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Teletrac

3 Total Score
Low up-front cost, but some big issues

The pay-as-you-go monthly pricing model is very attractive to fleets looking to keep out-of-pocket costs low. But the hardware, driver process, and support leave a lot to be desired.

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Up Front Cost Monthly Cost 3-year Total Cost
$0 $45 $1620


PROS:
  • No up-front cost. Pay as you go.
  • Fairly competitive monthly costs

CONS:
  • Unreliable hardware
  • Driver experience not very user-friendly
  • Poor support


Teletrac’s most appealing feature is its pricing structure. They charge a fixed monthly amount per unit, with no up-front costs. This is very appealing for fleets trying avoid shelling out a large amount of initial cash, or seeking financing. Teletrac’s pay-as-you go model seems to be a great solution.

Unfortunately, the experience is largely down hill from there. The hardware is poorly made and prone to failure. This is particularly true of the display devices, and the wiring harnesses that connect them. On the up side, we believe Teletrac is moving away from this hardware, and toward the use of Garmin and other consumer tablets. This seems a step in the right direction, and may greatly improve their product. But while most of the problems are with the display, all of the hardware is less than ideal. Users reported it was not uncommon for 10-15% of units to be malfunctioned at any given time.

The driver’s process is also not very user-friendly or intuitive. Training is difficult, because the system does not seem to make much instinctive sense to drivers. Again, we believe improvements are being made, but as of our experience, the driver experience was slow, difficult, and riddled with busy-work. The back-office tool (Fleet Director) is a little better, but still often cumbersome and poorly designed.

Support was close to non-existent. Turnover among Tier 1 tech support staff seemed very high, and their training left them completely unprepared to face the challenges of frequent hardware failures and software bugs. Most tech support representatives did not have any solid understanding of HOS rules, and seemed to have almost no actual hands on experience with the devices they are meant to troubleshoot.

All around, we believe Teletrac is working to improve, and we would love to re-evaluate their product down the road. The price scheme is certainly appealing. If cost is your top concern, they can serve the purpose of keeping you compliant without breaking the bank. But you will almost certainly pay the difference in time and headaches… at least for now.

Click to see Specifications

Specification

Display Device

Type: Dedicated / Proprietary

Features

DVIR

Two-way messaging

Navigation

Engine Info (MPGs, faults, etc)

IFTA

Price per unit

Up-front cost: 0

Monthly cost: 45

3-year Total Cost: 1620

General

Complies with latest ELD Mandate standards: Not yet

Vendor: Teletrac

36 Comments
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  1. Reply
    Ron Asbell November 23, 2016 at 4:20 pm
    4.5
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    90

    I use Teletrac and recently switched from Qualcomm, it is much easier and user friendly. Prices have improved as well from your review.

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    • Reply
      ELD Ratings November 23, 2016 at 4:38 pm

      Hi Ron, that’s good to hear. Drop us a line sometime if you would, we’d love to hear more about your recent experience with the product. contact@eldratings.com

      Thanks for your comments!

  2. Reply
    Aaron April 13, 2017 at 7:49 am
    0.5
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    10

    Did a trial of teletrac and it didn’t last 10 miles. The new garmin was difficult to Navigate. I have a degree in IT and I had issues. Just not intuitive. Never really made it past that part because if you can’t get data in I can’t get data out.

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    • Reply
      Clay November 8, 2017 at 4:07 pm

      Hey Aaron, what did you end up going with instead?

  3. Reply
    Bill C- Heavy Haulers, Inc.. April 25, 2017 at 2:40 pm
    5
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    100

    Teletrac Navman’s ELD system works great. Been using it for about 9 months now. Their pricing is actually $45/truck/month and zero upfront costs for their ELD. I have experienced the best service and wonderful training and support. Their Garmin unit is so easy to use and my drivers love it for ELD and DVIR. They are budget friendly and their system offers so many additional features free of charge. I highly recommend this company for all your ELD needs.

