PeopleNet Display.4

6 Total Score
Advanced fleet management with a hefty price tag

PeopleNet is the Cadillac of fleet management systems. However it carries a top-shelf price, and the PD.4 is not a full ELD and operates only in AOBRD mode.

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Up Front Cost Monthly Cost 3-year Total Cost
$1099 $43 $2647


PROS:
  • One of the most reliable, full-featured AOBRDs on the market
  • Great support
  • Familiar to many drivers

CONS:
  • NOT yet ELD compliant. AOBRD mode only.
  • Expensive
  • Fairly lengthy install process


NOTE: The PeopleNet Display.4 has NOT yet been updated to be ELD compliant. The system is viable only as an AOBRD for fleets that installed it prior to the Dec 18 2017 ELD deadline.

PeopleNet is arguably the premier fleet management system on the market. They have been doing trucking telematics since 1994, and started offering e-logs nearly 15 years ago, before anyone ever heard the term “ELD”. They’ve had a lot of time to get their solutions right, and they’ve done so. Their hardware is high quality and reliable. Their platform is loaded with great features, yet remains simple and user-friendly for the driver. And their in-house support team (based in Minnesota) is one of the most well trained and helpful in the business.

The hardware comes in a few varieties, including several consumer grade android tablet options. But their flagship product is the Display.4 proprietary tablet. Compared to many of their competitors the touchscreen is easy to use, the menus are simple to understand, and the device has a very low rate of failure. On the back-office side, an endless slew of reports and tools give you powerful ways to track performance and manage your fleet. PeopleNet is also one of the few dedicated systems on the market to support 4G LTE cellular communication.

Beyond the basic e-logs and messaging functions are a host of other available systems you can utilize as needed. Monitor engine status, fuel consumption, fault codes, and tire pressure. Enable built in ALK CoPilot navigation for drivers. Integrate multi-directional video cameras. Set up real-time speeding and safety alerts. The list goes on and on. Few other vendors have such a wide range of additional features to bring value to your investment. With all these enterprise-grade features, PeopleNet is used by some of the largest and most successful fleets in the industry.

But of course, all these great features and high quality components do come with a price tag. The up-front hardware price per unit is around $1100, making it one of the highest initial-cost systems in the industry. Discounts and financing are available, but no matter how your slice it, with PeopleNet you are paying for the premium option. But, if your budget supports it, and you want to position your fleet with a best-in-class solution that goes way beyond just electronic logs, you really can’t do better than PeopleNet.

Click to see Specifications

Specification

Display Device

Type: Dedicated

Features

DVIR

Two-way messaging

Navigation

Engine Info (MPGs, faults, etc)

IFTA

Document Scanning

Price per unit

Up-front cost: 1099

Monthly cost: 43

3-year Total Cost: 2647

General

Vendor: PeopleNet

27 Comments
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  1. Reply
    sae November 29, 2016 at 11:44 pm

    Piece off freakin crap!!!!!!!!!

  2. Reply
    wimpy March 27, 2017 at 7:10 am
    5
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    100

    works good , very driver friendly

    Helpful(4) Unhelpful(8)You have already voted this
  3. Reply
    Keep Looking! April 6, 2017 at 11:07 am
    0.5
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    10

    antiquated system, not a user friendly web portal interface, very expensive, look for other options that offer more advanced technology at a much lower cost to deploy. Former customer that is now much happier with another provider.

    Helpful(22) Unhelpful(6)You have already voted this
  4. Reply
    TonyL May 15, 2017 at 12:21 pm
    0.5
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    10

    Malfunctioning devices, bureaucratic handling of business. They will lock you up in contract even if you don’t like the service you will end up paying for it. They don’t resolve technical issues, when problems occur no matter how urgent is the issue they will keep answering to you as “we are elevating the issue to our engineering team”. They don’t get back to you, and when they do they don’t resolve it and act like you are the only one having these problems. Don’t waste your time.

    Helpful(21) Unhelpful(3)You have already voted this
  5. Reply
    RoadWarrior June 7, 2017 at 12:21 pm
    5
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    100

    Out of all the systems, we looked at PeopleNet’s display was the easiest for my drivers to understand & use. We chose them because of their depth of integration to our TMS solution and driver acceptance. Their support team was very easy to work.

