagree with Ken’s review! Extremely easy to install, and integrate. No bugs whatsoever.

    • Reply
      Roger April 24, 2018 at 10:07 pm

      Statistically speaking Ken this is the most reliable system on the market. By far. Did you actually install them and power them up?

  9. Reply
    Bert Harbinson October 24, 2017 at 7:32 pm
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    Does it come with some sort of mount or is that sold separately?

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    • Reply
      ELD Ratings October 24, 2017 at 8:26 pm

      Hi Bert, when you order the IVG Masterpack it does include mounting hardware. That’s their normal package that comes with the unit and all accessories. You can also order the mounting hardware separately if needed.

  10. Reply
    Gilda November 1, 2017 at 12:29 am

    Do I have to give the driver a smart phone to use this or does it come with a mounted device.

    • Reply
      ELD Ratings November 1, 2017 at 7:05 am

      Hi Gilda, IVG comes with its own mounted display device.

  11. Reply
    Mike November 16, 2017 at 7:44 pm
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    Why does mine go dead the moment I shut my key real pain in the you know where

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  12. Reply
    Mickey November 17, 2017 at 9:32 pm

    Does the IVG have the Personal conveyance and yard move features in it’s log program?

    • Reply
      ELD Ratings November 17, 2017 at 9:52 pm

      Hi Mickey,
      Yes it does. All mandate compliant ELDs are required to have those two features. However, it is up to the carrier whether or not to enable them.

  13. Reply
    jimmy November 20, 2017 at 9:53 pm
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    Is there any place to get a tutorial on the operation of this? My company installed it a few weeks ago and gave me zero information on how to use it.Also why does it auto change from off duty to not driving when you go from home screen to change mode ,yet I am not moving or manually change status?I have other questions,but a tutorial or some literature might be more helpful.

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    • Reply
      ELD Ratings November 21, 2017 at 12:23 am

      Hi Jimmy,
      I’d recommend contacting Omnitracs support directly to ask for some training or tutorials. Here’s their support website with their phone number:
      Omnitracs Support

  14. Reply
    Richard Snyder jr November 29, 2017 at 5:12 pm

    I’ve heard Peterbilt 579 have had problems with the wording. Meaning it has burned up the computer in the truck itself. Can I safely install this unit?

    • Reply
      ELD Ratings November 29, 2017 at 5:19 pm

      Hi Richard,
      We’ve not heard any reports of problems with the IVG on Peterbilt 579’s, but if you want to double check I would contact Omnitracs directly. No issues that I’m aware of though.

  15. Reply
    Anonymous December 6, 2017 at 8:11 pm

    how does Ag exempt work on these and how is it logged? Or is it logged? I’ve heard that you just shut it off

  16. Reply
    Jay k. December 15, 2017 at 6:07 pm

    I use this thing an its alright with loads .but hate the auto drive .i hate tht its hard to see ur Hrs of doesn’t have options for the driver.

  17. Reply
    Anonymous January 18, 2018 at 4:05 pm

    I would like to start saying this program is a piece… It has never worked properly since we installed them over 2 months ago, in all of our Equipment. We’ve had nothing but issues. Maybe it’s the system, Maybe it’s the tablet…They don’t update instantly, they shut off constantly, they throw drivers on lines they shouldn’t be on, if a truck has a APU the tablet doesn’t work at all. So many bugs in this program that needed sprayed prior to releasing the system. Maybe you need to hire someone that knows what they are doing before it all crashes and the government has you by the balls.

  18. Reply
    Dc February 3, 2018 at 12:48 am
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    This unit is slow as if powered by turtles…very frustrating and the hidden costs disguised as monthly fees are preposterous…Far better units out there…buyer beware…

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  19. Reply
    Christian February 7, 2018 at 3:40 pm
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    I’m up in Canada and looked into getting the IVG installed. I was quoted:

    $ 960 for the IVG unit
    $ 30.75 per month for the service

    and finally…

    $ 1,309 for a “one time connection fee” which seems absolutely ridiculous to me.

