Teletrac

3 Total Score
Low up-front cost, but some big issues

The pay-as-you-go monthly pricing model is very attractive to fleets looking to keep out-of-pocket costs low. But the hardware, driver process, and support leave a lot to be desired.

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Up Front Cost Monthly Cost 3-year Total Cost
$0 $45 $1620


PROS:
  • No up-front cost. Pay as you go.
  • Fairly competitive monthly costs

CONS:
  • Unreliable hardware
  • Driver experience not very user-friendly
  • Poor support


Teletrac’s most appealing feature is its pricing structure. They charge a fixed monthly amount per unit, with no up-front costs. This is very appealing for fleets trying avoid shelling out a large amount of initial cash, or seeking financing. Teletrac’s pay-as-you go model seems to be a great solution.

Unfortunately, the experience is largely down hill from there. The hardware is poorly made and prone to failure. This is particularly true of the display devices, and the wiring harnesses that connect them. On the up side, we believe Teletrac is moving away from this hardware, and toward the use of Garmin and other consumer tablets. This seems a step in the right direction, and may greatly improve their product. But while most of the problems are with the display, all of the hardware is less than ideal. Users reported it was not uncommon for 10-15% of units to be malfunctioned at any given time.

The driver’s process is also not very user-friendly or intuitive. Training is difficult, because the system does not seem to make much instinctive sense to drivers. Again, we believe improvements are being made, but as of our experience, the driver experience was slow, difficult, and riddled with busy-work. The back-office tool (Fleet Director) is a little better, but still often cumbersome and poorly designed.

Support was close to non-existent. Turnover among Tier 1 tech support staff seemed very high, and their training left them completely unprepared to face the challenges of frequent hardware failures and software bugs. Most tech support representatives did not have any solid understanding of HOS rules, and seemed to have almost no actual hands on experience with the devices they are meant to troubleshoot.

All around, we believe Teletrac is working to improve, and we would love to re-evaluate their product down the road. The price scheme is certainly appealing. If cost is your top concern, they can serve the purpose of keeping you compliant without breaking the bank. But you will almost certainly pay the difference in time and headaches… at least for now.

Click to see Specifications

Specification

Display Device

Type: Dedicated

Features

DVIR

Two-way messaging

Navigation

Engine Info (MPGs, faults, etc)

IFTA

Price per unit

Up-front cost: 0

Monthly cost: 45

3-year Total Cost: 1620

General

Transmits logs to DOT via: Telematics (Email / Web Services)

Vendor: Teletrac

94 Comments
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  1. Reply
    Ron Asbell November 23, 2016 at 4:20 pm
    4.5
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    90

    I use Teletrac and recently switched from Qualcomm, it is much easier and user friendly. Prices have improved as well from your review.

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    • Reply
      ELD Ratings November 23, 2016 at 4:38 pm

      Hi Ron, that’s good to hear. Drop us a line sometime if you would, we’d love to hear more about your recent experience with the product. contact@eldratings.com

      Thanks for your comments!

      • Reply
        Shay July 29, 2018 at 2:22 pm

        How about help us on tracking the recap hours for the week?

  2. Reply
    Aaron April 13, 2017 at 7:49 am
    0.5
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    10

    Did a trial of teletrac and it didn’t last 10 miles. The new garmin was difficult to Navigate. I have a degree in IT and I had issues. Just not intuitive. Never really made it past that part because if you can’t get data in I can’t get data out.

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    • Reply
      Clay November 8, 2017 at 4:07 pm

      Hey Aaron, what did you end up going with instead?

      • Reply
        Karl March 22, 2018 at 10:02 am

        We switched from Teletrac to EROAD. It is a HUGE improvement!

  3. Reply
    Bill C- Heavy Haulers, Inc.. April 25, 2017 at 2:40 pm
    5
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    100

    Teletrac Navman’s ELD system works great. Been using it for about 9 months now. Their pricing is actually $45/truck/month and zero upfront costs for their ELD. I have experienced the best service and wonderful training and support. Their Garmin unit is so easy to use and my drivers love it for ELD and DVIR. They are budget friendly and their system offers so many additional features free of charge. I highly recommend this company for all your ELD needs.

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  4. Reply
    Toms PVT trucking Inc. April 25, 2017 at 4:25 pm
    5
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    100

    The Garmin truck grade navigation is top notch and routes my drivers to the most appropriate routes with confidence as well as letting my drivers concentrate on the task at hand which is driving safely and delivering on time.

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  5. Reply
    Dave at JHK Transport April 26, 2017 at 10:48 am

    Signed up with Teletrac Navman 2 months ago. We have been using their Garmin 670 for all HOS/DVIR/IFTA. Best total compliance system I found after extensive research. Set up was quick and easy and customer support has been top notch. Equipment and system has been operating perfectly and I would recommend this company to anyone. Great price too!

  6. Reply
    Steven June 6, 2017 at 9:00 pm
    0.5
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    10

    Absolute headache for over 2 months now. It NEVER works right. It has to be attached to the charger to log in or out and has a reflection on the screen. It is more distracting while driving than texting because it is constantly having issues while driving. Support is at 0. The worst business decision ever made. 100% regret.

