Teletrac Navman DIRECTOR® ELD

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  1. Reply
    Randy March 5, 2020 at 3:38 pm
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    10

    Outdated Manuals, poor customer service no call backs, no response to emails, go elsewhere

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  2. Reply
    Ed L February 11, 2020 at 12:45 pm
    0.5
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    10

    We had used Teletrac, From June off 2018 – May of 2019, of the many problems we reported to Teletrac, I have included 2 specific examples that in my opinion not only demonstrate the lackadaisical approach Teletrac takes in resolving our issues, but also provides the reasons, beyond a shadow of a doubt, that Teletrac did not resolve our issues within a timely fashion.
    Issue #1:

    Idling Report Issues: We use idle data to dictate what our drivers will be receiving as part of their fuel-saving bonus.

    Date Issue was Reported: 09/10/2018
    Date Issue Resolved: Never
    Total Time Unresolved: 8+ Months

    Issue #1 Recap: We had reached out several times starting on September 10, 2018, to get the idle time reports fixed as they were providing incorrect data. This was a feature that Teletrac had advertised when selling their product. This issue although multiple correspondences every month from the original date of reporting were had, was never fixed. There were large periods of time that had gone on where we were never reached out too. This was detrimental to or business because our drivers have a performance bonus that is given out monthly that is based on fuel mileage when we are unable to get a correct reading of fuel consumption we are paying out bonuses or not paying out bonuses on incorrect data. To put this into perspective, Samsara our current ELD provider had an issue with their idle time reports, not only did they reach out to us on a weekly basis as this was being fixed, but they also credited our company a month of service, and had the reporting issue fixed within 4 weeks. This problem again reported back in September of 2018, with follow up emails continuing through April of 2019.

    Issue #2:

    Units Malfunctioning: The purpose of purchasing an ELD is to be compliant with the hours of service regulations. Teletrac was supposed to allow our company to remain compliant by providing a system, a reliable system that could monitor our driver’s hours of service electronically and get us away from using paper logs.

    Date Issue was Reported: 09/19/2018
    Date Issue Resolved: Never
    Total Time Unresolved: 8+ Months

    Issue #2 Recap: This issue is quite devastating to any business, imagine purchasing a product and then not be able to use it for its intended use. The federal DOT has a ruling against using paper logs for more than 8 days. This means if you are caught using a paper log over an 8-day period your trucking company can receive a fine and be put out of service, ruining your safety score, resulting in your customers being unable to use you. This problem should have been resolved in 8 days. When Teletrac reached out to us regarding this problem, they reached out to us 6 days later on 09/25/2018, and this was their response, “We completed the firmware update for vehicle 240. This should help with the driver being kicked into On Duty while driving but the issue won’t be 100% resolved until our next firmware update. Our team is working very hard on that right now as it has the highest of priorities at the moment. Once we have a new build, we will make sure your units are updated ASAP. Thank you for your patience while we get this taken care of.” I was told that this “Should” fix, which it didn’t and that we would be made aware of when the next firm wear update was released. Fast forward a month later, 10/26/2018 my driver, using Truck 240, is stopped by the DOT and receives a failed DOT inspection. A failed inspection after purchasing a device that is supposed to prevent these failed inspections from taking place. It’s not that we were running illegally, its that the device we had purchased was not working so our driver needed to run on paper logs for over a month. Yes, we knew we shouldn’t be running a paper log, but what should we have done, told our driver who has been with us for over 15 years, that he couldn’t provide for his family, because our ELD provider sold us a faulty system? Or even better just not have him work with us and leave our company to go work for a competitor. If we don’t keep our team running we don’t have a business. You would think after this Teletrac would assist in bringing this issue to resolve, well unfortunately not. Not only was this a problem with multiple devices, but this was reported by Teletrac on 11/10/2018 as being resolved, however, again re-reported on 11/14/2018 as occurring again. This problem would not go away and had been reported as late as 04/25/2019. This issue was never resolved in its entirety, Teletrac is trying to get away with temp fixes that last a day or two and claiming that the issue was fixed. This is not okay and is pure deception. To put this into perspective, Samsara our current ELD provider has not to date had one service outage. We to date have not had one issue regarding their HOS platform. Go figure we purchase an ELD solution and have an ELD solution.

    Ultimately speaking, Teletrac provided our company terrible service. Their level of communication was bad, their products were faulty, and their support was abysmal. We need to be able to take care of our team; we need to partner with companies that are interested in growing, and unfortunately, Teletrac shows no ambition to do so. It amazes me that Teletrac can remain in business when companies like Samsara are around proving unmatched service. We were told that if after 90 days our issues could not be resolved we would be allowed out of our contract, Teletrac “fixes” the issue to their satisfaction and calls it completed to only have the same problem occur again in the very next few days. This is not fixing the problem. For this reason, we issue a strong warning against any company that wishes to do business with Teletrac.

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  3. Reply
    Whata Joke December 31, 2019 at 10:32 pm
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    10

    I hate this ELD. The screen won’t tell you how much time you have been off duty or how much time until a violation. Nothing is explained well in manual and information is vague on device. This unit was pushed by Ryder and unfortunately my company made a bad decision. Don’t make the same mistake.

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  4. Reply
    not satisfied November 12, 2019 at 12:25 pm

    Totally agree. The sales pitch was on-point. But, it’s been a disaster since that day. When calling customer support they have no sense of urgency and don’t understand what you are asking or telling them. They say they escalate but that is a black hole where noone works. I will be looking for other options upon my contract ending.

  5. Reply
    Dominic D'Amico October 2, 2019 at 6:54 pm
    5
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    100

    As being a start up School Bus and Motor Coach company, the product has worked well for us. The service and sense of urgency has been great. My staff and I are still learning the system but the how to videos seem to help us quite a bit. When I have a question, I am called back same day to resolve.

    Being familiar with other products in this industry, for the price, service, and reliability it has worked great for us..

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  6. Reply
    Sandra Christian October 2, 2019 at 7:51 am
    4
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    80

    We have never had a problem with Teletrac Navman. We have 7 units with tracking, and have never had a problem. One of our vehicles got stolen, we looked it up on Teletrac and told the police where the vehicle was. It was recovered. We can go online and see where everyone is at, when they got there, when they leave…….we are very pleased with this product and service.

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  7. Reply
    Anonymous August 16, 2019 at 11:35 am

    I couldn’t agree more, I have had NOTHING but issues with my units going out (loss of power) the actual tablets are not built for a truck which will cause NUMEROUS repair calls to swap out displays as the plug in and unit wear out quickly.

    Besides this the admin side is a pain as well, shop guy moves the truck without logging in, now my driver reset has to start over for a 1 minute drive time. Will not renew contract, wish I never accepted the contract.

  8. Reply
    Anonymous August 5, 2019 at 5:51 pm
    0.5
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    10

    We have had an awful experience overall…
    We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can’t get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years.

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  9. Reply
    Vince July 24, 2019 at 4:14 am
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    10

    Waste of money. To many problems with reliability and customer service is useless. Does not accurately work and unable to do Force log out or edits. Better off getting different ELD service provider to save on frustration both from office and from drivers.

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