Rand McNally TND 765/760

6.5 Total Score
Familiar, and very easy to install

The TND 765 has all the features you'd expect from an ELD, with the big bonus of being the easiest install on the market right now. One device, one cable. Plug it in and you're done.

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Up Front Cost Monthly Cost 3-year Total Cost
$550 $30 $1630


PROS:
  • Respected GPS device, familiar to drivers
  • Very easy to install
  • Low total cost of ownership

CONS:
  • Feels a bit dated, not the most user friendly
  • The touch screen can be difficult sometimes
  • Some reports of hardware problems and software bugs


The Rand McNally TND 765 (formerly 760) has a lot of great things going for it. It runs on the same hardware that thousands of drivers already know and love for GPS navigation. If you’re a fleet manager worried about how your drivers will adjust to ELDs, going with a device that they already know and appreciate can be very helpful.

It is also incredibly easy to install. There is no jumble of different wires, adapters, and fuses like with many systems. No real need to open up the dash panels. A single cable plugs into the truck’s diagnostic port. That cable is then hard-wired into the TND itself. Simply plug it in, mount the screen wherever you want, and go. This is a really great feature for companies that employ a lot of owner operator or short-term lease/rental vehicles. It avoids having to spend an hour or more installing or removing your ELD each time a new truck joins or leaves your fleet!

On top of these perks, Rand McNally is also one of those most affordable options out there. The up-front cost to buy the unit is $550, but that does NOT include navigation. Some fleets can do without GPS nav, but it’s a great bonus feature for drivers that many fleets will want. Adding navigation brings the initial cost up to around $650-$700. The monthly service cost varies depending on the features you want. There is a bare-bones Electronic Logs only plan for $20/mo, a Basic plan that adds in messaging for $30/mo, and the Enterprise plan for $40/mo which includes advanced features like driver scorecards, critical event reporting, etc. Rand also now offers a lease option, where you pay nothing up front for the hardware and instead pay $52-$62/mo for a bundle including the device and service plan. No matter which route you take, the TND ends up being significantly cheaper in total cost than many of its comparable competitors.

There are a few downsides to consider. The screens on the driver tablet feel a bit old-school. It doesn’t take long to get used to, but the ELD menus are not the most intuitive or user friendly. The touch screen is not terrible, but not one of the higher quality ones out there. It can be somewhat frustrating until you get used to the “feel” of it. Our testing encountered a few instances of buggy type behavior, especially after the unit reboots, but nothing too serious. The back-office tools are functional, but definitely not slick. They too feel dated and perhaps in need of some renovation. That said, many of these issues are largely cosmetic, and are easily overcome with a bit of training and practice.

All in all, the Rand McNally TND 765 is a good option, especially for budget minded fleets that need an easy install/remove process. It may not be the fanciest solution, but it does the job for a decent price and has some real advantages.

Click to see Specifications

Specification

Display Device

Type: Dedicated

Features

DVIR

Two-way messaging

Navigation

Engine Info (MPGs, faults, etc)

Document Scanning

Price per unit

Up-front cost: 550

Monthly cost: 30

3-year Total Cost: 1630

General

Transmits logs to DOT via: Telematics (Email / Web Services)

Vendor: Rand McNally

51 Comments
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  1. Reply
    Anonymous March 23, 2016 at 7:22 am
    3.5
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    70

    The user interface feels pretty 90s, and it had some weird buggy behavior. But overall it did the job, and its nice that it doubles as a good GPS that drivers are comfortable with. It’s also really easy to install since its all just one box with a single cable that goes to the jbus.

    + PROS: Easy to install Good GPS
    - CONS: Kind of old school for the driver
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  2. Reply
    Anonymous September 2, 2016 at 6:34 am

    Wow one comment, I’m sold

  3. Reply
    John October 4, 2016 at 5:26 pm
    4.5
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    90

    One nice thing we noticed, is that Rand is constantly working on this to improve it and add new functionality.

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  4. Reply
    Anonymous November 14, 2016 at 5:55 pm
    3.5
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    70

    It is easy to use and understand and a lot of nice features. However they connect using sprint which doesnt have good coverage once you leave the big roads. the older 760 do flake out quite a bit but it seems to be better with the 765 version.

    + PROS: easy to use and good feature for the drivers to use like the maps that they can find food,fuel, repairs etc.
    - CONS: Poor connectivity off the big roads
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  5. Reply
    Dan April 10, 2017 at 12:04 pm
    2
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    40

    Not very user friendly. The maps are outdated, and the back-office system is complicated and hard to work with.