    Helpful(19) Unhelpful(3)You have already voted this
    • Reply
      Greg June 12, 2017 at 2:14 pm

      Hi Steven, I’ve been looking at Teletrac’s ELD solution for a while. I haven’t made my decision yet; could you tell me what specific issues your having.

  7. Reply
    UZ Auto Trans Inc. June 7, 2017 at 11:37 am
    4
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    80

    We have a fleet of 32 trucks with Teletrac installed in all of them. Yes the price is good. I would say that 90% of our units work very good 90% of the time. It does need some improvement by the way of making it more driver friendly so the driver can see recaps and available time better. I have had to replace a few hardware a couple times. The Garmin navigation is good but not the best most drivers don’t rely on 1 GPS anyways. The back office is fairly easy to use once you get used to it the only terrible thing is the history playback is the worst I have ever seen I can’t use it and hope they change that ASAP. But for the most part I would recommend it about 75%. Its decent and worth the cost and yes I agree the tech support does need a lot of improvement but once you understand how to do the installs yourself it goes fairly easy.

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  8. Reply
    Jason July 12, 2017 at 9:32 pm

    We’ve had Teletrac for 8 months for our 10 truck fleet. We’ve had to replace components in nearly every truck. From Bluetooth modules to entire units. If that’s not bad enough, their installation company is always two weeks out so our drivers are on paper for that entire time. At the moment I have two vehicles that don’t track mileage, and one that doesn’t connect via Bluetooth to the tablet. That’s 30% of our fleet. Tech support has no idea how the system is supposed to work and the followup is horrible. Simply put, you get what you pay for.

  9. Reply
    Todd July 18, 2017 at 8:01 am
    0.5
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    10

    I have had a Teletrac for 3 years. It freezes up constantly, sometimes for days. Can try turning it off, unplug it, pull the fuse, nothing works when it freezes up. Then all of a sudden it will start working again until the next time. It is extremely unreliable. The up side is that DOT inspectors generally ignore it because it is such a hassle to fool with it.

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  10. Reply
    Anonymous July 20, 2017 at 7:00 pm

    I have worst experience with Teletrac. They kind of got me stuck into the contract by making false promises. I got 4 ELDs, from which 2 have gone out within 1 week. Bad customer support. They want you to get stuck with them whether it’s hurting your business. If have any idea I to get rid of these guys.

  11. Reply
    Brandon T August 31, 2017 at 12:33 pm
    3.5
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    70

    I used Teletrac for about 4 months both in the truck and the Director app (I’m the fleet super as well as a backup driver). We had to uninstall them when we found their system does not work in Canada; though they tried to assure me it will before the December deadline. It was frustrating because we were very specific and upfront about our trucks entering Canada regularly. Maybe I was lucky enough to have a good rep, but I feel like their service isn’t QUITE as bad as suggested in the review. We also had a 20% failure rate of the tablets which were Garmins. We also experienced problems with our team drivers logging out for their 30 minute break and accidentally logging the other driver back in when they drove off and giving false positives for violations. As far as the Director web app is concerned, it’s easy to use in some areas, and difficult in others. Seemed kinda clunky to me and a lot of stuff I would never use being a small fleet.

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  12. Reply
    G September 21, 2017 at 8:48 am
    0.5
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    10

    We signed up with teletrac 3 years ago and can’t wait for our contract to run out. replaced the hardware on all of our unit, Drivers can’t see available hours, device not connecting to VLU cant do IFTA with it as Promised by the sales rep, and customer support is all JUNK
    STAY AWAY FROM THIS COMPANY

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  13. Reply
    A September 22, 2017 at 9:23 am
    0.5
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    10

    Pretty sure we are going to write a $10k check to walk away from these guys.

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  14. Reply
    ELD November 28, 2017 at 2:28 pm
    0.5
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    10

    Tablets are trash, customer service is absolutely useless, the web based back office software works great in my opinion, but this does not make up for everything else not working. To top it off they were not all installed properly and Teletrac did not pay for the re-install. Take my advice, DO NOT BUY THESE ELDS.

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  15. Reply
    Nate Biabi December 1, 2017 at 2:26 am

    Do not get this system!!! We have a 20 truck fleet that we had teletrac devices installed on 5 months ago.

    First they were installed wrong. Then they “forgot ” to put the apps on the Garmins. Then we had 4 garmins stop working. One of which actually blew up. It popped and started smoking! All efforts to fix these problems have been ignored by teletrac.

    I get told someone will “call back tomorrow ” and it literally never happens! Customer support is zero. Literally zero! You will never talk to a tech. Someone will answer your call, take your info, and say someone will call you back. (I’ve been waiting on a call back for 2 months). My emails have been responded too with the reply “we don’t have the man power for every issue we will help solve your problems soon”. Apparently soon means over 2 months.

    As for their Director portal. It’s hard to use with outdated training aids. I get error codes while trying to input driver information. Also will have the system tell me I can’t change something unless it’s the same day. Which I tried to change it on the same day.

    The whole thing is junk. Do not use teletrac.

    Zero stars

  16. Reply
    Joann December 14, 2017 at 10:44 am
    1.5
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    30

    I am very disappointed. The response is always the same. Need to send it to level 2 and then you never hear back from them. I have been having issues with all the devices mostly for 1 truck that is still not fixed and supposedly on Monday the 18th when the deadline is…. It’s supposed to get fixed. We’ll see.