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  4. Reply
    Toms PVT trucking Inc. April 25, 2017 at 4:25 pm
    5
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    100

    The Garmin truck grade navigation is top notch and routes my drivers to the most appropriate routes with confidence as well as letting my drivers concentrate on the task at hand which is driving safely and delivering on time.

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  5. Reply
    Dave at JHK Transport April 26, 2017 at 10:48 am

    Signed up with Teletrac Navman 2 months ago. We have been using their Garmin 670 for all HOS/DVIR/IFTA. Best total compliance system I found after extensive research. Set up was quick and easy and customer support has been top notch. Equipment and system has been operating perfectly and I would recommend this company to anyone. Great price too!

  6. Reply
    Steven June 6, 2017 at 9:00 pm
    0.5
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    10

    Absolute headache for over 2 months now. It NEVER works right. It has to be attached to the charger to log in or out and has a reflection on the screen. It is more distracting while driving than texting because it is constantly having issues while driving. Support is at 0. The worst business decision ever made. 100% regret.

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    • Reply
      Greg June 12, 2017 at 2:14 pm

      Hi Steven, I’ve been looking at Teletrac’s ELD solution for a while. I haven’t made my decision yet; could you tell me what specific issues your having.

  7. Reply
    UZ Auto Trans Inc. June 7, 2017 at 11:37 am
    4
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    80

    We have a fleet of 32 trucks with Teletrac installed in all of them. Yes the price is good. I would say that 90% of our units work very good 90% of the time. It does need some improvement by the way of making it more driver friendly so the driver can see recaps and available time better. I have had to replace a few hardware a couple times. The Garmin navigation is good but not the best most drivers don’t rely on 1 GPS anyways. The back office is fairly easy to use once you get used to it the only terrible thing is the history playback is the worst I have ever seen I can’t use it and hope they change that ASAP. But for the most part I would recommend it about 75%. Its decent and worth the cost and yes I agree the tech support does need a lot of improvement but once you understand how to do the installs yourself it goes fairly easy.

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  8. Reply
    Jason July 12, 2017 at 9:32 pm

    We’ve had Teletrac for 8 months for our 10 truck fleet. We’ve had to replace components in nearly every truck. From Bluetooth modules to entire units. If that’s not bad enough, their installation company is always two weeks out so our drivers are on paper for that entire time. At the moment I have two vehicles that don’t track mileage, and one that doesn’t connect via Bluetooth to the tablet. That’s 30% of our fleet. Tech support has no idea how the system is supposed to work and the followup is horrible. Simply put, you get what you pay for.

  9. Reply
    Todd July 18, 2017 at 8:01 am
    0.5
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    10

    I have had a Teletrac for 3 years. It freezes up constantly, sometimes for days. Can try turning it off, unplug it, pull the fuse, nothing works when it freezes up. Then all of a sudden it will start working again until the next time. It is extremely unreliable. The up side is that DOT inspectors generally ignore it because it is such a hassle to fool with it.

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  10. Reply
    Anonymous July 20, 2017 at 7:00 pm

    I have worst experience with Teletrac. They kind of got me stuck into the contract by making false promises. I got 4 ELDs, from which 2 have gone out within 1 week. Bad customer support. They want you to get stuck with them whether it’s hurting your business. If have any idea I to get rid of these guys.

  11. Reply
    Brandon T August 31, 2017 at 12:33 pm
    3.5
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    70

    I used Teletrac for about 4 months both in the truck and the Director app (I’m the fleet super as well as a backup driver). We had to uninstall them when we found their system does not work in Canada; though they tried to assure me it will before the December deadline. It was frustrating because we were very specific and upfront about our trucks entering Canada regularly. Maybe I was lucky enough to have a good rep, but I feel like their service isn’t QUITE as bad as suggested in the review. We also had a 20% failure rate of the tablets which were Garmins. We also experienced problems with our team drivers logging out for their 30 minute break and accidentally logging the other driver back in when they drove off and giving false positives for violations. As far as the Director web app is concerned, it’s easy to use in some areas, and difficult in others. Seemed kinda clunky to me and a lot of stuff I would never use being a small fleet.