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    • Reply
      DieselBoss February 8, 2018 at 3:52 pm

      Yikes. You don’t say who you were quoted “by” but as one who sells and installs IVG’s I can tell you this about the 3 things you mentioned here:

      1) You said $960 for the unit: the unit is $799 US. So given today’s exchange rate for example, $799 US dollars would be $1006 CA.

      2) You said $30.75 monthly. There are dozens of factors and services you can have on an IVG. $30.75 CA most closely matches the Basic Plan for the IVG.

      3) You said $1309 for a one-time connection fee. HOW MANY TRUCKS and DRIVERS? If you are talking about one truck, then this is ridiculous. However, if you are having someone enter in 500 truck VIN’s and 500 driver CDL’s then not as ridiculous because that would take many man-hours to set up.

      Hope that helps a bit. If you are talking about one truck in your comment, then 2 out of the 3 things you said are close to accurate and the 3rd is whacked.

  20. Reply
    Frank February 11, 2018 at 11:37 am
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    I think it’s great when it’s working properly. We keep getting faults such as;
    1.engine synchronization compliance malfunction
    2. engine synchronization diagnostic event
    This changes all of your time readouts to N/A.

    This seems to happen for the most part when the APU is running.

    Also 2 won’t switch to DRIVE mode from ON DUTY, and 1 won’t switch to ON DUTY from DRIVE mode.

    I would appreciate any solutions to these problems. Tech support hasn’t been able to help.

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  21. Reply
    LARRY February 28, 2018 at 7:18 pm

    Notice that after December 1, 2017 the reviews are negative. Maybe that is because a customer can call for tech support numerous times and never receive a return call. Maybe is tis because there are numerous failures in the system. Maybe it is because it takes 2 emails from the dealer we purchased the units from and over 7 days to get a response to a tech problem. Maybe it is because some of the capabilities that sold us on these units does not exist.


  22. Reply
    Miles S. March 6, 2018 at 7:32 am

    I noticed that the reviews really go negative after the the part of November. We have a completely different system and have the exact same issues. Worked great until the switch was flipped in essence. It doesn’t matter what system you run, every system is having integration and compliance issues now. Telogis, Omnitracs, Fleet Complete (Big Road). You name it, they are having problems. Odometer not reporting right and rolling backward in some cases, device not sensing voltages from ECM causing it to go into sleep mode while driving, drivers duty status not reflecting actual duty status, wireless connection between tablet and device dropping out, device firmware problems, crazy over-the-top data usage, drivers not able to go on or off duty, the list is endless. The electronic log worked great until it became a true AOBRD, then the bottom dropped out of it. Doesn’t matter which ELD you go with, you are just picking which poison that is going to slowly drive you insane. Good luck to anyone looking for an ELD system. Might wanna consider hiring at least one person to deal with just AOBRD/ELD issues and depending on your fleet size, possibly more than one. Good luck!

  23. Reply
    Richard Oates March 11, 2018 at 11:10 am
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    This eld is making me nuts very slow,very lazy, have to press buttons more than once to change status, knowing what i know now would never purchase this logging device again.

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  24. Reply
    Dale March 19, 2018 at 10:13 am
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    I’ve noticed the frustration that many of you are expressing but let’s take some of the emotion out and get down to some basics:
    – The IVG is not a tablet-based device, if you’re having issues with an Omnitracs tablet system it may be the XRS, a completely different platform – there is a different area for reviewing the XRS.
    – If you have doubts about the comments reflected here please reach out to the provider directly to get the facts and ask for testimonials from customers
    – On-Duty status, both driving and non-driving, have rules that govern automatic changes in operation, largely to protect the driver
    – There are no hidden costs on an IVG unit, one single monthly price unless you choose to add on applications, all your choice – all a la carte and can be stopped at any time with no penalty

    Lastly, be aware that – just like with this entry – any comments can be added to influence your decision, so take them with a grain of salt and get the facts.

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  25. Reply
    GC March 28, 2018 at 3:43 pm

    Omnitracs: yes it will charge you near $1000 up front and too much for what they give you monthly.
    Maps are outdated
    Edit is very confusing
    Messaging does not make any sense, messages are not together, you do not know what answers belongs to what question. They come in completely separated and not in order sent received.
    Admin Software extremely convoluted/confusing, it simply makes not sense how they set it up. Half the time you can not find what you are looking for.
    And they force you under contract even if you have been with them for long time and you pay more.
    We pay more for a one year contract, come to find out, after one year the contract auto renew, so essentially you are always under contract.