    Definitely needs improvement. I was impressed with the demo but when you actually get it, I would think twice and do your research on the other companies.

    Helpful(4) Unhelpful(1)You have already voted this
  17. Reply
    Anonymous December 14, 2017 at 10:47 am

    Do not get this system!!! We have a 20 truck fleet that we had teletrac devices installed on 5 months ago.

    First they were installed wrong. Then they “forgot ” to put the apps on the Garmins. Then we had 4 garmins stop working. One of which actually blew up. It popped and started smoking! All efforts to fix these problems have been ignored by teletrac.

    I get told someone will “call back tomorrow ” and it literally never happens! Customer support is zero. Literally zero! You will never talk to a tech. Someone will answer your call, take your info, and say someone will call you back. (I’ve been waiting on a call back for 2 months). My emails have been responded too with the reply “we don’t have the man power for every issue we will help solve your problems soon”. Apparently soon means over 2 months.

    As for their Director portal. It’s hard to use with outdated training aids. I get error codes while trying to input driver information. Also will have the system tell me I can’t change something unless it’s the same day. Which I tried to change it on the same day.

    The whole thing is junk. Do not use teletrac.

    Zero stars

    Please check around and do your research. You are placed on hold for a long time and once you get someone they have to send it to level 2 and they never call you back. I am very disappointed especially since the demo looked promising. Now I feel stupid selling this to my boss and to the drivers.

    Please check around.

  18. Reply
    Bill December 20, 2017 at 8:05 pm

    Don’t waste your money. Doesn’t work 90% of the time! Log off , off duty and you wake up to see it tell you have been on duty the whole night and already in Violation. Doesn’t log miles, freezes up, always missing location ( like 30 or more) per day. Goes to unassigned driver < I AM the only driver on this device. Says I have been on duty for 24 hrs, but not driving, but says I have driven over 5000 miles that day. Customer service is horrible if not non-existing!! Don't buy! Hooked up with Garmin, that is always off as well!

  19. Reply
    Frank Trejo December 21, 2017 at 8:06 pm
    0.5
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    10

    Worst company to run a log you can never get ahold of nobody and when you do they tell you they will call you back and they never do I have had problems with all 10 of my truck of the time issue it’s 2 days ahead and you get nowhere with these people had it for 3 weeks still cannot get it fixed here we are December 21st still have not got a hold of nobody or a call back do not use this it is nothing but crap

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  20. Reply
    Brad Kuhn December 22, 2017 at 6:00 am
    0.5
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    10

    NOT user friendly! Screen to small. Color contrast makes it hard to read. The three most important numbers to a driver, time remaining on 11 hr, 14 hr and 70 hr are not available. Time spent is available, time remaining requires math. Those three numbers are not available when vehicle is in motion.
    The previous day’s log do not show miles driven. I would not recommend this device to anyone.

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  21. Reply
    Jimbob December 26, 2017 at 11:15 pm

    We just got 4 units and they have an rpm alert for anything over 2,200 rpm. We are using them in sprinter vans and GMC Sierra and no one from Teletrac knows how to get that turned off. Very frustrating platform to log in and log out. Would deff recommend looking for another company

    • Reply
      Carl January 11, 2018 at 2:40 pm

      I had the same problem with speed warnings. I had no luck when I contacted customer service but I finally figured it out on my own. If you right click on the driver or vehicle from the main director platform and select Vehicle properties, click on the EMS tab, uncheck the rpm and save. Hope that helps!

  22. Reply
    L. T. December 28, 2017 at 11:57 am

    We have a 36 truck fleet. Teletrac may have the worst customer service I have ever dealt with. I have called multiple times. Every time I am told their call volume is so high that they will have to call me back or they will say they are transferring me and just hang up. I have yet to receive a call back. The product doesn’t work half the time. They tie you into these contracts and don’t inform you the contracts auto renew.

  23. Reply
    Mad Dispatcher! December 28, 2017 at 2:52 pm

    Please save your time and your money. We have been with Teletrac for more than 3 months now and we have already had more than a few problems. Their installers have lost our equipment, the system constantly has my drivers in driving mode when the trucks are parked and turned off, some of drivers logs don’t even register to my director, etc. The cherry on top of this disaster cake is the atrocious “customer service.” I literally have to call every day and sit on the line for over an hour waiting for a representative to answer, and when they do answer no one can ever do anything, it always has to be escalated. Then once it’s escalated we are supposed to hear back from someone within a few days and it’s been weeks! Still nothing, our account manager is incompetent and our sales rep is always conveniently out of her office. Don’t make the same mistake!

  24. Reply
    Philip Frank December 31, 2017 at 2:37 pm
    0.5
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    10

    The drivers navigation is counterintuitive. The hardware is extremely slow and frequently locks up. Does not provide a GPS location for change of duty status, so I get to manually type in locations for each change of duty status. Does not add mileage correctly. Does not add drive time correctly.
    The analog style guages do not work. I ended a day with over 30 minutes left of drive time and the graph shows that i drove 11.3 hours. I manually added the drive time from each event, start to stop times, I drove 11 hours and 15 minutes. Do you really believe a DOT Officer is going to do this type of math on a roadside?!?!?!
    If anyone withholds information with the intent to deceive the they are lying. Your company represantatives are liars.