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  12. Reply
    G September 21, 2017 at 8:48 am
    0.5
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    10

    We signed up with teletrac 3 years ago and can’t wait for our contract to run out. replaced the hardware on all of our unit, Drivers can’t see available hours, device not connecting to VLU cant do IFTA with it as Promised by the sales rep, and customer support is all JUNK
    STAY AWAY FROM THIS COMPANY

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  13. Reply
    A September 22, 2017 at 9:23 am
    0.5
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    10

    Pretty sure we are going to write a $10k check to walk away from these guys.

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  14. Reply
    ELD November 28, 2017 at 2:28 pm
    0.5
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    10

    Tablets are trash, customer service is absolutely useless, the web based back office software works great in my opinion, but this does not make up for everything else not working. To top it off they were not all installed properly and Teletrac did not pay for the re-install. Take my advice, DO NOT BUY THESE ELDS.

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  15. Reply
    Nate Biabi December 1, 2017 at 2:26 am

    Do not get this system!!! We have a 20 truck fleet that we had teletrac devices installed on 5 months ago.

    First they were installed wrong. Then they “forgot ” to put the apps on the Garmins. Then we had 4 garmins stop working. One of which actually blew up. It popped and started smoking! All efforts to fix these problems have been ignored by teletrac.

    I get told someone will “call back tomorrow ” and it literally never happens! Customer support is zero. Literally zero! You will never talk to a tech. Someone will answer your call, take your info, and say someone will call you back. (I’ve been waiting on a call back for 2 months). My emails have been responded too with the reply “we don’t have the man power for every issue we will help solve your problems soon”. Apparently soon means over 2 months.

    As for their Director portal. It’s hard to use with outdated training aids. I get error codes while trying to input driver information. Also will have the system tell me I can’t change something unless it’s the same day. Which I tried to change it on the same day.

    The whole thing is junk. Do not use teletrac.

    Zero stars

  16. Reply
    Joann December 14, 2017 at 10:44 am
    1.5
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    30

    I am very disappointed. The response is always the same. Need to send it to level 2 and then you never hear back from them. I have been having issues with all the devices mostly for 1 truck that is still not fixed and supposedly on Monday the 18th when the deadline is…. It’s supposed to get fixed. We’ll see.

    Definitely needs improvement. I was impressed with the demo but when you actually get it, I would think twice and do your research on the other companies.

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  17. Reply
    Anonymous December 14, 2017 at 10:47 am

    Do not get this system!!! We have a 20 truck fleet that we had teletrac devices installed on 5 months ago.

    First they were installed wrong. Then they “forgot ” to put the apps on the Garmins. Then we had 4 garmins stop working. One of which actually blew up. It popped and started smoking! All efforts to fix these problems have been ignored by teletrac.

    I get told someone will “call back tomorrow ” and it literally never happens! Customer support is zero. Literally zero! You will never talk to a tech. Someone will answer your call, take your info, and say someone will call you back. (I’ve been waiting on a call back for 2 months). My emails have been responded too with the reply “we don’t have the man power for every issue we will help solve your problems soon”. Apparently soon means over 2 months.

    As for their Director portal. It’s hard to use with outdated training aids. I get error codes while trying to input driver information. Also will have the system tell me I can’t change something unless it’s the same day. Which I tried to change it on the same day.

    The whole thing is junk. Do not use teletrac.

    Zero stars

    Please check around and do your research. You are placed on hold for a long time and once you get someone they have to send it to level 2 and they never call you back. I am very disappointed especially since the demo looked promising. Now I feel stupid selling this to my boss and to the drivers.

    Please check around.