  26. Reply
    Panda April 1, 2018 at 7:01 pm

    I don’t see that many bad reviews. So I might try this product. However, if a customer believes, after working with this device that the software is defected and wants to turn it in for another one without charge. Is this honored or excepted ???

  27. Reply
    allanaexpress April 6, 2018 at 2:42 pm
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    The devices work OK, but the customer support is nonexistent. Countless calls, messages, e-mails. Nobody ever picks up the phone, returns messages or answers e-mails. For four months now I pay for 5, but use only 4, and there is no one to talk to. Everyone is always away from the desk. 3 weeks ago I replaced one MCP50 with IVG that is not activated and does not count the Hours of Service. Dealing with Omnitracs has been a nightmare for me.

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  28. Reply
    J. Wallace April 13, 2018 at 4:11 pm

    Ive use qualcomm/omnitracs devices for years including the newest IVG as a company and owner op leased onto someone that provided it. Its a great system and worked near flawlessly But running under my own authority its way to expensive.

  29. Reply
    Lance Achilles April 22, 2018 at 8:06 pm
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    Your ivg system lags and and doesn’t allow you to check hours with switching to on duty and that takes ins to switch. The mcp200 is far superior but yet you are doing a way with it.

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  30. Reply
    Derek May 9, 2018 at 2:34 pm
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    The system is flawed Qualcomm is much better

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  31. Reply
    User May 17, 2018 at 8:03 am
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    I’d like to know why ,when you’re logged off duty for 15 minutes or on duty 3-5 minutes. It still puts everything in driving. I need to make a living. I shouldn’t have to worry about fighting the clock.

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  32. Reply
    Arvin itwzru May 23, 2018 at 9:03 pm
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    Install in December of 2017 replace in January of 2018 glitches every month at least twice poj

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    • Reply
      Anonymous June 4, 2018 at 9:55 am

      Who are you with now?

  33. Reply
    Fatasstrucker June 6, 2018 at 5:44 am
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    Worst computer i have ever used since 1994. Slower than old AOL dial up service. Touchscreen sucks too… Once you do get it to work, the log book system does work well…

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  34. Reply
    Sb July 4, 2018 at 11:24 pm
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    Not a fan of it had a different system before this ivg is slow and have to go all over the place to do things other system I was using did all in basically 2 spots and not chase over 5or 6 tabs to see hours not like to slow and I absolutely hate wires hanging this is extra mess in the cab

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  35. Reply
    Jdupree July 18, 2018 at 10:03 am
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    We have a fleet of these. They are terrible. Slow, unreliable, new problems every day. The portal is not intuitive. There is nothing good about this system.

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  36. Reply
    Anonymous July 18, 2018 at 10:07 am
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    Have had this system for a year and a half And was fairly happy With it until they updated the firm ware in 7/18

    Now it is almost unuseable it has many glitches and calling support Is a joke If i were buying a new system today it would not be this one

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  37. Reply
    Dawn Manning July 26, 2018 at 10:27 am
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    I used Omnitracs back when they were Qualcomm and have used the Omniexpress, MCP50 and IVG. I never had a single issue getting a call back from anyone, my reps were always available to help. my old drivers loved the IVG’s. We had one issue with a speed sensor but that was the trucks issue not the IVG. I am getting ready to replace Peoplenet with IVG’s at my current company.

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  38. Reply
    Tom August 6, 2018 at 4:14 pm

    Obsolete technology, very slow, functionality zero !!!

  39. Reply
    Scott August 9, 2018 at 4:49 pm
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    This is the WORST company out there, avoid at all costs…be warned, you’ve been advised. Set up was okay, about 2-hours. The back office is good, easy to use however any log corrections must first go through them, then you’re transferred to another company to make the correction. Between being on hold for hours and choosing not to fix the issue, I chose the later.