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  25. Reply
    2 B Transports January 3, 2018 at 9:12 am
    0.5
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    10

    They are eager to sell you their system which only took 10 mins. After I found that I did not need them and called back to cancel they shipped anyway. I spent the money on the return postage and still no response. I can not talk to a human. Eager to sell but no customer service. Glad I am not using them now. I wanted to in the future but now it’s all bad reviews.

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  26. Reply
    Dan January 5, 2018 at 2:36 pm

    Our company had 10 units shipped from Teletrac on Dec 13 2017. We have 6 installed and are experiencing a variety of issues, speeding while sitting still, diving while truck is locked up and unattended, going on duty while truck is locked and unattended. Got thru to customer support and was issued a case number 2 weeks ago, still haven’t heard back from that call. made another call and was told from the gentleman (not a tech), “Log off before you turn off the engine, that may help.” Was going to watch the training videos until we discovered the graphics on the devices on the videos don’t resemble ours at all. Don’t know if we have updated versions our obsolete ones as can no longer get through to even ask that simple question.

  27. Reply
    Jaime Munoz January 5, 2018 at 4:26 pm
    0.5
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    10

    I have been using teletrac for over 3 months now and is a headache, never works right, puts drives on duty or driving automatically it messes up with hos and put drives at risks. I called and have been on hold for 30 minutes nobody answering.. I am getting tire of using this system.. looking for other options.

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  28. Reply
    Nick January 6, 2018 at 9:11 am
    0.5
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    10

    The company I work for ordered 29 of these units and they’ve had trouble right out of the box. One driver said that his will not let him change duty (keep him on the drive line all weekend, no hours come Monday morning). Tells him to stop and switch to paper because of a ELD malfunction, screens going black for hours, tells him he is speeding when he’s not and there is more on the list of troubles. Tech line is a waste of time, three hours on hold, never did get any help after three calls. I think the office just gave up. I checked for an update, couldn’t find one, I did find a map update that took three hours to load. What a waste of time and money. The owner told the office to box them up and send them back.

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  29. Reply
    David Gao January 8, 2018 at 11:02 pm
    0.5
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    10

    I signed up with Teletrac about a year ago. Received and installed the AOBRD myself, and was tracking my trucks fine until November 2017 when I decided to roll out Garmin 670 for my drivers to do HOS.

    Lots of user related issues, time is not synchronized, and truck tracking map is also becoming not real-time based. Called Teletrac many times, eventually was told that their server couldn’t handle the volumn brought from new customers that they signed up at the last moment. Teletrac hired a lot of tier-1 support who will only take your customer ID and give you a case number, but its tier-2 never calls you back.

    I HAVE BEEN WAITING FOR MORE THAN A MONTH FOR THEIR SUPPORT TO EITHER EMAIL OR CALL ME BACK, AND STILL WAITING…

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  30. Reply
    Tim January 10, 2018 at 5:29 pm
    0.5
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    10

    Run the other way as fast as you can. This company’s customer service is ridiculous and a joke. Customer service is terrible. You may or may not hear back from them. Eveytime you call, it’s the same answer, “The techs are backlogged, but their beginning to dig their way out.” The units only work half the time. Back and forth from paper logs to ELD. Go with someone else. If we could get out, we would. Unless they vastly improve over the ensuing years, we won’t stay.

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  31. Reply
    Ella January 16, 2018 at 7:36 pm
    0.5
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    10

    ELD devices are horrible in one word its just (crap) Devices never really worked normally since the day we got them: constantly freezing up, and not updating this company is just promising to fix them but never do my drivers started getting violations because of those devices.
    Customer Service is horrible and you can never get ahold of the management.We been waiting for them to fix the issues for the past months and still no progress.
    PEOPLE BE AWARE WHAT YOU ARE GETTING.

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  32. Reply
    MIKE January 16, 2018 at 9:23 pm
    0.5
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    10

    We bought 10 units back in November and try to make it work ever since there is absolutely no customer service at all we’ve been calling these guys weekly 2 to 3 times there’s no response no help at all. Absolute nightmare software doesn’t work on Mac drivers cannot log out. Worst of all is you are stuck in a 3 year contract where you cannot get out. Stay away from this company as far as you can ,
    There is absolutely no response to any of our emails or voicemails it’s off there’s nobody on the other line ever.

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  33. Reply
    Woodlawn Motor Coach Inc. January 19, 2018 at 12:01 pm
    0.5
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    10

    Extremely poor support. They are happy to talk to you while selling you you the equipment but once a deal is signed all signs of life on their end cease to exist. It takes days sometimes weeks just to get a response by email and do not even bother calling anyone there.

    Equipment and software is horrible and unreliable. Constant service dropouts, and their portal is difficult to navigate. Features they promised we would have our missing and there are glitches in the HOS which have forced us to sideline drivers.

    Save yourself the headache and avoid company.

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  34. Reply
    Peter R Drucker January 24, 2018 at 7:11 pm
    0.5
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    10

    Teletrac combined with a Garmin is horrible. Too complicated not user-friendly keeps on dropping the signal unreliable. Makes me want to quit my company Unleashed 2. I was with another company 2 years ago with a different Qualcomm type unit and it was so easy to use and user-friendly this is awful. And I’m being charged $50 a month for it?