  18. Reply
    Bill December 20, 2017 at 8:05 pm

    Don’t waste your money. Doesn’t work 90% of the time! Log off , off duty and you wake up to see it tell you have been on duty the whole night and already in Violation. Doesn’t log miles, freezes up, always missing location ( like 30 or more) per day. Goes to unassigned driver < I AM the only driver on this device. Says I have been on duty for 24 hrs, but not driving, but says I have driven over 5000 miles that day. Customer service is horrible if not non-existing!! Don't buy! Hooked up with Garmin, that is always off as well!

  19. Reply
    Frank Trejo December 21, 2017 at 8:06 pm
    0.5
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    10

    Worst company to run a log you can never get ahold of nobody and when you do they tell you they will call you back and they never do I have had problems with all 10 of my truck of the time issue it’s 2 days ahead and you get nowhere with these people had it for 3 weeks still cannot get it fixed here we are December 21st still have not got a hold of nobody or a call back do not use this it is nothing but crap

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  20. Reply
    Brad Kuhn December 22, 2017 at 6:00 am
    0.5
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    10

    NOT user friendly! Screen to small. Color contrast makes it hard to read. The three most important numbers to a driver, time remaining on 11 hr, 14 hr and 70 hr are not available. Time spent is available, time remaining requires math. Those three numbers are not available when vehicle is in motion.
    The previous day’s log do not show miles driven. I would not recommend this device to anyone.

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  21. Reply
    Jimbob December 26, 2017 at 11:15 pm

    We just got 4 units and they have an rpm alert for anything over 2,200 rpm. We are using them in sprinter vans and GMC Sierra and no one from Teletrac knows how to get that turned off. Very frustrating platform to log in and log out. Would deff recommend looking for another company

    • Reply
      Carl January 11, 2018 at 2:40 pm

      I had the same problem with speed warnings. I had no luck when I contacted customer service but I finally figured it out on my own. If you right click on the driver or vehicle from the main director platform and select Vehicle properties, click on the EMS tab, uncheck the rpm and save. Hope that helps!

  22. Reply
    L. T. December 28, 2017 at 11:57 am

    We have a 36 truck fleet. Teletrac may have the worst customer service I have ever dealt with. I have called multiple times. Every time I am told their call volume is so high that they will have to call me back or they will say they are transferring me and just hang up. I have yet to receive a call back. The product doesn’t work half the time. They tie you into these contracts and don’t inform you the contracts auto renew.

  23. Reply
    Mad Dispatcher! December 28, 2017 at 2:52 pm

    Please save your time and your money. We have been with Teletrac for more than 3 months now and we have already had more than a few problems. Their installers have lost our equipment, the system constantly has my drivers in driving mode when the trucks are parked and turned off, some of drivers logs don’t even register to my director, etc. The cherry on top of this disaster cake is the atrocious “customer service.” I literally have to call every day and sit on the line for over an hour waiting for a representative to answer, and when they do answer no one can ever do anything, it always has to be escalated. Then once it’s escalated we are supposed to hear back from someone within a few days and it’s been weeks! Still nothing, our account manager is incompetent and our sales rep is always conveniently out of her office. Don’t make the same mistake!

  24. Reply
    Philip Frank December 31, 2017 at 2:37 pm
    0.5
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    10

    The drivers navigation is counterintuitive. The hardware is extremely slow and frequently locks up. Does not provide a GPS location for change of duty status, so I get to manually type in locations for each change of duty status. Does not add mileage correctly. Does not add drive time correctly.
    The analog style guages do not work. I ended a day with over 30 minutes left of drive time and the graph shows that i drove 11.3 hours. I manually added the drive time from each event, start to stop times, I drove 11 hours and 15 minutes. Do you really believe a DOT Officer is going to do this type of math on a roadside?!?!?!
    If anyone withholds information with the intent to deceive the they are lying. Your company represantatives are liars.

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  25. Reply
    2 B Transports January 3, 2018 at 9:12 am
    0.5
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    10

    They are eager to sell you their system which only took 10 mins. After I found that I did not need them and called back to cancel they shipped anyway. I spent the money on the return postage and still no response. I can not talk to a human. Eager to sell but no customer service. Glad I am not using them now. I wanted to in the future but now it’s all bad reviews.

