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Teletrac

3 Total Score
Low up-front cost, but some big issues

The pay-as-you-go monthly pricing model is very attractive to fleets looking to keep out-of-pocket costs low. But the hardware, driver process, and support leave a lot to be desired.

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Up Front Cost Monthly Cost 3-year Total Cost
$0 $45 $1620


PROS:
  • No up-front cost. Pay as you go.
  • Fairly competitive monthly costs

CONS:
  • Unreliable hardware
  • Driver experience not very user-friendly
  • Poor support


Teletrac’s most appealing feature is its pricing structure. They charge a fixed monthly amount per unit, with no up-front costs. This is very appealing for fleets trying avoid shelling out a large amount of initial cash, or seeking financing. Teletrac’s pay-as-you go model seems to be a great solution.

Unfortunately, the experience is largely down hill from there. The hardware is poorly made and prone to failure. This is particularly true of the display devices, and the wiring harnesses that connect them. On the up side, we believe Teletrac is moving away from this hardware, and toward the use of Garmin and other consumer tablets. This seems a step in the right direction, and may greatly improve their product. But while most of the problems are with the display, all of the hardware is less than ideal. Users reported it was not uncommon for 10-15% of units to be malfunctioned at any given time.

The driver’s process is also not very user-friendly or intuitive. Training is difficult, because the system does not seem to make much instinctive sense to drivers. Again, we believe improvements are being made, but as of our experience, the driver experience was slow, difficult, and riddled with busy-work. The back-office tool (Fleet Director) is a little better, but still often cumbersome and poorly designed.

Support was close to non-existent. Turnover among Tier 1 tech support staff seemed very high, and their training left them completely unprepared to face the challenges of frequent hardware failures and software bugs. Most tech support representatives did not have any solid understanding of HOS rules, and seemed to have almost no actual hands on experience with the devices they are meant to troubleshoot.

All around, we believe Teletrac is working to improve, and we would love to re-evaluate their product down the road. The price scheme is certainly appealing. If cost is your top concern, they can serve the purpose of keeping you compliant without breaking the bank. But you will almost certainly pay the difference in time and headaches… at least for now.

Click to see Specifications

Specification

Display Device

Type: Dedicated / Proprietary

Features

DVIR

Two-way messaging

Navigation

Engine Info (MPGs, faults, etc)

IFTA

Price per unit

Up-front cost: 0

Monthly cost: 45

3-year Total Cost: 1620

General

Complies with latest ELD Mandate standards: Not yet

Vendor: Teletrac

16 Comments
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  1. Reply
    Ron Asbell November 23, 2016 at 4:20 pm
    4.5
    Add your rating
    90

    I use Teletrac and recently switched from Qualcomm, it is much easier and user friendly. Prices have improved as well from your review.

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    • Reply
      ELD Ratings November 23, 2016 at 4:38 pm

      Hi Ron, that’s good to hear. Drop us a line sometime if you would, we’d love to hear more about your recent experience with the product. contact@eldratings.com

      Thanks for your comments!

  2. Reply
    Aaron April 13, 2017 at 7:49 am
    0.5
    Add your rating
    10

    Did a trial of teletrac and it didn’t last 10 miles. The new garmin was difficult to Navigate. I have a degree in IT and I had issues. Just not intuitive. Never really made it past that part because if you can’t get data in I can’t get data out.

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    • Reply
      Clay November 8, 2017 at 4:07 pm

      Hey Aaron, what did you end up going with instead?

  3. Reply
    Bill C- Heavy Haulers, Inc.. April 25, 2017 at 2:40 pm
    5
    Add your rating
    100

    Teletrac Navman’s ELD system works great. Been using it for about 9 months now. Their pricing is actually $45/truck/month and zero upfront costs for their ELD. I have experienced the best service and wonderful training and support. Their Garmin unit is so easy to use and my drivers love it for ELD and DVIR. They are budget friendly and their system offers so many additional features free of charge. I highly recommend this company for all your ELD needs.

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  4. Reply
    Toms PVT trucking Inc. April 25, 2017 at 4:25 pm
    5
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    100

    The Garmin truck grade navigation is top notch and routes my drivers to the most appropriate routes with confidence as well as letting my drivers concentrate on the task at hand which is driving safely and delivering on time.