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  35. Reply
    Kitchen Family Trucking January 25, 2018 at 5:13 pm
    0.5
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    10

    Write up is on the money, exactly 15% of our 65 units are non-functional at any given time, customer support is non-existent since the 12/18 deadline and now when you do get through after holding 30-60 minutes, nothing gets fixed, just escalated up to higher tier and forgotten. We used Navman for many years for tracking and messaging and was satisfied with both, ELD and drive application is not reliable and many of the bells and whistles do not work. They have a long way to go, which is why I am on this site looking for an alternative solution.

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  36. Reply
    Cedric Davis February 6, 2018 at 5:31 am

    This teletrac is a joke. First of all whoever designed it knows nothingvabout logs has no working knowledge. It’s best place is thed garbage can. Its a failure and somebody in teletrac needs to realize that. If you have it APRIL 1ST DOT WILL BE ON YOUR ASS ONCE THOSE INSPECTORS FIND ALL TH HE BAS ELDS IT WILL BE FINES AND OUT OF SERVICE i want it out of my truck

  37. Reply
    Will February 21, 2018 at 8:41 pm
    0.5
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    10

    Horrible units, out of 35 trucks 33% are down at any given time. Same problem as the other reviewers here. Customer Service, when you can get a hold of them, just issues tickets. Nothing ever gets fixed.

    They will try to blame the problems on you.Telling you that you need more training? For a broken unit, make since to me.
    Their contract is easy to get out of if their equipment doesn’t work, it’s called breach of contract.

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    • Reply
      Will June 25, 2018 at 10:30 pm

      Just to update this, it is now almost July.
      THEY STILL DO NOT WORK.

      Nothing has changed, only gotten worse.

  38. Reply
    James February 22, 2018 at 3:00 pm

    Absolutely terrible. Support is a nightmare. I have only talked to a couple of people that have actually been helpful. We run 20 trucks and each one of them have a problem daily. Drivers log out than they do not log out according to on duty time. They get back to work and they show to not have enough hours. It is the most complicated system I have ever dealt with and even the support team agree. I have called and left message after message with our “account manger” and he has not returned our calls. That has been over a month ago. I can go on all day but I guess the end review is DO NOT BUY!

  39. Reply
    Karl February 28, 2018 at 7:17 pm
    0.5
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    10

    We have had multiple units locked up for over 2 months! When I call support (which is usually a couple times a week) they have “escalated it to a level two tech who will call you in a day or two”. The customer service is overwhelmed and simply cannot handle the amount of issues that this unreliable product is experiencing. I am starting over with a new company and returning the Teletrac ELDs because they haven’t fulfilled their end of the contract. When the mandate is going to be fully enforced on April 1, they will not be compliant because you cannot get help within 8 days to repair or replace the defective units.

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  40. Reply
    Jerry Burks March 1, 2018 at 8:58 pm

    This is the worst ELD system on the market from customer service to the equipment and infrastructure. I have tried to get my ELD units online and operational since November and they still do not work. Please don’t waste your money on this system.

  41. Reply
    Mar March 5, 2018 at 3:35 pm

    Our company ordered 80 of these I installed like 60 and as soon as the mandate came on we were off line and we had nothing but problems drivers were driving my fleet manager said off duty for weeks. it would put driver on duty on weekend when they were not near the truck. teletrac said because they removed the garmain from the magnet. no one wants to leave a garmain in there window while they are not at the truck for days. drivers were put in violation even when not driving and all my fleet logs were gone for weeks no logs to download. a few came back after a while. this is just a partial of my problems.
    I stopped using them and changed companies what a great experience I am having now. Things are smooth running.

    • Reply
      Rhonda March 21, 2018 at 2:31 pm

      Please tell me who you switched to. I am having the same problems with Teletrac. Absolutely Horrible company.

      • Reply
        Karl March 22, 2018 at 10:02 am

        we switched from Teletrac to EROAD and it is a HUGE improvement!!

  42. Reply
    Sven March 6, 2018 at 1:00 am

    WORST. WORST. WORST. Do not buy. Endless hold times , unreliable software, constant lies told by different people from middle to upper management. I am surprised there is no lawsuit yet.

  43. Reply
    Anonymous March 7, 2018 at 8:29 am
    0.5
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    10

    Worst company to use for ELD Compliance. Was lied to by one of their salesman, Chance ****. His supervisor Jeff **** doesn’t like to return phone calls to his customers after 3-4 weeks until Customer Support throws a red flag to him. To hell with them.

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  44. Reply
    Rhonda March 21, 2018 at 2:36 pm

    Please do not waist your time with this company. We had these devices installed in our trucks back in December and they have not worked at all. I still have not completed setting up Director because it won’t accept and save my info. I finally realized that I am wasting my time calling, emailing or leaving messages with this company. Going with another company today.

  45. Reply
    Florentino March 27, 2018 at 8:20 pm

    Never works right

  46. Reply
    Spears Transfer & Expediting March 28, 2018 at 10:01 am

    Installs Started in August of 2017 on 52 trucks. By the December mandate there were issues with 25% of the units. Today 3/28/2018 I have been on hold for 40 minutes waiting on support. I still have 25% of my units not working. I have a long list of case numbers that have not been resolved.