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  6. Reply
    Aaron April 13, 2017 at 7:47 am
    2.5
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    50

    I did a 30 day demo with the TND 765. The unit itself was great. Easy for drivers to use, which is the biggest thing I need to find. However there are more negatives than posotives with Rand McNally. Their back office can only be used on Internet Explorer because it is built on Microsoft Silverlight. NO ACCESS FROM SMARTPHONE OR TABLET is what that means. Their mapping is within the back office is also inadequate. Additionally they use Sprint service, so they do a lot of storing and sending later.

    If Rand rebuilt their back office in a user friendly mobile accessible manor and changed to ATT or verizon they could be a major player.

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    • Reply
      mad at rmcally March 27, 2018 at 2:02 pm

      We have the TND765 units and are having nothing but problems. The technician said they can’t fix our units to work in our trucks after $13000.00 of units. and if we want out they want us to pay for three years of service that they can’t give us now. We are sending units back every month.

  7. Reply
    Anonymous June 26, 2017 at 9:03 am

    Absolutely horrible, constantly losing GPS, very buggy, mileage way off from what was actually driven. Units constantly overheating even after update.

  8. Reply
    Bosco July 7, 2017 at 9:47 pm
    2
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    40

    We have 10 units, we had a lot of issues with them, but once they have installed new update situation got a lot better. On the other hand our drivers are not so happy with it

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  9. Reply
    Doug August 1, 2017 at 7:08 am

    We have been trying to get our TND 765 units working for the past year. They do not calculate the correct miles and can not reconize when you cross state lines. Very unhappy !!!

  10. Reply
    Anonymous October 12, 2017 at 8:21 am

    With several hundred units out for our company, our log personnel spend more time as tech support rather than monitoring for HOS violations. The units are inconsistent and constantly need “patches” and upgrades. The irritation of these units outweighs the cost benefits. The units are also still not on the FMCSA vendor approved list. Rand is just not a good solution. Once they pull their heads out of their holes, maybe a different story.

  11. Reply
    Pissed off October 19, 2017 at 4:08 pm
    0.5
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    10

    We have had a 40% failure rate while customers with Rand McNally. Problem after problem and it takes about a month to get a replacement. This company flat out lies to its customers and charge you $700.00 each unit and offered $400.00 each when it’s time to switch. Stay far far away from this worthless company

    Helpful(15) Unhelpful(1)You have already voted this
  12. Reply
    Anonymous November 1, 2017 at 9:06 am

    We have 20 units so far and they are nothing but glorified paperweights…. drivers get black screens non stop and we have to send them in and pray we get them back within a month! The customer service reps change about every two weeks it seems and nobody can give you a straight answer about anything! They don’t tell you when you are doing a demo or ordering that these units are made by someone else and now they are abandoning it! whatever you do, do not sign their contract!!! worst customer service I have ever experienced

    • Reply
      OHFleetOwner December 7, 2017 at 5:54 pm

      I’ve had the same horrible experience. Can’t wait for the service period to be over with them.

  13. Reply
    SPX November 1, 2017 at 4:36 pm
    0.5
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    10

    Started out fair and got worse from there. For a while we were having as many as four drivers in a 20 minute period call in and say they had a blank screen and unit won’t turn on. Call tech support and expect to be on hold for 20 minutes to get a guy who really doesn’t care if you have a driver at a scale without a log for today or his prior seven days. After all, the tech won’t have to sit there out of service for 10 hours for no log. Contacted VP of sales and he just got really pissed off when I told him his product was junk. I was being nice, he doesn’t care if you get a driver out of service either. Same as all other comments, they have a “fix” that will be out soon. Still waiting. GPS routes drivers the LONG WAY to destinations. Had to give drivers a road atlas to check the RM GPS .

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  14. Reply
    ANONYMOUS November 3, 2017 at 9:29 am
    1
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    20

    Out of seven units there are always 2 or 3 that lose the gps signal for several days. I called support and was told there is an update coming. 3 months after update no change. Tech support went from telling me to unplug the unit wait 5 minutes and plug it back in to not returning my call at all.

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  15. Reply
    Anton Antonov November 7, 2017 at 8:24 pm

    This product is GARBAGE. I got it while back and tried it. It didnt work. I contacted the tech support and they could not help me. They had no clue about a product. You call them and you cant get no one on the phone… They refused to take the product back and refund me the money… but i got it thanks to credit card company. I was a big consumer of Rand McNally’s products before now after this experience i will never ever purchase an other product of theirs….