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  26. Reply
    Dan January 5, 2018 at 2:36 pm

    Our company had 10 units shipped from Teletrac on Dec 13 2017. We have 6 installed and are experiencing a variety of issues, speeding while sitting still, diving while truck is locked up and unattended, going on duty while truck is locked and unattended. Got thru to customer support and was issued a case number 2 weeks ago, still haven’t heard back from that call. made another call and was told from the gentleman (not a tech), “Log off before you turn off the engine, that may help.” Was going to watch the training videos until we discovered the graphics on the devices on the videos don’t resemble ours at all. Don’t know if we have updated versions our obsolete ones as can no longer get through to even ask that simple question.

  27. Reply
    Jaime Munoz January 5, 2018 at 4:26 pm
    0.5
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    10

    I have been using teletrac for over 3 months now and is a headache, never works right, puts drives on duty or driving automatically it messes up with hos and put drives at risks. I called and have been on hold for 30 minutes nobody answering.. I am getting tire of using this system.. looking for other options.

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  28. Reply
    Nick January 6, 2018 at 9:11 am
    0.5
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    10

    The company I work for ordered 29 of these units and they’ve had trouble right out of the box. One driver said that his will not let him change duty (keep him on the drive line all weekend, no hours come Monday morning). Tells him to stop and switch to paper because of a ELD malfunction, screens going black for hours, tells him he is speeding when he’s not and there is more on the list of troubles. Tech line is a waste of time, three hours on hold, never did get any help after three calls. I think the office just gave up. I checked for an update, couldn’t find one, I did find a map update that took three hours to load. What a waste of time and money. The owner told the office to box them up and send them back.

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  29. Reply
    David Gao January 8, 2018 at 11:02 pm
    0.5
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    10

    I signed up with Teletrac about a year ago. Received and installed the AOBRD myself, and was tracking my trucks fine until November 2017 when I decided to roll out Garmin 670 for my drivers to do HOS.

    Lots of user related issues, time is not synchronized, and truck tracking map is also becoming not real-time based. Called Teletrac many times, eventually was told that their server couldn’t handle the volumn brought from new customers that they signed up at the last moment. Teletrac hired a lot of tier-1 support who will only take your customer ID and give you a case number, but its tier-2 never calls you back.

    I HAVE BEEN WAITING FOR MORE THAN A MONTH FOR THEIR SUPPORT TO EITHER EMAIL OR CALL ME BACK, AND STILL WAITING…

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  30. Reply
    Tim January 10, 2018 at 5:29 pm
    0.5
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    10

    Run the other way as fast as you can. This company’s customer service is ridiculous and a joke. Customer service is terrible. You may or may not hear back from them. Eveytime you call, it’s the same answer, “The techs are backlogged, but their beginning to dig their way out.” The units only work half the time. Back and forth from paper logs to ELD. Go with someone else. If we could get out, we would. Unless they vastly improve over the ensuing years, we won’t stay.

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  31. Reply
    Ella January 16, 2018 at 7:36 pm
    0.5
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    10

    ELD devices are horrible in one word its just (crap) Devices never really worked normally since the day we got them: constantly freezing up, and not updating this company is just promising to fix them but never do my drivers started getting violations because of those devices.
    Customer Service is horrible and you can never get ahold of the management.We been waiting for them to fix the issues for the past months and still no progress.
    PEOPLE BE AWARE WHAT YOU ARE GETTING.

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  32. Reply
    MIKE January 16, 2018 at 9:23 pm
    0.5
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    10

    We bought 10 units back in November and try to make it work ever since there is absolutely no customer service at all we’ve been calling these guys weekly 2 to 3 times there’s no response no help at all. Absolute nightmare software doesn’t work on Mac drivers cannot log out. Worst of all is you are stuck in a 3 year contract where you cannot get out. Stay away from this company as far as you can ,
    There is absolutely no response to any of our emails or voicemails it’s off there’s nobody on the other line ever.

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