    Run far from this product………

  47. Reply
    Parrish Sunset Glass Tinting March 28, 2018 at 10:56 am
    0.5
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    10

    It has now been OVER 3 months since the request for service was make with no appointment of help.

    My company has been a long term customer for years and now we can get no service. I have stayed on hold for hours over the last several months, sent countless emails and all I receive is a case number with the false claims of being contacted soon. We are now shopping for a new carrier.

    WORST SERVICE EVER!

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  48. Reply
    Katie April 1, 2018 at 12:50 pm

    Have had in the trucks since January, worse decion we ever made. We only have three trucks. I know not that big of a deal right? It’s been a nightmare ever since day one. The system will log drivers back to on duty when they are nowhere near the trucks. Did get ahold of teletrac once and they said they would fix it this one time but wouldn’t do it again. Hello? This was not my fault it was yours! Have had screens go black and then turn back on and tell the driver to pull over and log back in! I have gotten ahold of coustomer service one other time (I usually let my husband call) they hung up on my cause they didn’t like my attitude. Well. I don’t like their product. Please don’t go with this company for your ELDS! I literally have to sit in front of my computer all day to make sure everything is going right. It’s a nightmare. I think someone needs to start a call action lawsuit against these crooks.

  49. Reply
    Jen April 9, 2018 at 1:25 pm

    Just received out 2 DOT violation due to Teletracs not working properly! This program has left us high and dry more times than not. Waiting on hold for 2-3 hours to speak to a representative gets old as well. This ELD company has cost us more money than what it is worth!

  50. Reply
    Brittney April 12, 2018 at 1:28 pm

    The WORST customer service and equipment I have ever seen from a company. We have been using Navman for 5 years now and they have had to replace every unit that we have multiple times. The screens stop working, the devices stop recording, the ELOGs get stuck in drive mode after the drivers log out for the night. We can send an email to every sales, tech support, and administrative contact that we have with absolutely no response. Technical support is complete unreliable. We currently have a unit that hasn’t worked for over 6 months and every tech we speak to ships us the wrong replacement and closes our support ticket. DO NOT USE THEM FOR YOUR ELOG SOLUTION UNLESS YOU WANT TO BE OUT OF SERVICE .

  51. Reply
    BK Trucking Co. April 13, 2018 at 12:51 pm
    0.5
    Add your rating
    10

    My rating would be a negative star. I’ve had cases open since December 2018, today is 4/13/18 and my issue has still not been resolved. Please see the email below.

    Peter/Jeff,

    Being told the the customer has to figure out the issue is an unacceptable answer. We do not work for Teletrac, BK Trucking is not Teletrac customer support.

    Why hasn’t the account been fixed?
    Why are our devices not working properly?
    Why are some running ELD, some aobrd and some both?

    Thanks for getting us the credits but the bottom line is, if we get DOT’ed our guys are going to get put out of service for not being compliant, then we will not only be paying a ticket but also losing revenue for the next day. DOES TELETRAC NOT UNDERSTAND THAT DRIVING IS A DRIVERS LIVELIHOOD? IF THEY GET TOO MANY VIOLATIONS, THEY CANNOT WORK AND FEED THEIR FAMILIES? I have had this issue since December, I only happened to figure this dilemma out myself last week. Why is someone not dedicated to fixing this? I understand you guys are short staffed, but its not fair for the customer to suffer. I’ve been diligently working on this to get it resolved and I’m getting NO WHERE. How many more phone calls, emails, holding for 109 minutes for support, for a sales guy to pick up and “make a case” that I get no call backs on? This takes up time in my day to have to constantly try to get in contact with someone and yet I still get no where. In the rare even that I do talk to “support” I get a run-a-round or a link sent to me. Your email are pointless, our issues need to be resolved!

    My patients has run out. My boss is demanding answers and yet I still have NOTHING. I have never been so displeased with “CUSTOMER SUPPORT.” Your company took on too many people, with not enough knowledgeable staff to support, and we are stuck in a contract with a company that is not helping us get our devices working. Is there a someone higher up that I can complain to? I need some kind of answer today.

    Also, I never received the email that was promised to show me how to do the job of support. Please send the email that you were speaking of. ( deleting on app, and leaving another ) As unfamiliar as this is to me, I’m willing to take the risk of messing up our non working devices even more. So please send the email, so I can try to figure out the issue on my own. I also need the issuing the credit in writing in case we ever get into any litigation with Teletrac.

    Just to be upfront, if it wouldn’t cost our company $20,000.00 to another system, we would have switched to carrier web months ago. They actually have 24 hour support who answers the phone and resolves the issue on the spot. They don’t create cases and then not follow up, AND their equipment actually works the way it should.

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  52. Reply
    MB Hauling LLC. April 22, 2018 at 12:17 pm
    0.5
    Add your rating
    10

    I lease my units from Ryder We’ve Installed Teletrac Nav, nothing but issues. Won’t connect to VLU. log in errors. Constant problem with the Garmin units installed in my trucks. Can’t get help with customer support. Suck in a contract. Very unhappy

    Helpful(2) Unhelpful(0)You have already voted this
  53. Reply
    MB Hauling LLC. April 22, 2018 at 12:22 pm

    I have same issues BK Trucking. Exact same

  54. Reply
    JAF April 23, 2018 at 11:58 am
    0.5
    Add your rating
    10

    I recently contacted the head of the FMCSA in the state of WI about all the issues we are having with their customer support and with the units themselves. To make it brief, it is exactly all of the issues listed in the other reviews. My e-mail was forwarded to Washington DC and they asked that I file a complaint at the following link: https://nccdb.fmcsa.dot.gov/NCCDB/Home.aspx If enough complaints are filed, maybe they can then remove them from the registry which would help all of us get out of our contracts.