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  6. Reply
    Jennifer D Martin And Daughter Trucking And Transport August 10, 2017 at 9:22 pm
    5
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    100

    PeopleNet IS REALLY GREAT IF YOU KNOW JUST THE RIGHT WAY TO USE IT YOU CAN ACCURATELY MOVE THE TRUCKS OFF HOURS OTHER WORDS CHEAT THE SYSTEM LIKE LOOSE LEAF PAPER LOGS SOMETIMES IT CAN RUN A DRIVER TO A LOW OVER HEAD OR A WRONG LOCATION BUT THE DRIVER SHOULD BE TRIP PLANNING UP FRONT ANYHOW GREAT TOOL GET IT AND TAKE CARE OF IT LOGS ARE WELL WORTH IT

    Helpful(7) Unhelpful(8)You have already voted this
  7. Reply
    CCA September 29, 2017 at 6:48 am

    We have been using Peoplenet for 3 and half years and could not be more satisfied.

  8. Reply
    Buck October 6, 2017 at 11:49 am
    1
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    20

    Absolutely the worst customer service you could ever experience, bar none. Sign up and keep your monthly payments on time is all they are concerned with. Using over 500 of them and have decided to look elsewhere even with though it’s a three year commitment…we will eat the the $ left in the contract. Seriously, that’s how bad it is. It’s good hardware/software but has it’s day’s where you need someone to act on an issue…they don’t.

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    • Reply
      B-Mac May 14, 2018 at 3:17 pm

      have you found a different solution yet?

  9. Reply
    Danny Ratliff October 13, 2017 at 3:52 pm
    0.5
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    10

    horrible customer service! we are looking for an alternative, extremely poor service!!!

    Helpful(5) Unhelpful(0)You have already voted this
  10. Reply
    Dennis Watkins October 15, 2017 at 3:26 pm

    Not driver friendly, it will ask you when you get to your destination if you’re there, simple right? If you are not stopped and change your status to on duty guess what log violation, when you sign on make sure you go on duty for 15 min to do a pre trip or guess what? Log violation, etc. Etc. Etc. If your company buy this CRAPPY system study the book.otherwise guess what? Log violation.

    • Reply
      Anonymous November 15, 2017 at 2:38 pm

      My peoplenet Auto changes my log status to on duty to driving and vise versa also it will put me off duty if no activity for 15 mins unless I cahnge it to on duty or loading/unloading

  11. Reply
    William Brown November 24, 2017 at 9:49 pm

    It is NOT YET available with ANY ELD-compliant software. AOBRD only at this time.

  12. Reply
    Matt December 28, 2017 at 12:44 pm
    1
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    20

    Not ELD complaint. You have to be on an android tablet with PMG to be compliant unless you meet the AOBRD Grandfather rules.

    See the list here https://csa.fmcsa.dot.gov/ELD/List

    Helpful(1) Unhelpful(0)You have already voted this
  13. Reply
    Mark B January 22, 2018 at 6:50 pm

    UMMMMM, this unit is not ELD compliant. In fact PeopleNet had to request an exemption via ODFL until march because of this. In fact they have not released the Android product!

  14. Reply
    Lisa B February 1, 2018 at 11:58 am

    Our company has had PeopleNet for 3 years. We do not like it at all. The customer service is absolutely the worst by far. Good luck in them helping you when you have issues. If you call, you will be on hold for 20 minutes or longer only to get someone that is clueless and not able to resolve the issue. Not only that they will want to blame your IT in house people on the issue. Highly DO NOT recommend getting this devise. You will regret it.

    • Reply
      brian m March 26, 2018 at 1:23 pm

      I agree, PNet is the worst.

  15. Reply
    Illinois trucker March 28, 2018 at 6:58 am
    1.5
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    30

    Been using it a week or so with Ryder truck and from day one its been hit or miss. At first it didn’t work correctly, kept searching for connections or during my travel would have to re-establish a connection a lot. Seems to up date slowly and in my truck its a add on temporary install sitting in big tackle box like system that would be a projectile in any sort of accident or panic stop. Trying to get help is like non existent the people at Ryder shops seem to not be any more up to speed then myself on it. I think most of these devices would work better if they focused more on the basics of logging and less on offering worthless add on stuff. Just log what duty status I am on and keep up with my HOS and skip the rest. Mostly because it doesn’t work well anyway.

    Helpful(3) Unhelpful(0)You have already voted this
  16. Reply
    Anonymous April 8, 2018 at 5:23 am
    0.5
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    10

    Never works right screen freezes constantly to the point it has to be hard reset at least once a week terrible customer service and it takes them forever to do anything

    Helpful(1) Unhelpful(0)You have already voted this
  17. Reply
    JVT April 16, 2018 at 10:25 pm
    0.5
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    10

    Don’t puncture the screen as I did accidentally. The touch screen functionallity went dead. Never used such an awkward keyboard as keys do not always respond; not counting the many times the screen freezes at the worst possible moments.