  16. Reply
    Michael S November 28, 2017 at 1:50 pm
    3.5
    Add your rating
    70

    Our experience has gotten better as we identified the bugs/glitches and how to deal with them. The customer support has been good too. I have felt they are overwhelmed with the issues and demand but the customer service reps hang in there with me. We’ve turned the aggravation corner with them in other words. It’s been a long hard road and we’ve come to far, too long and too hard getting this system into 65 trucks to switch now. Waiting for replacement units can be tough, but as the “push” subsides I feel turnaround time will get better.

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  17. Reply
    Disappointed December 1, 2017 at 10:53 am

    Do NOT even consider this horrible system. I can relate to the other comments and we have experienced all of the same situations and problems other people are having with the Rand system. I totally concur, that this system, with all of its patches, has gotten worse. I really want out of this contract. I believe Rand McNally should let it’s customers out of their contract because they (Rand McNally) have not lived up to their end of the contract. This is a terrible product!

  18. Reply
    Bob December 1, 2017 at 12:01 pm
    0.5
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    10

    It is hard to Trust Rand McNally, as it seem that every time you call you get a different story. I feel like I am being spoon-fed bullshit. They run out of stock every other week and no one knows when they will get more. How can a company not know when to expect their product?

    Stephen Fletcher is either asleep or his people are pulling the wool over his eyes, as he is doing a terrible job with Rand’s truck products. Especially the ELDs like the 760 and 765.

    One person told me they were discontinuing the 765. How is that possible? Is the 765 really that bad, that Rand no longer wants to deal with it?

    And what about all those customers who purchased the 765 for part of their fleet? Is Rand tossing them to the wolves? I don’t want 3 different ELDs on my trucks.

    Very poorly operated company.

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  19. Reply
    Horrible Product - Worse Customer Service December 7, 2017 at 2:55 pm
    0.5
    Add your rating
    10

    I bought 16 units for our small fleet and started installing them in October. The problems started on the very first day and got continually worse as time went on. Calling Fleet Services was an exercise in futility at best; the phone would ring for 15 mins and then shut off. If someone answered they were less than helpful and the standard answer was to replace the unit. The “local” field rep was MIA.

    Some of the problems we encountered were; engine sync issues, sync malfunctions, random incorrect duty status changes, map malfunctions and two of the 16 units just quit working entirely. We had to install Internet Explorer 11 browsers (A MS legacy product) in our PC’s to get the mapping software to work because it is the only compatible browser with the software and they told us they have no plans to change that.

    It was such a bad experience I demanded to be released from the contract and all financial obligations and am shipping them back. This will mean that we won’t be compliant for the ELD mandate, but I don’t care. I’ll start over and take my chances. It is truly that bad.

    Helpful(9) Unhelpful(1)You have already voted this
  20. Reply
    OHFleetOwner December 7, 2017 at 5:52 pm
    0.5
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    10

    We have 35 of these units, with a fleet contract. You get ZERO benefits converting your account from normal Retail to Fleet – had to order 15 units at once for them to give us a $50.00 discount per unit. We use their enterprise monthly subscription (the most expensive, and supposed to be the most comprehensive)

    Can’t wait for our service period to be over, here’s why:

    1. Multiple units lose GPS in known areas

    2. Have been sent defective and cracked units (even though we purchased them “new” form RM) – they then replaced them with TND765 which was not compatible with our year truck (even though they got the truck year, make, model, and vin from us at their request)

    3. Incorrect odometer readings constantly

    4. Reporting is TERRIBLE – Not customizable

    5. Trip Reports do not generate the necessary info for IFTA filing (but you can buy their 3rd party fuel reporting, GO FIGURE)

    6. You have to download DVIR and LOGS SEPARATELY!! Wouldn’t it make sense to attach that day’s DVIR to the driver’s log when I want to export? Instead, you have to take multiple steps to finish 1 task.

    7. Have been hearing “We are updating/fixing that” since our firsts purchase in 2014. Yet the dashboard has had minimal changes to it, and IS NOT USER FRIENDLY, even to a tech savvy millenial!

    8. Consistently has SYNC issues

    9. TND765 cannot pull VIN from 2009 Volvos (have been told they’re working on patching the software LOL)

    Long story short, I can’t wait until our contract is over with them. It’s a shame we spent so much money, and continue to do so for such an unreliable product.

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  21. Reply
    Anonymous December 14, 2017 at 12:00 pm
    0.5
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    10

    I bought 11units for our small fleet and started installing them in September. Still being told three of the power cords are on back order. The problems started on the very first day and got continually worse as time went on. Calling Fleet Services is a waste of time. If someone answered they were less than helpful and the standard answer was to replace the unit, we’re working on a patch, or cancel the contract and go elsewhere.