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    • Reply
      BK Trucking May 15, 2018 at 8:44 am

      BK Trucking has filed. Thanks for the link!

      • Reply
        Will June 25, 2018 at 10:49 pm

        Legacy Trucking filed

      • Reply
        JAF May 22, 2018 at 1:56 pm

        Thank you BK Trucking

  55. Reply
    Preston May April 25, 2018 at 4:04 pm
    5
    Add your rating
    100

    After reading all the reviews, I am a bit confused as to why all the negative feedback. From the day these were installed in our trucks, we have had no issues. Our drivers love them compared to the ones we had from another vendor.

    The miles, engine hours and driver locations are spot on, the Garmin unites are very driver friendly, and the huge amount of reporting options in the director website is just awesome!

    We have used a few ELD’s and had issues with all of them accept for these. I do wish the DVIR was included with the logs when you run a report or view a drivers signed logs, that is the only complaint I really have. I have setup notices when oil changes are due, inspections, IFTA Quarterlies, TXIRP and so on! I honestly can’t speak well enough and NO I am in no way affiliated with these guys. We use them at Southwest Metals in Mineola TX.

    Thank you for making my life so much easier and my drivers lives so much more simple on the road! Keep up the good work and please include the DVIR in the drivers logs when viewing instead of a separate function.

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  56. Reply
    Rafael/Hi-Speed Trucking inc April 25, 2018 at 4:32 pm
    0.5
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    10

    WASTE OF MONEY AND TIME, no customer support, nobody answer our calls, not even the people who sold us this product, my account managers Richaye Dickman and Jeff Mcleod they dont return messages, emails, phone calls, this is a total ripoff

    Helpful(2) Unhelpful(0)You have already voted this
  57. Reply
    Joshua D Mills April 30, 2018 at 8:06 pm

    Teletrac Navman Drive ELD is the biggest POS out there! ZERO STAR RATING. Ungodly slow, constant errors won’t let you switch to a local drive day. Won’t notify you when taking a 16hr big day, it just yells at you and says your in violation. Won’t notify you or warn you of your up coming mandatory break. When writing up your inspection reports its ass backwards. Pre trip is at the beginning of the day, post trip at the end. But not with teletrac.

  58. Reply
    Spriggs Coaches, Inc. May 1, 2018 at 9:14 am
    0.5
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    10

    I have never experienced worse customer support in my life. This company does NOT reply to emails or phone calls. There are too many issues and bugs that aren’t being resolved; this is very problematic for my charter company, as we have to stay in compliance with the new ELD mandate. It is hard to do so when you are locked into a contract with a company whose devices are crappy. Kevin Holt is my account rep and he is just terrible. The man does not get back to me until I call customer service and stay on hold for 45 minutes just to file a complaint. This is a nightmare. Do not waste your time or money. I cannot stress that enough.

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  59. Reply
    Shellie May 8, 2018 at 12:49 pm

    POS, JUNK, RIPOFF and anything else i cant think of right now.
    Run fast and far before you select Teletrac Navman as your ELD solution.
    Hours apon hour on hold with customer service. They create a ticket for repair a few days later they close it saying issue resolved with nothing being fixed.
    We all need to complain to FMCSA so in hopes they get their certification revoked.

    5 Negative Stars

  60. Reply
    Mario A. May 10, 2018 at 6:37 pm

    There have been suspicions that many of the above complaints are actually done by TeletracNavman competitors. That would not surprise us. Does it surprise you? Their ELD System has worked very well and they provide good service. Beware of what you read. So very easy to have someone who does not have their ELD equipment write bad reviews. It goes with the territory when you have a big company like TeletracNavman in place.

    • Reply
      JAY TRANSPORT LLC August 17, 2018 at 1:52 pm

      Mario,
      You can buy our units as well. They’re horrible, I have several open cases for different issues and they haven’t fixed any of them. Their equipment is a piece of junk.

    • Reply
      Will June 25, 2018 at 10:26 pm

      If you think i’m a competitor, how would you like to buy the 40 units of junk that i have from Teletrac?

      That’s how confident i am about these true reviews. I know there true because i’m living the nightmare!

    • Reply
      JAF May 22, 2018 at 1:56 pm

      Mario –

      If only that were true lol. Unfortunately we deal with these issues everyday. And please remember that those of us out here struggling with these units could also claim that the good reviews are actually from TeletracNavman.

    • Reply
      BK Trucking May 15, 2018 at 9:43 am

      Mario –

      I’m the office manager from BK Trucking in Newfield NJ. THESE UNITS DO NOT WORK. THESE REVIEWS ARE NOT LIES. Teletrac is HORRIBLE. My drivers arenot compliant and EVERYTIME I call, I get a new SD card or am told to hard reset a unit that wont even turn on, or connect to a VLU. TELETRAC IS HORRIBLE.