    I ordered 2 products and paid in full. They sent me 4 and charged me for those as well. That was in May 2018. It’s now August 2018 and I still haven’t gotten a refund even though I return the 2 items I didn’t purchase. Sounds like a scam and time to get a lawyer. Thanks Omnitracs.

    Using the eld sucks. It’s slow, not as slow as the MP200 but you get the picture. No keyboard so you’re stuck typing on the screen which never goes as planned. Flipping between screens isn’t fun either. Since I paid in full, I pay $25/month per unit. I wouldn’t buy from them again. HOWEVER, I’m more than happy to sell you the 2 elds I have, just contact me below.


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  40. Reply
    JOOOO August 14, 2018 at 4:20 pm
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    Omnitracs Has the worst customer service ever , UNITS are Junk and every time we need anything charge $$$$ for other unit when its THEIR own Garbage that fails

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  41. Reply
    Tom August 14, 2018 at 5:56 pm

    Old technology… This is not for 21. century
    Very slow, expensive, freezing, below zero.

  42. Reply
    jupchurch at August 23, 2018 at 10:06 pm
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    I have nothing bad to say about this unit except that the GPS feature is delayed. We switched from Fleetmatics/Verizon to these in all 42 of our trucks. It takes a bit of training on the admin side, but very user friendly to drivers and much more reliable than a “bluetooth” style ELD. Also an impovement I would like to see besides the speed of the real time GPS is I wish they had an app for dispatch to track trucks. Very handy on the Fleetmatics experience.

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  43. Reply
    MICHelle August 29, 2018 at 9:19 am

    I have 30 IVGs and 9 mcp50 for sale- along with ram dash mounts, and display cradles for the mounts, please contact me if interestes.

    michelle -519-469-9361 x123

  44. Reply
    Albert September 24, 2018 at 7:54 pm

    Put more memory in the ivg,, way to sloooooow. Y can’t a time of day clock be displayed? Everything i know i have learned on my own about useing this xxxx, also can i get a display glass for the ivg? Lets say we had an argument,, screen lost

  45. Reply
    Peter October 10, 2018 at 11:54 pm

    Company had it installed in my truck how’d it off for over a week and I am not impressed doesn’t do property Courier for the US it has me stuck on 60 and 7 days doesn’t let me do a yard move doesn’t let me do personal conveyance the unit is so slow it takes me half an hour to do a pre-trip inspection when I put fuel up in there it wants to know the complete details which putting in the word fuel should be good enough I feel up at the card lock and Canada where you do not know the price so it wouldn’t allow me to put fuel in there when I fueled up I think I’m going to persuade my boss to go on something else this is not working for me wasting my time

  46. Reply
    Anonymous October 12, 2018 at 12:18 am
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    I paid all most $900 for + $45 a month for service. That was a BAD choice!!! Costumer service is tereble!!!!! No help what so ever. Seem like they don’t care! It is not worth it!!!!!!

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  47. Reply
    Paul November 4, 2018 at 12:16 am
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    100% satisfied..

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  48. Reply
    Co November 5, 2018 at 9:00 pm
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    Awful, everything about it is awful, the ivg units, the service, the sub-contracted service providers, all of it. JUNK! Stay away.

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  49. Reply
    Dean November 12, 2018 at 3:28 pm
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    The admin side of setting up drivers and vehicles is a nightmare. Nothing works right. IVG unit is activated, HOS is activated yet the last 2 cannot login at all. Everything is setup in QTRACS and HOS but they cannot log in. Horrible. emails back and forth to support is not helping either. Only thing that was easy was the install

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  50. Reply
    Chris December 13, 2018 at 7:12 am

    My old MCP will pause and freeze the screen for up to 10 minutes at a time for no appearent reason. Is this unit any better?

    • Reply
      Anonymous January 20, 2019 at 12:44 am

      Your unit needed and update. IVG updates over the air

  51. Reply
    Jim January 4, 2019 at 8:56 pm

    I told my agent that Meadowlark is basically “raping” us o/o’s by charging us $30 per WEEK. Their reply….you pay more for the “extras”. B.S!!! My Rand ELD had more “extras” and I still only paid $25 per MONTH! Wish I could send this cost info to my company, then listen to them backpedal.