    Some of the problems we encountered were; engine sync issues, sync malfunctions, random incorrect duty status changes, map malfunctions and three of the 8 units we received power cords for just quit working entirely.

    Would not recommend Rand McNally at all.

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  22. Reply
    James V. Crowl December 14, 2017 at 9:11 pm
    0.5
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    10

    The 760 and 765 are complete junk! Do not buy! Rand McNally will not stand behind their equipment! It’s always the trucks issue not theirs. Have been known to burn up ECM’S. It’s needs upgraded when you buy it, they will give you the update……for $1000. Neither will function on a 2006 or older truck especially 6-pin data ports! Beware!

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  23. Reply
    Mike Gonzales January 2, 2018 at 10:46 am
    1
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    20

    This system freezes often and takes long to start over. Hard to find options and does not show real time actions.

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    • Reply
      Megan January 16, 2018 at 9:45 am

      Have you gone with anything else yet? If so I can help you.

  24. Reply
    Robert Paulson January 11, 2018 at 5:22 pm
    0.5
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    10

    Very unimpressed….clunky and slow — it has frozen up on me on several occasions i.e. 60 minutes to take a 30 min break. Navigation is close to useless– it doesn’t have reliable truck information for smaller roads near destinations. Large cable coming out of the rear of the unit and the big mounting bracket included makes it impossible to mount outside of my field of vision.so I need to lay it flat on my dash to drive.

    Also the screen is far too bright on its lowest setting, and can’t be turned off while the truck’s engine is running..

    I just want this thing out of my truck before it gets me in an accident. Unfortunately, this is my only option until I can find a different company to run for.

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    • Reply
      Megan January 16, 2018 at 9:44 am

      Good Morning Robert, Have you found another provider yet? If not I can help you out.

  25. Reply
    Karl Kramme January 18, 2018 at 2:11 pm
    0.5
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    10

    These are pieces of crap. We bought 28 and have a 90% failure rate. Constant black screens. Tech support just tells you to unplug them wait for the lights to go out an plug them back in. They claim that the problem is “unusual” ….BS, everyone who commented before mine proves that wrong. I’m heading in the direction of canceling our contract. They obviously have a major software/hardware issue with the 765 and don’t know how to correct it. DO NOT BUY

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  26. Reply
    Ricky January 19, 2018 at 7:42 am
    0.5
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    10

    We are running 25 of the TND 765 devices. We have had nothing but problems with these devices. They do not work well with our trucks which are 2001 through 2008 year models. We have constant connection problems with the truck/eld connections, Rand tech support tells us that their devices don’t work well with older trucks unless they are straight wired into the trucks, but will not answer our requests for a tech to come down to instruct us on this. Also their tech reply about problems is to send out a patch to update the devices to a new software version or to downgrade it to an older software version. When that does not work, they say that there is a connection problem with the trucks due to the old year models. The 25 devices we ordered, we have already had to send 5 back for repairs and have only gotten 2 of them back in over a month’s period. The sales rep has not replyed back to us in over a month of constant email attempts. The software will change modes on you in the middle of driving by it self, is constantly showing errors on the log status pages. DO NOT BUY these unless you want a major headache and no help from them.

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  27. Reply
    Mike Diamonds February 4, 2018 at 10:19 am
    0.5
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    10

    We have had tons of problems with the shutting off mid trip. They are constantly going bad and needing replacement. My Safety guy spends alot of time on the phone each week getting things fixed. I wouldn’t get them again. We only went this path because they were the cheapest. Unfortunately- Not being able to use the mapping on my smart phone or chrome, or mac book is terrible for me too.

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  28. Reply
    Alex Rodrigues February 7, 2018 at 9:32 am

    Same Problems here

  29. Reply
    leighann February 8, 2018 at 1:12 pm

    have any of yall been able to get out of the contract??? we are having the same problems and now they have told us to report malfunctions to the DOT may as well put a target sign on the trucks?

  30. Reply
    Safety manager February 9, 2018 at 6:57 am

    105 units, 760 / 765 . 60% failure rate and terible customer service.
    these will cause legal issues as they countinusly stop recording milage and locations. we have logs showing drivers doing pre trips in one state while they have actualy drove over 300 miles and are unloading in another state . ( Not Legal and locations can not be corrected) , the only answer you get from support is to turn the unit off for 5 minutes and start it back up .
    I would highly recomend staying away from these if you would like to run a legally compliant fleet.