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  5. Reply
    Dave at JHK Transport April 26, 2017 at 10:48 am

    Signed up with Teletrac Navman 2 months ago. We have been using their Garmin 670 for all HOS/DVIR/IFTA. Best total compliance system I found after extensive research. Set up was quick and easy and customer support has been top notch. Equipment and system has been operating perfectly and I would recommend this company to anyone. Great price too!

  6. Reply
    Steven June 6, 2017 at 9:00 pm
    0.5
    Add your rating
    10

    Absolute headache for over 2 months now. It NEVER works right. It has to be attached to the charger to log in or out and has a reflection on the screen. It is more distracting while driving than texting because it is constantly having issues while driving. Support is at 0. The worst business decision ever made. 100% regret.

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    • Reply
      Greg June 12, 2017 at 2:14 pm

      Hi Steven, I’ve been looking at Teletrac’s ELD solution for a while. I haven’t made my decision yet; could you tell me what specific issues your having.

  7. Reply
    UZ Auto Trans Inc. June 7, 2017 at 11:37 am
    4
    Add your rating
    80

    We have a fleet of 32 trucks with Teletrac installed in all of them. Yes the price is good. I would say that 90% of our units work very good 90% of the time. It does need some improvement by the way of making it more driver friendly so the driver can see recaps and available time better. I have had to replace a few hardware a couple times. The Garmin navigation is good but not the best most drivers don’t rely on 1 GPS anyways. The back office is fairly easy to use once you get used to it the only terrible thing is the history playback is the worst I have ever seen I can’t use it and hope they change that ASAP. But for the most part I would recommend it about 75%. Its decent and worth the cost and yes I agree the tech support does need a lot of improvement but once you understand how to do the installs yourself it goes fairly easy.

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  8. Reply
    Jason July 12, 2017 at 9:32 pm

    We’ve had Teletrac for 8 months for our 10 truck fleet. We’ve had to replace components in nearly every truck. From Bluetooth modules to entire units. If that’s not bad enough, their installation company is always two weeks out so our drivers are on paper for that entire time. At the moment I have two vehicles that don’t track mileage, and one that doesn’t connect via Bluetooth to the tablet. That’s 30% of our fleet. Tech support has no idea how the system is supposed to work and the followup is horrible. Simply put, you get what you pay for.

  9. Reply
    Todd July 18, 2017 at 8:01 am
    0.5
    Add your rating
    10

    I have had a Teletrac for 3 years. It freezes up constantly, sometimes for days. Can try turning it off, unplug it, pull the fuse, nothing works when it freezes up. Then all of a sudden it will start working again until the next time. It is extremely unreliable. The up side is that DOT inspectors generally ignore it because it is such a hassle to fool with it.

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  10. Reply
    Anonymous July 20, 2017 at 7:00 pm

    I have worst experience with Teletrac. They kind of got me stuck into the contract by making false promises. I got 4 ELDs, from which 2 have gone out within 1 week. Bad customer support. They want you to get stuck with them whether it’s hurting your business. If have any idea I to get rid of these guys.

  11. Reply
    Brandon T August 31, 2017 at 12:33 pm
    3.5
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    70

    I used Teletrac for about 4 months both in the truck and the Director app (I’m the fleet super as well as a backup driver). We had to uninstall them when we found their system does not work in Canada; though they tried to assure me it will before the December deadline. It was frustrating because we were very specific and upfront about our trucks entering Canada regularly. Maybe I was lucky enough to have a good rep, but I feel like their service isn’t QUITE as bad as suggested in the review. We also had a 20% failure rate of the tablets which were Garmins. We also experienced problems with our team drivers logging out for their 30 minute break and accidentally logging the other driver back in when they drove off and giving false positives for violations. As far as the Director web app is concerned, it’s easy to use in some areas, and difficult in others. Seemed kinda clunky to me and a lot of stuff I would never use being a small fleet.

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  12. Reply
    G September 21, 2017 at 8:48 am
    0.5
    Add your rating
    10

    We signed up with teletrac 3 years ago and can’t wait for our contract to run out. replaced the hardware on all of our unit, Drivers can’t see available hours, device not connecting to VLU cant do IFTA with it as Promised by the sales rep, and customer support is all JUNK
    STAY AWAY FROM THIS COMPANY

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  13. Reply
    A September 22, 2017 at 9:23 am
    0.5
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    10

    Pretty sure we are going to write a $10k check to walk away from these guys.

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