  61. Reply
    K Nielsen May 13, 2018 at 4:41 pm

    Junk! Freezes up all the time. Cuts out. Everything replaced yet still doesn’t work. Customer service is a joke too!

    Btw….anyone sick of the Beatles yet?

    • Reply
      Karl May 16, 2018 at 1:46 pm

      YES!!!! I feel triggered when I hear “here comes the sun” now!

  62. Reply
    S.A. Trucking May 23, 2018 at 10:58 am
    0.5
    Add your rating
    10

    I have been dealing with Teletrac for many years. While we used them for GPS Tracking they were fine. However, they are ill equipped to handle ELD. I was lied to and told that they could handle my fleet of 70 trucks, as of this writing I am still waiting on 9 units that were ordered almost a year ago.

    Right now we have to run two seperate programs to track our drivers, the customer service is beyond pathetic.

    Same issues as BK Trucking / MB Hauling / HI-Speed & Spriggs

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  63. Reply
    MG May 23, 2018 at 1:26 pm
    0.5
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    10

    Unreliable hardware, incompetent technicians. Nearly impossible to get repair equipment installed.

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    • Reply
      Like Trucking Corp July 29, 2018 at 7:22 pm

      Why don’t you pay the small fee to become a certified installer so you can install and uninstall at your companies schedule.

      • Reply
        Dumb shit clown November 12, 2018 at 3:43 pm

        Because we have jobs as well

  64. Reply
    Kristy August 13, 2018 at 2:23 pm
    0.5
    Add your rating
    10

    Absolute headache. I’m trying to get out of the contract. We have 4 ELDs with them and 3 of them NEVER work. Constantly having to call customer service and its the same thing every time. Turn ignition on, do a soft reset, they have to set up a maintenance call. We have had at least 4 maintenance and they STILL don’t work properly.

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  65. Reply
    Jason J Allison August 23, 2018 at 5:41 pm

    Worst slog out there! Had installed month and hate it. Need a bacholer degree in computer to use.

  66. Reply
    Anonymous September 1, 2018 at 12:13 pm

    Had to truck with them one kinda worked the second one never worked the technician left with the ELD no working properly 3 months later after trying to get it fix what to switch to a different company now we cancel the 2nd truck they’re charging $600+ for canceling and monthly fees for devices that never worked properly absolutely ridiculous… stay away from them

  67. Reply
    Larry Bandelman September 4, 2018 at 12:21 pm

    Teletrac Navman is a rip if you do not want it. I ordered one day and canceled the next. This was Nov 2017. To this day Sept 2018 they are still charging a monthly fee even after I cancelled and returned merchandise at my expense after telling them I did not want it. I caught them before they shipped but they shipped elds anyway. My bank got my refund back but they are putting me on collections. Bad way to run a business. I am a small company trying to make it and then you have people like this put you out of business before you even start. No wander small businesses can’t make it.

  68. Reply
    PHILIP L FRANK September 27, 2018 at 12:26 pm
    0.5
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    10

    Slow to an extreme.
    Malfunctions and failures to frequent and numerous.

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  69. Reply
    Jerry October 30, 2018 at 8:16 am

    Most terrible electronic device of any electronic device i have ever used. Freezes up EVERYTIME you use it. And not userfriendly at all. Constantly logs u on duty all by itself when ur offduty. Very cheap built device

  70. Reply
    chris November 1, 2018 at 5:07 pm

    LITERALLY the worst company I have ever worked with. Ever. Been trying to get them to close our account since July of this year, and before that, when we tried down sizing our account, we wasted hours and hours of our time working with their useless customer service team to get this simple thing done. We received notice of account closure finally in July this year, but are still being invoiced to this day, and got an email saying we have open unpaid invoices from July – current. I just can’t even with this company anymore. It’s just insane and blows my mind.

  71. Reply
    Jim November 2, 2018 at 4:37 pm
    0.5
    Add your rating
    10

    The ELD system is a pretty consistent headache. There’s constant software issues, customer service and tech support is atrocious, and the hardware requires constant updates. Every problem that the update solves creates three new ones. Really unimpressed overall.

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  72. Reply
    Chris Xen November 8, 2018 at 1:17 pm
    1
    Add your rating
    20

    This company is over priced and the service is not on par with the rest of the companies in the same space. I used Teletrac for several years and had nothing but problems. When i call customer service all they do is tell me they will get back to me and never do. I would purchase from other companies who offer the same service and stay away from Teletrac

    Helpful(1) Unhelpful(0)You have already voted this
  73. Reply
    Ray Borne November 8, 2018 at 1:21 pm

    Teletrac is an incompetent company with no plans to change the way they do business. We use the ELDS and experience constant freezing of the tablets. The blu tooth connectivity is non existent. We have had to replace almost every unit they have installed and changed me for a re install of $100 per truck. Turning this company over to the BBB for unfair business practices.

  74. Reply
    Sean Alexander November 12, 2018 at 3:38 pm
    0.5
    Add your rating
    10

    This company is going out of business or will be purchased by another company. I was told mass lay offs are going to happen I. The next weeks that will delay orders and give more incite to an already failing organization. I am sure our support will continue to dwindle down to non existent and still will not allow me to cancel. We have 12 units and only 6 ELD’s are working. Please do not purchase from this company or you will make the same mistake as I did.

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