  31. Reply
    Hughes February 22, 2018 at 10:00 am
    1
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    20

    These things are junk! I’ve been with this company since the 1st of Feb. The 2nd one they sent me has died. Their sending a 3rd out. After sitting for 2-3 hrs it goes dark and won’t come back on. Won’t restart unplugged it won’t restart. J.j.keller is waaaaaaaay better!

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  32. Reply
    kelly February 26, 2018 at 12:20 pm

    Horrible system!!!!

  33. Reply
    Anonymous February 27, 2018 at 8:53 am

    We have been having a lot of these same issues as well with our fleet – can any one suggest a possible change to another provider to stay compliant but something that will not have as many issues as this system?

  34. Reply
    Kevin March 2, 2018 at 1:08 pm

    Rand McNally has trouble with customer relations and fixing bugs.
    He are caught in a 3 year contract, devices work fine, but we get runaround when attempting to address a major issue with our Volvos. End up having logs showing 33k+ miles a day, clocking 8k MPH?
    Read about our issues here and decide for yourself https://www.thetruckersreport.com/truckingindustryforum/threads/2018-volvo-d13-with-rand-mcnally.734948/

  35. Reply
    Kevin March 2, 2018 at 2:11 pm
    0.5
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    10

    Poor customer service, multiple stories on fixes, no ETAs, to buy more time the wanted us to drive the truck to call center so we can get “ammo” to “escalate. Ammo is 200+ trucks, $10K month fees, 3 year contract, being a good vendor? Poor business decisions.

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  36. Reply
    johnny March 5, 2018 at 4:38 pm
    0.5
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    10

    Problems since day one, and its still continues months later

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  37. Reply
    NICK March 8, 2018 at 10:39 am
    0.5
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    10

    After cell service signal is lost , the device does not update position and log status
    Happens very often

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  38. Reply
    99% of my job is dealing with Rand Mcnally now... March 29, 2018 at 3:43 pm

    Nothing but problems… have had them for about a year and have 15 units, we have had to send them back a unit for repair 19 times and have 4 out right now. When we do send them in, we are lucky to get them back within a month… this company is an absolute joke. they are now saying we have to pay an incredible price to get out of our contract!

  39. Reply
    Libby April 13, 2018 at 11:50 am
    0.5
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    10

    These units are very unreliable. Difficult to match up cables with older trucks. The IFTA mileage for state miles is a joke because if it loses a signal it loses the miles. The elog system can only recall logs for 8 days and then they are lost for auditing. Look for another unit. This one is the pits.

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  40. Reply
    Anonymous April 19, 2018 at 1:00 pm

    junk , absolute junk

  41. Reply
    Kelly April 24, 2018 at 5:05 am
    0.5
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    10

    I agree with the others, this ELD sucks, constantly have blank screens,often late for delivery as I spend to much time waiting on it.

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  42. Reply
    Craig April 26, 2018 at 6:14 am
    0.5
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    10

    Not a very good unit. We have 50 of them and we are always sending them in for repairs. I would not recommend these to anyone

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  43. Reply
    Anonymous May 7, 2018 at 2:51 pm
    1
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    20

    TND 765 is very buggy, shuts off a lot. Get a lot of fault codes
    Goes on duty (line 4) while driving
    GPS does not work properly
    Stay away from this product

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  44. Reply
    Anonymous July 3, 2018 at 11:01 am

    Biggest problem is lack of support, when it works, they seem to be fairly good, but that is seldom. Connection to systems is slow, the tech support is poor, always either upgrading, or down grading. Some of the upgrades take an hour to complete…and they seem to think the trucks are parked outsdie with nothing to do.Probably basically good units, just no support. no customer service…

  45. Reply
    Paul C July 13, 2018 at 1:11 pm
    0.5
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    10

    Incredibly disappointing piece of hardware….navigation feature is equal parts useless and dangerous. Oversized bracket system does not allow system to be mounted anywhere in my truck without obstructing my view or shifting. Worst possible score for any ELD in my mind

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  46. Reply
    Kelly August 27, 2018 at 8:25 am
    0.5
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    10

    Unit had issues when first received unit so this is the second unit , biggest complaint not very user friendly and to many bugs, operations manual very vague on operations of unit . lack of 24 hour support , takes to long to update information .

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  47. Reply
    Charles September 19, 2018 at 10:10 am

    Rand McNally GPS worse one on the market. I believed the adds ,and used the paper map’s spent the money. Big mistake.. Rand McNally stay with paper
    Your electronic items bad deal.

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