    Helpful(1) Unhelpful(0)You have already voted this
  18. Reply
    Annette April 29, 2018 at 6:12 pm
    0.5
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    10

    PeopleNet is not good at building lasting relationships with businesses who need their products. When we first started working with the company it wasn’t any issue getting individuals in their sales team to contact our company for payment and what they called training. They sent over the equipment about 60 days prior to us being able to connect it in our truck and this was specified during the initial sales call. We spent additional money having our truck wired for their equipment from the factory and tested by licensed techs prior to pickup to ensure everything was working properly in the wiring. When it came time to install the tablet and docking station in the truck it would not charge or connect to the network. We called the support team and they mentioned that we would need to do the required update on the tablet and then everything should work accordingly, although this was not the case. We called the customer care center who informed us that they would send out new equipment after the truck and equipment was tested from the dealer. We complied with this and everything tested with power going all the way to the dock and the dock putting out nothing. We received the new equipment and it was the same case, equipment didn’t work. We called again and told them that this was the case and we were told that it was hard for them to believe that two sets of equipment could be faulty and that the problem must be on our end and something must be wrong with the truck or wiring. I informed PeopleNet that we would be discontinuing our business relationship with them and that I didn’t appreciate having our integrity called in to question and that I would not be paying the outstanding invoices I had with them, one of which was for a month of service that we hadn’t even been able to use at all. It was approximately 4 days before someone responded back to what I had sent and said that an option that I had at this time would be to have one of their licensed techs come out and install the equipment, which was not an option that was given to us when we started this process and that if we did not pay for the outstanding invoices they would negatively reflect on our credit scores. I asked to have a member of their management team connect with us. Someone did eventually call us but it was approximately another 3 days later. I expressed my concern with all the issues we had and let them know that I would be ending our business relationship with them at this time. I expressed concern that I was paying for services and equipment that we had not been able to use the entire time it was in our possession. I was informed that since the equipment had been in my possession for more than 30 days that I would not be receiving a refund for that and it was mine to keep. I am not sure why I would want to keep equipment that is faulty and does not work. They did take off the month of service that I did not receive but it was our responsibility to pay for the $1600 or so that it cost for the equipment and what they call the on-boarding process. Seems like an awful lot of money to pay for something that doesn’t work and their customer service and sales team dodge your calls when there is an issue to be brought to the table but not when they are trying to get you to sign a contract.

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  19. Reply
    dean frink June 12, 2018 at 4:28 pm
    0.5
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    10

    I was hoping there will be a class action on peoplenet. they got me for a lot of money and are charging me a bunch to shut them off.

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  20. Reply
    Me June 19, 2018 at 2:07 pm

    Trash keep the system up it might be worth a dam smh!!!!! Out on the road and CHP asks for logs and ya cant log on now dealing with your trash and a pissed off officer!!!! Thanks

  21. Reply
    Produce Hauler June 22, 2018 at 1:01 pm

    Can’t even give them 1/2 star. We have the PD.4’s in our trucks. They freeze up all the time. Admin computers say no service available. When I try to work with support, they keep saying that the problems that I contact them about are resolved, even though they are not, so I have to reply and reopen the issue each time. Random updates and migrations to servers without advance warning to customers. Has anyone tried to get a per unit per hour/day credit from them every time there is an issue? DO NOT RECOMMEND AT ALL.

  22. Reply
    Rich Rothenbach July 19, 2018 at 12:07 pm
    4
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    80

    Our company has been running PeopleNet since 2013. We were a pilot program in our area using the g3 OBC and the PD4 display. Being the Safety and Compliance Manager at our company, it is very important to us to have the tech support and backing of of a Professional Customer Manager which we have had since the beginning. My company has zero HOS violations thanks to the support we get from our Customer Manager and the ease of use for our drivers. We are currently in the process of switching our fleet to the PMG with a completion date of August 15 2018 as our target. I would have given PeopleNet a 5 star if i were to know when the PD4 ELD software will be available. This makes us a bit nervous because some the types of deliveries we make are in remote areas where the 4G LTE network would really be helpful. I, as of this date cannot get an answer from PeopleNet when the software will be available. Hopefully before the phone companies start to reduce service. This in it’s self should be PeopleNet’s top priority.

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  23. Reply
    Jon August 24, 2018 at 7:18 pm
    5
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    100

    Use it 5 days a week and very easy and friendly to use. I’m Still getting use to it since being hired but easy.

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  24. Reply
    John September 4, 2018 at 1:36 am

    The most unfrendly interface I ever seen!!! Software developer
    Should get in the truck for a month and try to work with his idiotic “creation” . May be this will
    Help him.

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