  52. Reply
    Alex January 16, 2019 at 6:58 pm
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    Simply the best on market.

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  53. Reply
    Sandy Kronberger January 30, 2019 at 2:47 pm

    The actual IVG units in the trucks work great.
    The Admin Portal and their help documents are so outdated, links end in a 400 page error, and it is very frustrating. I have to continually switch browsers to get anything done in there….some apps work in IE11, some in IE11 with compatibility turned on, some work on Chrome only. It is a nightmare. They are aware of these browser issues, but have done nothing in past last year and a half to fix anything. The older apps don’t play well with the newer apps. The reports are not reliable, with no instructions or explanation. The fault monitoring for the trucks is basically useless.
    Hardly anything works in Analytics. I get my IFTA mileages from Analytics, but under Performance Monitoring the State Miles are different. I was told to use the Analytics data. No one could answer me when I asked….why are they different?
    I have expressed my frustration to the people at Omnitracs, and they just basically say that they are aware of the problems, and that’s it……case is immediately closed.
    Last summer I read that they were coming out with OmnitracsOne. I even asked the sales rep about it, but she never heard of it. I was hoping that they would come up with one system where all the apps worked in one browser.
    I was going to get a different ELD company last year, but didn’t realize that I needed to give them a 90-day notice. Well, it was too late for that, so it has been almost a year with no noticeable improvements in the Admin Portal.
    I will definitely be shopping for a new ELD company this time.

  54. Reply
    KW February 4, 2019 at 9:56 am
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    The screws for the mount are the wrong size otherwise easy install

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  55. Reply
    Rob February 4, 2019 at 3:37 pm
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    My favorite part is when you call customer support (numerous times) and they haven’t got a damned clue about why you are having the issue, and don’t bother to try to find out.
    The issue: the unit will”backtrack” a change of duty status for seemingly no reason. For instance, today I finished an 8 hour break for an 8/2 split. Knowing the propensity for the unit to change the time 2 or 3 minutes, I waited until 8 hours and 4 minutes had passed to change to on duty. The damned unit said “I think today I will backtrack your time 6 minutes”, making my 8 hour and 4 minute break into a 7 hour and 58 minute break. Call customer support- completely useless, absolutely clueless. WTF are you being paid for? Don’t know the answer- that would be understandable if your response was “let me look into it and call you back with an answer”. But “duh…I dunno” makes me believe you idiots at support should be working at something more your speed- local McDonald’s perhaps? The lack of competent support for problems is staggering- totally not worth the money.

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  56. Reply
    Janet March 19, 2019 at 11:06 am

    Continual problems with the units. Drivers sign in and they have to deny the previous drivers logs which should be done when the previous driver signs off. Both team drivers sign in and after the truck moves it switches drivers. Drivers have constant issues signing in. Talk to Tech Support and that is a wait to get results and at times they sound like they either don’t know or they have attitude that it is a continual problem. The equipment is through RJM and sub-contractors. They say they will call to discuss the issues and never hear from them.

  57. Reply
    Greg Barsoda March 21, 2019 at 10:20 am
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    I have to agree with the low ratings – these change status on their own regularly. I had a truck with completely dead battery for 3 weeks and my jumper pack shower 0 volts when I attached it. Stared and logged in – took to have new battery. Logged out – then back in after battery change. Logged out at end of day – came back 18 hours later to find still logged in. On top of that, checking the graph page shoed I had accumulated 48 : 54 hours in a 70 hour duty cycle- after having no power until 24 hours ago over a 3 week period!. This unit will cost you 2+ hours a week in resets and phone calls – as well as possible fines if not triple checked constantly. TOTAL JUNK!!!

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  58. Reply
    Anonymous March 22, 2019 at 11:52 pm
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    Really klunky system, navigatio glitches are very common, having to disconnect power then reconnect, takes 5+ minutes to boot, very slow responding GUI

    With cellphones as fast as they are and as much storage as they have, you think a much larger unit would be faster, yet its resources are typically 70% taken up. Needs an overhual and is not user friendly as they say, i can come out of SB, turn qualcomm on, go to the restroom and get back in the truck and it may not even be fully fired up yet.

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